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Fresh Design Blog | UK Homes and Interiors Blog
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Marketing

Fresh Design Blog | UK Homes and Interiors Blog - Marketing

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Fresh Design Blog | UK Homes and Interiors Blog

11.10.2025

The Future of Personalization: Building Trust, Compliance and AI-Driven Customer Journeys

As privacy laws tighten and AI matures, CMOs are rebuilding personalization around transparency, governance and value exchange.

Fresh Design Blog | UK Homes and Interiors Blog

10.10.2025

The Strategy Trap: Why Confusing Strategy, Objectives and Goals Derails Execution

Too many teams mistake motion for progress. Clear the fog with a framework that separates choice from activity and restores alignment.

Fresh Design Blog | UK Homes and Interiors Blog

10.10.2025

Customer Experience ROI: How to Measure Growth, Efficiency, Risk and Trust

When customer experience runs on a single metric, the business flies blind. Here’s how top performers see the whole picture.

Fresh Design Blog | UK Homes and Interiors Blog

10.10.2025

Could ChatGPT's Instant Checkout Be the Dawn of Conversational Commerce CX?

How OpenAI's new shopping feature will fundamentally reshape customer experience expectations in ecommerce and retail.

Fresh Design Blog | UK Homes and Interiors Blog

09.10.2025

Why Only 5% of Companies Are Seeing Real AI ROI

Despite $40B spent on GenAI, only 5% of companies see real ROI. Learn what separates AI winners from endless pilots.

Fresh Design Blog | UK Homes and Interiors Blog

09.10.2025

CMO Circle: Turning 270 AI Solutions Into a Brand Statement

Genpact’s CMO Caitlin Blewett reveals how she managed a bold rebrand, where she's using agentic solutions and how to lead through change.

Fresh Design Blog | UK Homes and Interiors Blog

09.10.2025

What the Future Holds for Content Management

Macro events combined with the rise of generative and agentic AI threaten to disrupt content management. Here’s how organizations can prepare.

Fresh Design Blog | UK Homes and Interiors Blog

09.10.2025

Zendesk Expands AI Capabilities for Service Teams

Zendesk introduces autonomous agents and collaboration tools to address complex support challenges.

Fresh Design Blog | UK Homes and Interiors Blog

09.10.2025

Operationalizing Customer Journey Intelligence for Real ROI

Turning data into dashboards isn’t enough. The real ROI comes when insights drive action—changing how teams work, serve customers, and grow revenue.

Fresh Design Blog | UK Homes and Interiors Blog

09.10.2025

Turning Customer Data Into Operational Advantage

When teams share the same customer view, they stop guessing and start improving. Journey intelligence makes it possible.

Fresh Design Blog | UK Homes and Interiors Blog

08.10.2025

Unified Experiences Need Unified Tech

The secret to seamless CX? Getting your tech stack in order.

Fresh Design Blog | UK Homes and Interiors Blog

08.10.2025

Business Alignment Is the Missing Ingredient in CX Leadership

Misalignment quietly erodes momentum, turning clear strategies and strong teams into stalled progress and wasted effort.

Fresh Design Blog | UK Homes and Interiors Blog

07.10.2025

Driving CX With Intelligent Analytics Use

Effective customer experiences get a boost with the right digital analytics.

Fresh Design Blog | UK Homes and Interiors Blog

07.10.2025

Inside the Rise of the AI-Fluent CMO: The CEO’s New Strategic Partner

The Chief Marketing Officer of 2025 isn’t running campaigns — they’re orchestrating enterprise transformation.

Fresh Design Blog | UK Homes and Interiors Blog

07.10.2025

Digital Asset Management as the Brand’s Collective Unconscious

From Plato’s Cave to Bran Stark’s Throne, the case for DAM as the true center of the digital experience stack.

Fresh Design Blog | UK Homes and Interiors Blog

07.10.2025

Report: Qualtrics to Buy Press Ganey Forsta for $6.75 Billion

Deal would be among the biggest in the CX software space and would signal a major voice of the customer consolidation.

Fresh Design Blog | UK Homes and Interiors Blog

04.10.2025

Why CMOs Must Treat Emotional Engagement as a Core Growth Lever

Emotional engagement isn’t a “soft” metric — it’s the engine of superfans, loyalty and measurable ROI.

Fresh Design Blog | UK Homes and Interiors Blog

04.10.2025

The PEAK of Loyalty: Why Alignment, Not Campaigns, Builds Customer Trust

The brands that win aren’t the fastest or cheapest—they’re the most aligned, consistent and human.

Fresh Design Blog | UK Homes and Interiors Blog

04.10.2025

Customer Feedback Platforms: How CX Leaders Choose, Renew and Switch

Support, scalability and AI are the deal-breakers when it comes to customer feedback tools.

Fresh Design Blog | UK Homes and Interiors Blog

03.10.2025

3 Faces of Generative AI? Which One Has Most Business Value?

After the AI field spent years working to make its models smarter, three distinct use cases are emerging.

Fresh Design Blog | UK Homes and Interiors Blog

03.10.2025

The ROI Test for CX: Who Passes in the Next Decade?

Customer happiness alone won’t cut it — ROI-focused CX is the new growth lever.

Fresh Design Blog | UK Homes and Interiors Blog

03.10.2025

Inside CX Circle 2025: Contentsquare’s Roadmap From Agents to Automation

At CX Circle 2025, leaders spotlight how agent-to-agent automation could unify fragmented customer journeys.

