By making AI more affordable and scalable, ElevateAI enables contact centers to enhance agent efficiency and provide consistent performance oversight.

Fresh Design Blog | UK Homes and Interiors Blog

16.07.2025

Zendesk Acquires HyperArc, Advancing AI Analytics

Customer service platform Zendesk completed acquisition of AI-native analytics company HyperArc to enhance its data insights offerings.

Fresh Design Blog | UK Homes and Interiors Blog

16.07.2025

Why Digital Accessibility Won’t Improve Until It’s Framed as a Business Risk

Many brands still fail WCAG standards. Treating digital accessibility as a risk may finally drive real progress.

Fresh Design Blog | UK Homes and Interiors Blog

16.07.2025

Cyara Launches AI-Powered CX Platform for Enterprise Leaders

Austin-based Cyara releases next-generation platform to help enterprises validate and monitor AI-driven customer experiences.

Fresh Design Blog | UK Homes and Interiors Blog

16.07.2025

The Billboard Test: Tech’s Tough Messaging Reality

“Powerful AI” means nothing if your audience doesn’t get it. Here's why most tech messaging flunks the Billboard Test — and how to fix it.

Fresh Design Blog | UK Homes and Interiors Blog

16.07.2025

Figma Launches Custom Domain Support for Designer Sites

Design platform expands publishing options with personalized URL capabilities for enterprise users.

Fresh Design Blog | UK Homes and Interiors Blog

15.07.2025

From Cloud Infrastructure to Intelligence Engine: CCaaS Evolves

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is changing.

Fresh Design Blog | UK Homes and Interiors Blog

15.07.2025

Omnichannel Content Needs More Than Good Intentions

Consistency across channels takes more than vision. It takes structure — and that starts with knowledge, content ops and personalization.

Fresh Design Blog | UK Homes and Interiors Blog

12.07.2025

Fast, Personalized, Governed: Digital Experience Revelations

Fast, personal digital experiences don’t happen by accident, they take clean data, cross-team trust, and a shared plan for using AI the right way.

Fresh Design Blog | UK Homes and Interiors Blog

12.07.2025

Perplexity's Comet Browser Challenges Chrome With AI-First Internet Experience

Perplexity launches Comet, an AI-powered browser that challenges Chrome with agentic search, privacy features and a shift from navigation to cognition.

Fresh Design Blog | UK Homes and Interiors Blog

12.07.2025

Stop Celebrating Go-Live. Start Measuring Customer Outcomes

Launch dates don’t build customer loyalty—outcomes do. Here's why CX leaders are shifting from velocity to impact.

Fresh Design Blog | UK Homes and Interiors Blog

12.07.2025

Has Customer Experience Lost Its Teeth?

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

Fresh Design Blog | UK Homes and Interiors Blog

12.07.2025

Build. Increment. Invent. A CMO's Blueprint for Long-Term Digital Commerce Growth

These models help CMOs balance short-term results with long-term transformation.

Fresh Design Blog | UK Homes and Interiors Blog

11.07.2025

Legacy Systems, Meet Reality: Building Interoperability That Works

Composable and hybrid stacks help. But real interoperability starts with alignment.

Fresh Design Blog | UK Homes and Interiors Blog

11.07.2025

Customer Data Platforms See Growth But Composable Still Trails

The CDP market is expanding again in 2025 — but the action is with embedded tools and acquisitions, not fresh startups.

Fresh Design Blog | UK Homes and Interiors Blog

11.07.2025

Up-to-Date Support Content: A CX Must

Self-service help is your frontline CX. If the content’s wrong, trust evaporates—and so do your customers.

Fresh Design Blog | UK Homes and Interiors Blog

11.07.2025

The Omnichannel Disconnect: 3 Ways CXOs Can Bridge the Gap

Data gaps. Trust gaps. Culture gaps. These three barriers are holding back your omnichannel success.

