San Diego-based Tealium introduces CloudStream, a unified solution that eliminates data duplication while connecting real-time collection with cloud activation.

Fresh Design Blog | UK Homes and Interiors Blog

26.06.2025

The Post-AI Agency: Redefining Value Beyond the Hour

As AI accelerates delivery, the pressure is on CX leaders to rethink how services are priced, delivered and trusted in the eyes of the customer.

Fresh Design Blog | UK Homes and Interiors Blog

26.06.2025

Five Airlines, Thirty Days, One CX Lesson: People Fix What Systems Break

A month-long journey across seven countries and five airlines reveals how people, process and technology make or break the airline customer experience.

Fresh Design Blog | UK Homes and Interiors Blog

26.06.2025

Inside the CMO’s New Playbook: Growth, Empathy and AI

The modern CMO must blend AI fluency with human creativity to lead cross-functional transformation and drive lasting customer connection.

Fresh Design Blog | UK Homes and Interiors Blog

26.06.2025

Is Your Survey Sample Lying to You?

Survey size isn’t everything. Without clean sampling, your data-driven decisions could be headed in the wrong direction.

Fresh Design Blog | UK Homes and Interiors Blog

25.06.2025

Can CX and Brand Finally Get on the Same Page? Forrester Says They Must.

Forrester’s new Total Experience Score reveals the high cost of misalignment between customer experience and other crucial business functions.

Fresh Design Blog | UK Homes and Interiors Blog

25.06.2025

The Cost of Ignoring Digital Accessibility

Accessibility laws are tightening while most sites remain non-compliant. Legal and financial risk is growing, especially for vendors and public sector.

Fresh Design Blog | UK Homes and Interiors Blog

25.06.2025

AI-Powered Photoshoots: A Game Changer for Digital Marketing

AI is changing the game for brand imagery — cutting post-production time, boosting personalization and extending the shelf life of visual assets.

Fresh Design Blog | UK Homes and Interiors Blog

24.06.2025

What Customer Experience Leaders Really Think About AI

Industry leaders share what’s really working with AI in contact centers — and why strategy, not speed, separates winners from the rest.

Fresh Design Blog | UK Homes and Interiors Blog

24.06.2025

The CMO’s New Job Description

The new CMO is part technologist, part strategist, part growth engine—and all business.

Fresh Design Blog | UK Homes and Interiors Blog

24.06.2025

The Cost of Martech Chaos Is Rising

Governance and simplification are no longer optional; marketers must streamline their stacks to regain control, cut waste and accelerate results.

Fresh Design Blog | UK Homes and Interiors Blog

24.06.2025

Apple’s Growth Story Is Built on Google’s Money. That May Not Last.

If Google’s search deal with Apple ends, it won’t just rattle services revenue — it could reshape how Big Tech funds user experience.

Fresh Design Blog | UK Homes and Interiors Blog

24.06.2025

Agentic AI, Take 3: Meet Salesforce’s Agentforce 3

Agentic AI may still be rare—but Salesforce’s Agentforce 3 is already redefining what intelligent automation at scale could look like.

Fresh Design Blog | UK Homes and Interiors Blog

19.06.2025

Sustainable AI Starts With Strong Leadership

Every personalized experience burns energy. CX leaders must now balance AI innovation with sustainability. Here's how to start leading with purpose.

Fresh Design Blog | UK Homes and Interiors Blog

19.06.2025

Kindness Is the Customer Experience

Kindness is the customer experience. Kindness doesn’t fix everything, but it can change everything.

Fresh Design Blog | UK Homes and Interiors Blog

19.06.2025

How Cox Automotive Ties Employee Experience to Customer Success

CMSWire's Customer Experience Leader of the Year shares how her Five-Star Service program connects team empowerment to measurable CX impact.

Fresh Design Blog | UK Homes and Interiors Blog

18.06.2025

Martech ROI Is Falling — Here’s Why

Martech isn’t failing due to weak tools; it’s failing from a lack of structure, strategy and governance.

