Lets explore the implications of emotional intelligence in the customer journey and look at tips for improving the customer experience by improving EI in st ...

eHotelier Insights

30.10.2024

P3 Custom Booking Engine increases direct bookings for Herbert Park Hotel & Park Residence

P3 Hotel Software, a leading innovator in hotel booking solutions, has announced that Herbert Park Hotel and Park Residence, a renowned four-star boutique i ...

eHotelier Insights

30.10.2024

Government action needed to boost vital £32bn visitor economy

Strong industry-Government partnerships are key to ensuring the UK's visitor economy continues to thrive, according to a new report by the British Chambers ...

eHotelier Insights

30.10.2024

Abe Liao appointed Managing Director at The Watergate Hotel

Abe Liao, an esteemed leader in the luxury and lifestyle hospitality industry, has been appointed Managing Director at the famed Watergate Hotel.

eHotelier Insights

30.10.2024

The Hotels Network and Cloudbeds partner to enhance direct channel bookings for hoteliers

The Hotels Network (THN), a full-stack growth platform for hotels worldwide, and Cloudbeds, the premier hospitality management software platform, have enter ...

eHotelier Insights

30.10.2024

Mercure Hotels launches 1,000-hours of local flavours

Mercure Hotels is inviting the world to embark on a unique culinary journey with its new concept, 1000-Hours of Local Flavours. In recognition of the brand’ ...

eHotelier Insights

30.10.2024

Lesya Batsuk promoted Group Finance Manager at Hotel Co. 51

Lesya Batsuk has been promoted to Group Finance Manager of Hotel Co 51, heading up the operator's Finance Department. An accomplished financial leader

eHotelier Insights

30.10.2024

Quest South Brisbane listed for sale

Quest South Brisbane has hit the market, offering a rare opportunity to secure a fully-leased hotel investment. The property, located at 46

eHotelier Insights

29.10.2024

Felix Schlokat appointed General Manager at Hilton Cancun

Hilton Cancun, an All-Inclusive Resort, is pleased to announce the appointment of Felix Schlokat as its new General Manager. Schlokat, who joined the resort ...

eHotelier Insights

29.10.2024

WTTC’s 25th Global Summit Heads to the Eternal City

As the curtains closed on the World Travel & Tourism Council’s (WTTC) 2024 Global Summit in Perth, Western Australia, the global tourism body announced the ...

eHotelier Insights

29.10.2024

&Beyond’s private island paradise reopens with a fresh new look

&Beyond Mnemba Island, an island paradise situated off the north-eastern coast of Zanzibar, has recently reopened following a comprehensive refurbishment.

eHotelier Insights

29.10.2024

HCN to Showcase AI-Powered In-Room Tablets at The Hospitality Show

Artificial Intelligence is expected to have a profound impact on the travel and hotel industries as reported by the 2024 Customer Engagement Technology Study.

eHotelier Insights

29.10.2024

Personalization versus customization with Aleksandra Kotle, GM of Crockfords Las Vegas

With so much buzz around personalization these days, what is often missed is the precision of service delivery necessary to execute this attention to detail ...

eHotelier Insights

29.10.2024

Hyatt Centric Santo Domingo officially opens in the Dominican Republic

Hyatt Hotels Corporation announced today the opening of Hyatt Centric Santo Domingo, the first Hyatt Centric branded hotel in the Caribbean.

eHotelier Insights

29.10.2024

Coldplay concerts at Accor Stadium boost hotel room bookings

As Sydney prepares to host Coldplay’s highly anticipated Music of the Spheres Tour concerts at Accor Stadium next week, hotels across Greater Sydney are exp ...

eHotelier Insights

29.10.2024

Peter Katusak-Huzsvar appointed General Manager at The Sheraton Grand Doha

The Sheraton Grand Doha Resort & Convention Hotel is excited to announce the appointment of Peter Katusak-Huzsvar as its new General Manager, effective imm ...

eHotelier Insights

28.10.2024

Vessel debuts as Baltimore Peninsula’s newest bar & lounge

Today, the Baltimore Peninsula development team, led by MAG Partners and MacFarlane Partners with investments from Sagamore Ventures and Goldman Sachs Asset ...

eHotelier Insights

28.10.2024

Latina women centre stage in new UN Tourism study

UN Tourism and the Ministry of Tourism of Paraguay have released a groundbreaking report on the role of women in the tourism sector.

