It’s everyone’s job to deliver great customer experiences, but data siloes often get in the way. Learn how to remove data siloes across the organization.

Fresh Design Blog | UK Homes and Interiors Blog

25.08.2025

What Is Call Center Quality Assurance Software?

Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

Fresh Design Blog | UK Homes and Interiors Blog

25.08.2025

FTC Sues LA Fitness Over Membership Cancellation Practices

The gym giant refutes FTC charges of unfair cancellation practices, calling the allegations “without merit.”

Fresh Design Blog | UK Homes and Interiors Blog

25.08.2025

Empowering Every Employee as Acting Chief of Experience

The ACE Rule transforms every employee into a chief of experience—turning data into empathetic, real-time customer action.

Fresh Design Blog | UK Homes and Interiors Blog

25.08.2025

Britannia, Tata Tea, ITC: How Legacy Brands Are Using Immersive Tech to Build Loyalty

Heritage brands in India are blending AI, AR and immersive tech to connect with modern consumers, deepen loyalty and keep their legacy alive.

Fresh Design Blog | UK Homes and Interiors Blog

25.08.2025

US vs. Japan in Customer Experience and AI

Consumer rage, complaint behavior and AI adoption look very different in the U.S. and Japan—offering sharp lessons for CX leaders.

Fresh Design Blog | UK Homes and Interiors Blog

25.08.2025

How Brands Grow by Operating Like Media Companies

Great brands don’t just advertise — they operate like media companies. Here’s how you can too.

Fresh Design Blog | UK Homes and Interiors Blog

25.08.2025

Smarter Contact Centers: The Rise of Agentic AI in Customer Service

CX leaders can explore agentic AI to enhance contact center workflows, aiming to reduce friction and improve real-time customer engagement.

Fresh Design Blog | UK Homes and Interiors Blog

25.08.2025

What Should Be at the Center of Your Digital Experience Stack?

The CMS/CDP debate is done—AI, orchestration and composability now define the digital experience core. Or do they?

Fresh Design Blog | UK Homes and Interiors Blog

25.08.2025

Zoom Extends AI Agent to Phone for 24/7 Customer Service

Zoom integrates its AI concierge with Zoom Phone for automated call handling while launching new content management and meeting scheduling capabilities.

Fresh Design Blog | UK Homes and Interiors Blog

25.08.2025

FLOW Is the New ROI: Measuring Success Through Momentum, Not Just Metrics

It's time to shift focus from vanity scores to momentum, trust and organizational coherence.

Fresh Design Blog | UK Homes and Interiors Blog

25.08.2025

Back to Basics: 3 Foundational Capabilities for CX Success

Most CMOs see CX as vital, but few achieve it; success requires richer customer insights, journey-driven design and a culture that embeds customer-centricity.

Fresh Design Blog | UK Homes and Interiors Blog

25.08.2025

The Metrics Generative AI Chatbots Really Need

Old chatbot metrics don’t cut it in the GenAI era. Here’s how to track trust, accuracy and quality in every conversation.

Fresh Design Blog | UK Homes and Interiors Blog

25.08.2025

When AI Personalization Crosses the Line: The Hidden Cost to Customer Choice

MIT research shows AI changes how we think. In CX, that’s a power leaders must wield with care.

Fresh Design Blog | UK Homes and Interiors Blog

25.08.2025

Martech Modernization Takes Tech and a Great Partner

Martech modernization is a goal for many organizations, but where to start? Paul Feldmann, SVP at Acxiom, offers some tips.

Fresh Design Blog | UK Homes and Interiors Blog

25.08.2025

Mastering Digital Taxonomy for Better CX, SEO and Personalization

From AI-powered tagging to SEO boosts, structured content organization drives engagement and business results.

Fresh Design Blog | UK Homes and Interiors Blog

25.08.2025

Salesforce Buys Regrello to Enhance CRM Workflow Tools

Salesforce plans to integrate Regrello's AI-native process automation technology with its Agentforce platform and Slack to transform manual workflows.

Fresh Design Blog | UK Homes and Interiors Blog

25.08.2025

Seamless Brand Experiences Start With Owned Assets

In an AI-shaped world, your voice and assets matter more than ever to protect reputation and customer trust.

