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As you consider ways to maximize your existing client base, remember that renewal management is crucial. A manual process is not enough—it simply requires too many moving parts, resources, and employee hours.
Creating an inclusive company culture is always at the forefront of our business. Part of that is expressing gratitude for those who keep our organization running and allow us to do what we love. We wrote a message to our amazing clients and employees in that spirit.
As we approach contract renewal season, you may be wondering how to maximize revenue from your existing clients. You can start by researching optimization and technology options, being proactive with contract renewal reminders, and assessing the benefits of outsourcing. Read more here!
We’ve shared some of our thoughts about using artificial intelligence (AI) in the form of chatbots and replacing the human element in customer service. However, this is not to say we’re entirely opposed to using AI tools for business. At Chameleon Group, we simply believe that AI is a tool, not the solution.The impact of AI on the customer experience is backed by data. The Forbes Advisor survey found that 55% of companies use AI for personalized services, like product recommendations. Plus, 64% of business owners expect AI will strengthen customer relationships and boost productivity, while 60% believe it will drive sales growth.