eHotelier Insights

28.10.2024

Edgar Hurtado promoted Culinary Director at Four Seasons Hotel Doha

Four Seasons Hotel Doha has appointed Edgar Hurtado as culinary director. He had been working at the hotel as executive chef of its Latin restaurant, Curios ...

eHotelier Insights

28.10.2024

Hyatt Regency Huangshan Hengjiangwan celebrates its opening

Hyatt Hotels Corporation today announced the opening of Hyatt Regency Huangshan Hengjiangwan, a modern getaway set amidst the beautiful Huangshan city in China.

eHotelier Insights

28.10.2024

Unlocking opportunities: making jobs accessible to people with disabilities

Creating inclusive workplaces isn’t just a legal obligation; it’s a moral imperative and an intelligent business strategy. It also enriches your organizatio ...

eHotelier Insights

28.10.2024

Zenitude Hôtel-Résidences chooses Mews to power its portfolio of over 40 properties

Mews, the industry-leading hospitality cloud, has been chosen by Zenitude Hôtel-Résidences group to manage its growing portfolio of over 40 properties in Fr ...

eHotelier Insights

28.10.2024

Giacomo Nicolodi appointed Group Marketing Communications Director at Kerten Hospitality

Kerten Hospitality has announced the appointment of Giacomo Nicolodi as group marketing communications director.

eHotelier Insights

25.10.2024

María Quintero receives ISHC's 2024 Lori Raleigh Award

The International Society of Hospitality Consultants (ISHC) has named María Quintero of HVS Middle East & Africa as the recipient of the annual Lori Raleigh ...

eHotelier Insights

25.10.2024

The Hospitality Industry’s Digital Evolution

The hospitality sector is evolving rapidly. The digital age has brought new challenges and opportunities for hoteliers, making it essential to adopt advance ...

eHotelier Insights

25.10.2024

Sierra Leone and UN Tourism join forces to host Women in Tourism Regional Congress

The Ministry of Tourism and Cultural Affairs of the Republic of Sierra Leone, in collaboration with UN Tourism

eHotelier Insights

25.10.2024

Immersive new experiences this green season at InterContinental Danang

The green season is a highly evocative time of year to visit Vietnam’s central coast. As temperatures have cooled and tropical rains replenish the soil, the ...

eHotelier Insights

25.10.2024

St. Regis Hotels & Resorts celebrates the milestone opening of its 60th Property, the St. Regis on the Bund, Shanghai

Today St. Regis Hotels & Resorts announced the highly anticipated opening of The St. Regis on the Bund, Shanghai.

eHotelier Insights

25.10.2024

Hospitality must not fear AI technology but embrace it as a way of improving customer service

AI can be used to perform certain tasks in a more efficient and time-saving way, giving staff time to focus on other areas of the business as well as to opt ...

eHotelier Insights

25.10.2024

UrVenue to preview UrResort at The Hospitality Show

UrVenue will offer an exclusive preview of its new sister platform, UrResort, at The Hospitality Show in San Antonio October 29 to 30 at Booth #444.

eHotelier Insights

25.10.2024

Duncan Palmer appointed Managing Director at Bvlgari Hotel London

Duncan brings extensive global experience to the role having spent over 40 years in senior management positions within the luxury hospitality industry.

eHotelier Insights

24.10.2024

Jesper Soerensen appointed General Manager at 25hours Hotel Jakarta

25hours Hotels is excited to announce the appointment of Jesper Soerensen as General Manager of 25hours Hotel Jakarta The Oddbird that is set to open in Jak ...

eHotelier Insights

24.10.2024

Maestro PMS All-In-One and Options of Best-of-Breed Technology on display at Hospitality Show

Maestro PMS, the hotel industry’s leading Web Browser-based cloud and on-premises All-In-One property-management system, continues to provide independent ho ...

eHotelier Insights

24.10.2024

Cloudbeds unveils industry’s first ‘smart hospitality engine’, powered by causal and multimodal AI

Cloudbeds has today revealed plans to become the world’s first property management system (PMS) to connect every facet of hotel operations into a single int ...

eHotelier Insights

24.10.2024

Pierre-Alex Maillard appointed as Area General Manager at VERANÓ Hotels + Resorts

VERANÓ Hotels + Resorts proudly announces the appointment of Pierre-Alex Maillard as Area General Manager. Pierre-Alex will lead the team at VERANÓ San Juan ...