Fresh Design Blog | UK Homes and Interiors Blog

10.07.2025

From Brand Builder to Data Leader: How the CMO Role Is Evolving

The top marketing job is no longer just creative. It’s analytical, cross-functional — and central to business strategy.

Fresh Design Blog | UK Homes and Interiors Blog

10.07.2025

Is Your Experience Management Strategy Obsolete?

Aggregated AI is unifying customer experience efforts around real outcomes—here’s how to catch up.

Fresh Design Blog | UK Homes and Interiors Blog

10.07.2025

Worms, Cookies and Rage Clicks: Intuit's Playbook for Exceptional CX

Daniel Thrall shares how peak-end memories, rage clicks and agent insights help TurboTax reduce friction and build loyalty.

Fresh Design Blog | UK Homes and Interiors Blog

09.07.2025

Inside Coframe’s Push to Automate Front-End Optimization

Coframe’s platform uses adaptive learning and UI generation to continuously test and optimize digital experiences.

Fresh Design Blog | UK Homes and Interiors Blog

09.07.2025

From Metrics to Meaning: Building Feedback Loops That Work

Feedback loops drive real action in customer experience — here’s how the best brands turn insight into impact.

Fresh Design Blog | UK Homes and Interiors Blog

09.07.2025

Contact Center AI Is Failing Because Leaders Aren’t Listening

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the trust.

Fresh Design Blog | UK Homes and Interiors Blog

09.07.2025

How CEOs Turn Next-Gen AI Experiments Into a CX Advantage

A board-ready playbook for faster payback, lower risk and happier customers.

Fresh Design Blog | UK Homes and Interiors Blog

08.07.2025

$50B Potential: Are Contact Center Agents Buying the Conversational AI Promise?

Real-time transcription. Auto summaries. Emotion detection. Do your agents trust any of it?

Fresh Design Blog | UK Homes and Interiors Blog

08.07.2025

Beyond the Features: Integrating Feedback for a Value-Driven Roadmap

Make your product roadmap a reflection of your customer’s needs — not just a feature dump.

Fresh Design Blog | UK Homes and Interiors Blog

08.07.2025

Why Customers Still Feel Unknown—and What to Do About It

Fragmented systems = frustrated customers. Here’s how to unify your CX with tools you already have and AI that actually helps.

Fresh Design Blog | UK Homes and Interiors Blog

04.07.2025

Creating a Culture of Customer Experience Excellence

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

Fresh Design Blog | UK Homes and Interiors Blog

04.07.2025

You Built AI. Nobody Came.

Your company spent millions on AI. Here's the hidden crisis every CMO must address.

Fresh Design Blog | UK Homes and Interiors Blog

04.07.2025

CommBox Debuts Conversational AI for Customer Service

CommBox introduces conversational AI solution that converts traditional websites into interactive, personalized experiences.

Fresh Design Blog | UK Homes and Interiors Blog

04.07.2025

What Is Call Center Management?

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes.

Fresh Design Blog | UK Homes and Interiors Blog

03.07.2025

Figma’s Next Act: Open Source, CMS and the End of Handoffs

First an acquisition and this week an IPO. Figma's making big moves in the UX and content management space.

Fresh Design Blog | UK Homes and Interiors Blog

03.07.2025

How to Stop Getting Unwanted Emails Marketers Take Note

Don’t let poor unsubscribe UX drive spam complaints. Here’s how to protect your sender reputation — and retain trust.

Fresh Design Blog | UK Homes and Interiors Blog

03.07.2025

RingCentral AI Receptionist Powers Front-Office CX

Business communications provider introduces generative AI phone agent to transform front-office operations for over 2,000 organizations.

Fresh Design Blog | UK Homes and Interiors Blog

02.07.2025

Why Your Contact Center Is a Digital Priority

Data from Quantum Metric’s latest survey uncovers the reasons why companies need to prioritize digital improvements for their contact centers.