Fresh Design Blog | UK Homes and Interiors Blog

18.06.2025

Your Marketing Budget Isn’t a Forecast—It’s a Lab

Economic pressure is rising. Here’s why smart leaders are turning their budgets into real-time experiments—and what that means for your survival in 2025.

Fresh Design Blog | UK Homes and Interiors Blog

18.06.2025

Can NiCE Hit the Jackpot With Agentic AI and New Brand Vision?

New CEO. Fresh brand identity. While NiCE redefines itself around Agentic AI, what bets are the contact center industry playing?

Fresh Design Blog | UK Homes and Interiors Blog

17.06.2025

How AI Improves Customer Experience at Every Stage

This isn’t future talk — these real-world AI strategies are already driving measurable CX impact.

Fresh Design Blog | UK Homes and Interiors Blog

17.06.2025

Contact Center Quality Assurance Best Practices for 2025

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving performance gains.

Fresh Design Blog | UK Homes and Interiors Blog

17.06.2025

NiCE & Snowflake Integrate to Streamline CX Data Analytics

NiCE integrates CXone Mpower with Snowflake AI Data Cloud to enable secure data sharing and automation capabilities for enterprise customers.

Fresh Design Blog | UK Homes and Interiors Blog

17.06.2025

AI-Driven CX Protection: The Secret to Scaling Trust and Retention

CX isn’t a metric. It’s the intelligence layer guiding every frontline team — and your strongest shield in a fragmented customer journey.

Fresh Design Blog | UK Homes and Interiors Blog

17.06.2025

Building a Tech-Savvy Marketing Team: What Every CMO Should Know

Marketing leaders don’t need to code — but they do need to understand how site speed, metadata and AI-driven search shape visibility and CX.

Fresh Design Blog | UK Homes and Interiors Blog

14.06.2025

Cut the Waste, Not the Experience: Fixing Tech Debt Without Killing CX

More than half of companies admit legacy systems are causing churn. The solution starts with your tech stack.

Fresh Design Blog | UK Homes and Interiors Blog

14.06.2025

Inside the Rise of the Chatbot in Customer Service

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction.

Fresh Design Blog | UK Homes and Interiors Blog

14.06.2025

Instagram, WhatsApp and Facebook: Are You Ready for the Platform Split?

A court-ordered split of Instagram and WhatsApp would shake up ad spend, platform features and customer data access.

Fresh Design Blog | UK Homes and Interiors Blog

13.06.2025

Predictive AI Belongs at the Heart of Your CX Strategy

CX leaders are using predictive AI to drive loyalty, scale personalization and automate with empathy.

Fresh Design Blog | UK Homes and Interiors Blog

13.06.2025

SEO Sidekick: The Rise of Answer Engine Optimization

Or maybe more than a sidekick, AI-focused AEO could be the next SEO. Why smart marketers are already doubling down on landing their content in LLM land.

Fresh Design Blog | UK Homes and Interiors Blog

13.06.2025

The Marketer’s Guide to Model Context Protocols

Model Context Protocols let AI agents talk to your tools. Discover how marketers can use MCPs to streamline workflows and elevate the customer experience.

Fresh Design Blog | UK Homes and Interiors Blog

13.06.2025

Not Just Smarter—Stronger: AI’s Impact on Customer Support

From multimodal copilots to autonomous agents, some companies are banking on AI to transform every layer of the customer experience.

Fresh Design Blog | UK Homes and Interiors Blog

12.06.2025

The New Rules for Brand Visibility in Generative Search

Learn the new KPIs to track and grow brand visibility in AI search engines and LLM outputs.

Fresh Design Blog | UK Homes and Interiors Blog

12.06.2025

GenAI Impact on SEO: What Marketers Need to Know

Discover how generative AI transforms SEO — scale content, surface high‑value keywords, automate linking and boost Google rankings.

Fresh Design Blog | UK Homes and Interiors Blog

12.06.2025

Leading Brands Speak Out: You Need to Balance AI and the Human Touch

Discover why leading companies say AI works best when paired with people — featuring insights from FedEx, Marriott and more at CCW 2025.

