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Fresh Design Blog | UK Homes and Interiors Blog
29.01.2025
The challenge isn't replacing humans but reinventing how we integrate human skills into AI-driven experiences.
Customer relationships aren’t just part of the game; they ARE the game.
Cleaning up your customer data management strategy comes down to dodging these common traps.
Customer data protection strengthens your cybersecurity strategy, but how do you get it done?
Three ways your brand can take a page out of Damola and Red Lobsters approach to increase transparency, communication and loyalty.
Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.
Automation tools can improve efficiency at every stage of the sales pipeline. Monday CRM makes automation easy.
24.01.2025
MadTech combines marketing and advertising data to deliver personalized customer experiences, drive business growth and build stronger brand connections.
Whether it’s B2C or B2B, we make decisions based on emotion first and rationalize them later with data.
Build a customer data strategy by focusing on quality over quantity, maintaining data integrity and using storytelling to drive actionable insights.
Customer experience and ... the weather? It's amazing what you can do with a solid sentiment analysis game plan.
The AI-first contact center revolutionizes customer service by embedding AI and shifting from reactive to proactive service while supporting human agents.
GA4 metrics help marketers get a clear picture of how customers engage with their sites, and they offer a practical way to improve conversion rates and SEO.
With the TikTok ban looming, what's a marketer's next best action?
AI without ethics can backfire quickly. Learn why AI governance is important to build trust and make sure your AI works for everyone.
Google’s AI secrets under scrutiny: Will CMA’s investigation give brands a peek into AI data shaping content discoverability?
Companies without an experienced chief experience officer risk falling behind in CX innovation.
CX in marketing is key to building lasting customer loyalty. Personalization and seamless journeys can make all the difference for your brand.
AI-powered shopping carts? Digital twins for retail? NRF 2025 had it all, including a great trade show experience of its own.
Build a flexible digital strategy with interoperability.
Biden unveils AI policies to expand US infrastructure and limit chip exports. See what these changes mean for America’s role in global technology.
AI isn't just changing the game. It's rewriting the rules.
Make the most of your unused marketing budget. Turn it into real growth with smart moves that make an impact and show the value of your department.
We debuted CMSWire TV in 2024. Here's a retrospective and look ahead to our early lineup this year.
Measuring and generating actionable ROI with AI takes deliberate planning. Use this guide to help you.
AIOps brings a fresh approach to marketing by simplifying workflows and offering real-time insights.
I teamed up with AI for 2025 marketing predictions. Expect insights, surprises and a few bold takes on the future of marketing.
Why contact centers are no longer just about solving problems — they’re driving customer loyalty and growth.
What I saw in a very brief stop in Beijing.
AI is breaking CX metrics wide open. Find out how businesses are using new technology to drive loyalty, satisfaction and revenue.
Is NotebookLM the AI-powered notebook that marketers have been waiting for? Discover its features and decide for yourself.
Replika’s AI agents aim to move from companionship to full-on life assistants. Are we ready for this next phase of AI?
14.01.2025
Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence.
Effective moderation is essential to ensure the content aligns with your brand's values and complies with legal and ethical standards.
Is ElevenLabs the next AI disruptor, or another voice tech contender?
Search engines beware: ChatGPT Search is rewriting the rules of discovery.
Market turbulence ahead? Learn how modular, composable tech empowers businesses to innovate and respond swiftly.
AI in customer experience reshapes how we connect, and it blends smart tools with human creativity and empathy to build trust, loyalty and real impact.
Could XMail challenge email’s status quo? Let’s discuss its potential to reshape the email ecosystem and address key challenges for marketers.
AI is changing persona research by providing quicker, more affordable insights and helping marketers understand their audience without expensive surveys.