Fresh Design Blog | UK Homes and Interiors Blog

02.07.2025

Think Like a Navigator: A Smarter Way to Build Marketing Plans

In volatile markets, marketers must plan like navigators, setting direction while continuously adapting to shifting conditions.

Fresh Design Blog | UK Homes and Interiors Blog

02.07.2025

Hightouch Brings AI Identity Resolution to CDPs

Data platform provider introduces configurable customer identity matching technology that operates within existing data warehouses.

Fresh Design Blog | UK Homes and Interiors Blog

01.07.2025

The Cost of a Disjointed Journey — and the Cure of a Unified Customer Experience

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow smarter.

Fresh Design Blog | UK Homes and Interiors Blog

01.07.2025

How to Rethink Marketing Analytics Spending in the Age of AI

CMOs face pressure to deliver AI-powered results with 2023-sized budgets. What's the new playbook for analytics success?

Fresh Design Blog | UK Homes and Interiors Blog

01.07.2025

Integrated CMOs Win. Siloed CMOs Struggle.

Modern CMOs must move beyond traditional roles to integrate data fluency, creative leadership and business strategy into a unified approach.

home›Fresh Design Blog | UK Homes and Interiors Blog›Marketing

Fresh Design Blog | UK Homes and Interiors Blog - Marketing

How ElevateAI Makes AI Affordable for All Contact Centers

Zendesk Acquires HyperArc, Advancing AI Analytics

Why Digital Accessibility Won’t Improve Until It’s Framed as a Business Risk

Cyara Launches AI-Powered CX Platform for Enterprise Leaders

The Billboard Test: Tech’s Tough Messaging Reality

Figma Launches Custom Domain Support for Designer Sites

From Cloud Infrastructure to Intelligence Engine: CCaaS Evolves

Omnichannel Content Needs More Than Good Intentions

Fast, Personalized, Governed: Digital Experience Revelations

Perplexity's Comet Browser Challenges Chrome With AI-First Internet Experience

Stop Celebrating Go-Live. Start Measuring Customer Outcomes

Has Customer Experience Lost Its Teeth?

Build. Increment. Invent. A CMO's Blueprint for Long-Term Digital Commerce Growth

Legacy Systems, Meet Reality: Building Interoperability That Works

Customer Data Platforms See Growth But Composable Still Trails

Up-to-Date Support Content: A CX Must

The Omnichannel Disconnect: 3 Ways CXOs Can Bridge the Gap

From Brand Builder to Data Leader: How the CMO Role Is Evolving

Is Your Experience Management Strategy Obsolete?

Worms, Cookies and Rage Clicks: Intuit's Playbook for Exceptional CX

Inside Coframe’s Push to Automate Front-End Optimization

From Metrics to Meaning: Building Feedback Loops That Work

Contact Center AI Is Failing Because Leaders Aren’t Listening

How CEOs Turn Next-Gen AI Experiments Into a CX Advantage

$50B Potential: Are Contact Center Agents Buying the Conversational AI Promise?

Beyond the Features: Integrating Feedback for a Value-Driven Roadmap

Why Customers Still Feel Unknown—and What to Do About It

Creating a Culture of Customer Experience Excellence

You Built AI. Nobody Came.

CommBox Debuts Conversational AI for Customer Service

What Is Call Center Management?

Figma’s Next Act: Open Source, CMS and the End of Handoffs

How to Stop Getting Unwanted Emails Marketers Take Note

RingCentral AI Receptionist Powers Front-Office CX

Why Your Contact Center Is a Digital Priority

Think Like a Navigator: A Smarter Way to Build Marketing Plans

Hightouch Brings AI Identity Resolution to CDPs

The Cost of a Disjointed Journey — and the Cure of a Unified Customer Experience

How to Rethink Marketing Analytics Spending in the Age of AI

Integrated CMOs Win. Siloed CMOs Struggle.

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