eHotelier Insights

24.10.2024

Messy open enrollment? Here’s how to fix it for year

By starting early and leveraging technology, you can learn more about how your employees view the open enrollment process, troubleshoot problems in advance, ...

eHotelier Insights

24.10.2024

Sheraton Samoa Beach Resort officially re-opens following significant renovations

Sheraton Hotels & Resorts, part of Marriott International’s extraordinary portfolio of over 30 hotel brands, announced that Sheraton Samoa Beach Resort has ...

eHotelier Insights

24.10.2024

Leading Global Hotel Back Office and Accounting Provider PAS announces New Owner and CEO

PAS (Professional Accounting Solutions, Inc.), well known as the preferred provider of back office and accounting solutions for the global hospitality indus ...

eHotelier Insights

24.10.2024

Coast Hotels supports British Columbia charities with funds raised from 22nd annual golf classic

Coast Hotels Limited, a fully owned subsidiary of APA Hotel Canada, Inc. and one of North America’s fastest-growing and one of Canada’s largest hotel brands ...

eHotelier Insights

24.10.2024

IRIS unveils new features to drive mobile order volumes and guest engagement

New additions to the IRIS platform have been developed to build mobile ordering capabilities, enhance the guest experience and reduce manual processes for staff

home›eHotelier Insights›Travel

eHotelier Insights - Travel

How to keep even the most challenging customers happy

P3 Custom Booking Engine increases direct bookings for Herbert Park Hotel & Park Residence

Government action needed to boost vital £32bn visitor economy

Abe Liao appointed Managing Director at The Watergate Hotel

The Hotels Network and Cloudbeds partner to enhance direct channel bookings for hoteliers

Mercure Hotels launches 1,000-hours of local flavours

Lesya Batsuk promoted Group Finance Manager at Hotel Co. 51

Quest South Brisbane listed for sale

Felix Schlokat appointed General Manager at Hilton Cancun

WTTC’s 25th Global Summit Heads to the Eternal City

&Beyond’s private island paradise reopens with a fresh new look

HCN to Showcase AI-Powered In-Room Tablets at The Hospitality Show

Personalization versus customization with Aleksandra Kotle, GM of Crockfords Las Vegas

Hyatt Centric Santo Domingo officially opens in the Dominican Republic

Coldplay concerts at Accor Stadium boost hotel room bookings

Peter Katusak-Huzsvar appointed General Manager at The Sheraton Grand Doha

Vessel debuts as Baltimore Peninsula’s newest bar & lounge

Latina women centre stage in new UN Tourism study

Edgar Hurtado promoted Culinary Director at Four Seasons Hotel Doha

Hyatt Regency Huangshan Hengjiangwan celebrates its opening

Unlocking opportunities: making jobs accessible to people with disabilities

Zenitude Hôtel-Résidences chooses Mews to power its portfolio of over 40 properties

Giacomo Nicolodi appointed Group Marketing Communications Director at Kerten Hospitality

María Quintero receives ISHC's 2024 Lori Raleigh Award

The Hospitality Industry’s Digital Evolution

Sierra Leone and UN Tourism join forces to host Women in Tourism Regional Congress

Immersive new experiences this green season at InterContinental Danang

St. Regis Hotels & Resorts celebrates the milestone opening of its 60th Property, the St. Regis on the Bund, Shanghai

Hospitality must not fear AI technology but embrace it as a way of improving customer service

UrVenue to preview UrResort at The Hospitality Show

Duncan Palmer appointed Managing Director at Bvlgari Hotel London

Jesper Soerensen appointed General Manager at 25hours Hotel Jakarta

Maestro PMS All-In-One and Options of Best-of-Breed Technology on display at Hospitality Show

Cloudbeds unveils industry’s first ‘smart hospitality engine’, powered by causal and multimodal AI

Pierre-Alex Maillard appointed as Area General Manager at VERANÓ Hotels + Resorts

Messy open enrollment? Here’s how to fix it for year

Sheraton Samoa Beach Resort officially re-opens following significant renovations

Leading Global Hotel Back Office and Accounting Provider PAS announces New Owner and CEO

Coast Hotels supports British Columbia charities with funds raised from 22nd annual golf classic

IRIS unveils new features to drive mobile order volumes and guest engagement

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