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Fresh Design Blog | UK Homes and Interiors Blog
03.05.2024
Even if one or more of the usual metrics may work for you, they’re likely not the only metrics you should care about.
Diminished data trust hinders the journey to becoming data-driven, notably affecting marketing and finance departments.
Despite decades of effort, only 24% of CX teams offer highly personalized experiences.
Boost team alignment and customer satisfaction with a smart internal communication strategy.
Why brands are using social initiatives to build trusted customer relationships, the challenges they face and the questions they should ask.
Blending personal insight with professional expertise: Shelby Mitchell's accessibility journey at Discover.
At the Tableau Conference, new tools like Einstein Copilot promise to transform how businesses interact with data.
Avaya ENGAGE is the right conference for large enterprises as they work to frame AI investments in innovation to demonstrable business outcomes and returns.
Maximize your brand's impact with viral marketing campaigns for deeper customer loyalty.
Seven areas where marketers can start today and quickly take advantage of AI in your ecommerce solution.
How brands harness FoMO to enhance their marketing campaigns and the psychological triggers that are involved.
See why your smartest data-driven decisions might be leading you astray.
28.04.2024
Once again, the search giant has called off third-party cookies tracking deprecation. Looking like 2025 at the moment.
How Google Privacy Sandbox is a privacy-first alternative, and how it fits into the future of cookieless marketing and advertising.
AI isn't just fast — it's strategic. Embrace effective AI-powered marketing to see long-term benefits and smarter personalization.
Fake podcast invites are a new ploy that scammers are using to take over your online accounts.
Amazon Go’s AI struggles highlight deep lessons in ethical AI use and technology reliability.
Data governance isn't optional; it's essential for harnessing AI's full potential in content management and data integrity.
Boost your D2C marketing strategy and overcome common pitfalls with expert insights.
Sitecore's board of directors made it official, and O'Flanagan shares the digital experience company's roadmap with CMSWire.
Data-driven customer segmentation allows you to analyze if there are several distinct groups in your addressable market and what they are.
Insights from the healthcare world to effectively address customer inquiries, enhance engagement and improve digital customer journeys.
H.R. 815 hits TikTok's U.S. operations and influencer strategies, stirring up legal and business debates.
Some of the key DXP takeaways from Kentico Partner Day and the industry at large.
See how evolving tech and privacy laws are reshaping customer segmentation and marketing strategies.
How and why customer-facing teams can impact consumer advocacy.
Putting together an effective content strategy calls for a tailored approach, executed by marketers who know what levers to pull and how to frame a story.
Most would agree that CX should be a primary focus but what do customer experience teams and leaders that support these initiatives look like?
AI isn't just automating ads; it's revolutionizing marketing productivity across various platforms.
24.04.2024
Learn more about Coveo’s award-winning generative AI-powered solution for enterprise search
What's next for Salesforce's acquisition strategy?
Cutting corners, cutting teams: the risks of sacrificing customer support.
Learn about the GA4 renaming of "Conversions" to "Key Events" and its impact on analytics strategies.
Eight key strategies to invest in employee training and development, transforming your workforce into a customer service powerhouse.
Unpacking DXPs: costs, challenges and the AI revolution in digital customer experience software.
For brands to offer the best customer experiences possible, they need to focus on diversity, equity and inclusion. Here's why.
Instead of focusing on friction, let's explore how marketing and sales can align to tell a cohesive brand story.
Gartner’s report spells doom and gloom, but only if marketers let it.
A key issue arises from not connecting the dots between automating employee tasks and its ultimate impact on customer satisfaction.
Meta's taking on the giants of AI development with its latest large language model.