Fresh Design Blog | UK Homes and Interiors Blog

25.08.2025

CMO Circle: The Real Cost of Marketing on a Shoestring Budget

Marketing exec Peggy Studer offers advice on making the most of budget cuts, leading teams through uncertainty and the skills CMOs need today to thrive.

Fresh Design Blog | UK Homes and Interiors Blog

25.08.2025

Can AI Flip the Switch From Reactive to Proactive Website Management?

AI can help web teams shift from reactive fixes to proactive management, preventing issues, improving UX and reducing costs through automation and insights.

Fresh Design Blog | UK Homes and Interiors Blog

25.08.2025

Why Smart Marketers Are Dumbing Down Their Websites

From fast load speeds to clear CTAs, here’s how to make your website perform for both people and AI agents.

Fresh Design Blog | UK Homes and Interiors Blog

12.08.2025

Inside OpenAI's — Totally Avoidable — Customer Experience Gaffe

GPT-5 wasn’t the problem. Forcing users into it without choice? That’s what broke the trust.

Fresh Design Blog | UK Homes and Interiors Blog

12.08.2025

8x8 Launches AI-Powered Campaign Featuring Contact Center and CX Leaders

8x8 upends B2B marketing in 2025, launching “The Power of You,” an AI-powered campaign featuring real contact center and CX leaders.

home›Fresh Design Blog | UK Homes and Interiors Blog›Marketing

Fresh Design Blog | UK Homes and Interiors Blog - Marketing

Why Customer Retention Should Be Your Growth Engine

How To Scale Global Travel with Local Precision

Funnels End Transactions. Flywheels Begin Relationships.

Framer Raises $100M Series D for Enterprise Web Design

Your New Digital Experience Design Gurus: The U.S. Government (What?)

Your VoC Program Is Failing—Here’s How AI Can Save It

The Customer Journey Intelligence Divide: Leaders vs. Laggards

CX Personalization Statistics in the US for 2025: Loyalty Over Empathy

Agency Cuts vs. Martech Gains: The 2025 CMO Tradeoff

LivePerson Partners With AWS for AI Contact Center Platform

Make Your Company Easy To Interact With

Why the Contact Center Is Your Overlooked CX Goldmine

The CMS Decision That Will Make or Break Your AI Strategy

How Invisible Tools Like Dedicated IPs Reduce Contact Center Friction

Thoma Bravo to Acquire Call Center Provider Verint Systems for $2B

How to Build Dashboards That Accelerate Customer Insights

Hyatt’s Customer Experience Strategy: Where Standards Meet Personalization

Make CX a Company-wide Priority by Eliminating Data Siloes

What Is Call Center Quality Assurance Software?

FTC Sues LA Fitness Over Membership Cancellation Practices

Empowering Every Employee as Acting Chief of Experience

Britannia, Tata Tea, ITC: How Legacy Brands Are Using Immersive Tech to Build Loyalty

US vs. Japan in Customer Experience and AI

How Brands Grow by Operating Like Media Companies

Smarter Contact Centers: The Rise of Agentic AI in Customer Service

What Should Be at the Center of Your Digital Experience Stack?

Zoom Extends AI Agent to Phone for 24/7 Customer Service

FLOW Is the New ROI: Measuring Success Through Momentum, Not Just Metrics

Back to Basics: 3 Foundational Capabilities for CX Success

The Metrics Generative AI Chatbots Really Need

When AI Personalization Crosses the Line: The Hidden Cost to Customer Choice

Martech Modernization Takes Tech and a Great Partner

Mastering Digital Taxonomy for Better CX, SEO and Personalization

Salesforce Buys Regrello to Enhance CRM Workflow Tools

Seamless Brand Experiences Start With Owned Assets

CMO Circle: The Real Cost of Marketing on a Shoestring Budget

Can AI Flip the Switch From Reactive to Proactive Website Management?

Why Smart Marketers Are Dumbing Down Their Websites

Inside OpenAI's — Totally Avoidable — Customer Experience Gaffe

8x8 Launches AI-Powered Campaign Featuring Contact Center and CX Leaders

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