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McDonald's serves up a master class in how not to explain a system outage | Computerworld
When McDonald's in March suffered a global outage preventing it from accepting payments, it issued a lengthy statement about the incident that was vague, misleading and yet still allowed many of the technical details to be figured out.
The AI data-poisoning cat-and-mouse game — this time, IT will win | Computerworld
The IT community is freaking out about AI data poisoning. For some, it’s a sneaky backdoor into enterprise systems as it surreptitiously infects the data LLM systems train on — which then get sucked into enterprise systems.
When a customer gets defrauded, should the enterprise reimburse? | Computerworld
The New York Attorney General’s office sued Citibank for failing to reimburse customers victimized by fraud, raising serious issues all enterprises must figure out. When should a customer be reimbursed for fraud? And at what point do a customer’s actions come into play?
Failed unsubscribes could be a clue your data's out of control | Computerworld
One of the oldest and most frustrating rules about email spam is that the unsubscribe link never works — all it does is confirm your email address is active. But what if the unsubscribe failure is caused by something far more problematic?