Fresh Design Blog | UK Homes and Interiors Blog

12.06.2025

The Untapped Advantages of Africa

When choosing a BPS hub, don’t overlook Africa. Its highly educated talent pool and infrastructure make Africa a place to deliver superior customer service.

Fresh Design Blog | UK Homes and Interiors Blog

12.06.2025

From Marketer to Growth Architect: The Modern CMO’s Playbook for 2025

In 2025, CMOs are navigating a business environment marked by heightened expectations and rapid change.

Fresh Design Blog | UK Homes and Interiors Blog

12.06.2025

CMO Circle: Behind the Scenes of a Multi-Million Dollar Customer Marketing Program

Customer advocacy pays. CMO Christine Dart shares a playbook for cross‑team alignment, micro‑events & turning account success into scalable growth.

Fresh Design Blog | UK Homes and Interiors Blog

12.06.2025

CMOs: Your Influencers Should Know Your Product Better Than Your Sales Team

The ROI is real — and the relationships are even better. Here’s how top brands are scaling credibility through long-term influencer partnerships.

Fresh Design Blog | UK Homes and Interiors Blog

11.06.2025

Specialized CX Starts With One: Lessons From Aflac’s Cancer Care Hotline

One team. One mission. One customer segment. Aflac’s hotline for newly diagnosed cancer patients proves that going deeper is the key to meaningful support.

home›Fresh Design Blog | UK Homes and Interiors Blog›Marketing

Fresh Design Blog | UK Homes and Interiors Blog - Marketing

Click End Game: What AI Search Means for SEO, CX and Brand Visibility

Tealium Accelerates Real-Time Data with CloudStream Launch

The Post-AI Agency: Redefining Value Beyond the Hour

Five Airlines, Thirty Days, One CX Lesson: People Fix What Systems Break

Inside the CMO’s New Playbook: Growth, Empathy and AI

Is Your Survey Sample Lying to You?

Can CX and Brand Finally Get on the Same Page? Forrester Says They Must.

The Cost of Ignoring Digital Accessibility

AI-Powered Photoshoots: A Game Changer for Digital Marketing

What Customer Experience Leaders Really Think About AI

The CMO’s New Job Description

The Cost of Martech Chaos Is Rising

Apple’s Growth Story Is Built on Google’s Money. That May Not Last.

Agentic AI, Take 3: Meet Salesforce’s Agentforce 3

Sustainable AI Starts With Strong Leadership

Kindness Is the Customer Experience

How Cox Automotive Ties Employee Experience to Customer Success

Martech ROI Is Falling — Here’s Why

Your Marketing Budget Isn’t a Forecast—It’s a Lab

Can NiCE Hit the Jackpot With Agentic AI and New Brand Vision?

How AI Improves Customer Experience at Every Stage

Contact Center Quality Assurance Best Practices for 2025

NiCE & Snowflake Integrate to Streamline CX Data Analytics

AI-Driven CX Protection: The Secret to Scaling Trust and Retention

Building a Tech-Savvy Marketing Team: What Every CMO Should Know

Cut the Waste, Not the Experience: Fixing Tech Debt Without Killing CX

Inside the Rise of the Chatbot in Customer Service

Instagram, WhatsApp and Facebook: Are You Ready for the Platform Split?

Predictive AI Belongs at the Heart of Your CX Strategy

SEO Sidekick: The Rise of Answer Engine Optimization

The Marketer’s Guide to Model Context Protocols

Not Just Smarter—Stronger: AI’s Impact on Customer Support

The New Rules for Brand Visibility in Generative Search

GenAI Impact on SEO: What Marketers Need to Know

Leading Brands Speak Out: You Need to Balance AI and the Human Touch

The Untapped Advantages of Africa

From Marketer to Growth Architect: The Modern CMO’s Playbook for 2025

CMO Circle: Behind the Scenes of a Multi-Million Dollar Customer Marketing Program

CMOs: Your Influencers Should Know Your Product Better Than Your Sales Team

Specialized CX Starts With One: Lessons From Aflac’s Cancer Care Hotline

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