Fresh Design Blog | UK Homes and Interiors Blog

03.10.2025

Qlik Enables No-Code ML Models for Enterprise Users

Qlik Predict enables frontline teams to build and deploy machine learning models without technical expertise.

Fresh Design Blog | UK Homes and Interiors Blog

03.10.2025

Foundever Names Chris Halbard CEO for Global CX Strategy

Customer experience provider Foundever restructures executive team to advance global transformation strategy.

Fresh Design Blog | UK Homes and Interiors Blog

02.10.2025

Carrying Fred Smith’s Legacy: FedEx CX Chief on People, Quality and Service

FedEx CX leader explains how QDM, customer focus and digital-first design keep thousands of daily interactions on track.

Fresh Design Blog | UK Homes and Interiors Blog

02.10.2025

The New CMO Playbook: Surviving the AI Extinction Event

AI isn’t coming — it’s here. The leaders who survive will be asteroids reshaping industries, not fossils left behind.

Fresh Design Blog | UK Homes and Interiors Blog

02.10.2025

Why 95% of AI Projects Are Failing — and It’s Not the Algorithms

From misrouted intents to broken self-service flows, failed AI pilots trace back to weak data foundations, not the tech itself.

Fresh Design Blog | UK Homes and Interiors Blog

01.10.2025

ServiceNow Launches AI to Unify Enterprise Workflows

The company introduces a conversational AI interface designed to centralize enterprise tools and reduce fragmentation across business systems.

Fresh Design Blog | UK Homes and Interiors Blog

01.10.2025

Voice AI 2030: What’s Next After Customer Service?

A five-year forecast shows bold growth, diverse use cases and a vendor landscape that’s only getting more crowded.

Fresh Design Blog | UK Homes and Interiors Blog

01.10.2025

Customer Support Isn’t a Cost Center — It’s a Growth Strategy

Companies obsessed with deflection are bleeding retention. The winners invite more interactions, not fewer.

Fresh Design Blog | UK Homes and Interiors Blog

30.09.2025

The Frankenstack Dilemma: How AI and Composable Martech Save Growth From Chaos

Marketers are ditching bloated “Frankenstacks” for composable, AI-powered systems that cut waste, unify data and unlock agility.

Fresh Design Blog | UK Homes and Interiors Blog

30.09.2025

How AI Reasoning Optimizes Customer Journeys and Feedback Loops

Step-by-step logic replaces brute automation, reshaping personalization, analytics and journey optimization.

Fresh Design Blog | UK Homes and Interiors Blog

30.09.2025

How CMOs Can Build Marketing Machines That Actually Scale

From hiring hustlers to ditching “data hamsters,” this playbook shows how CMOs can scale smarter, not harder.

Fresh Design Blog | UK Homes and Interiors Blog

30.09.2025

Trick or Threat? The Hidden Footprint That Spooks Your Digital Team

Forgotten pages rise from the grave, bringing security, compliance and reputational nightmares for brands.

Fresh Design Blog | UK Homes and Interiors Blog

27.09.2025

What Is the Best CX Leadership Model for You?

Traditional leadership models are breaking under the pace of change; LEAD and CORE offer a framework for resilient, adaptive leadership.

Fresh Design Blog | UK Homes and Interiors Blog

27.09.2025

Quant Bets on Digital Colleagues as Future of Customer Service

Quant says its new system resolves 77% of issues in real time, aiming to replace chatbot dead ends with true resolution.

Fresh Design Blog | UK Homes and Interiors Blog

27.09.2025

Integrated CX Teams Meet Uncertainty Better Than Silos—Here’s Why

Breaking silos enables teams to align around the customer journey, improving satisfaction and long-term loyalty.

Fresh Design Blog | UK Homes and Interiors Blog

26.09.2025

AI Innovation in DX Starts With Unified Data

The breakthrough isn’t more tools—it’s seamless data flow enabling AI to deliver intelligent, dynamic experiences.

Fresh Design Blog | UK Homes and Interiors Blog

26.09.2025

Why the AI Bubble Needed a Reset

The reset clears the way for industry-specific models and smarter enterprise adoption strategies.

Fresh Design Blog | UK Homes and Interiors Blog

26.09.2025

For CX Leaders, Connection Beats Collection

Connected insights turn consumer understanding into faster cycle times, stronger ROI and lasting customer loyalty.

home›Fresh Design Blog | UK Homes and Interiors Blog›Marketing

Fresh Design Blog | UK Homes and Interiors Blog - Marketing

The Future of Personalization: Building Trust, Compliance and AI-Driven Customer Journeys

The Strategy Trap: Why Confusing Strategy, Objectives and Goals Derails Execution

Customer Experience ROI: How to Measure Growth, Efficiency, Risk and Trust

Could ChatGPT's Instant Checkout Be the Dawn of Conversational Commerce CX?

Why Only 5% of Companies Are Seeing Real AI ROI

CMO Circle: Turning 270 AI Solutions Into a Brand Statement

What the Future Holds for Content Management

Zendesk Expands AI Capabilities for Service Teams

Operationalizing Customer Journey Intelligence for Real ROI

Turning Customer Data Into Operational Advantage

Unified Experiences Need Unified Tech

Business Alignment Is the Missing Ingredient in CX Leadership

Driving CX With Intelligent Analytics Use

Inside the Rise of the AI-Fluent CMO: The CEO’s New Strategic Partner

Digital Asset Management as the Brand’s Collective Unconscious

Report: Qualtrics to Buy Press Ganey Forsta for $6.75 Billion

Why CMOs Must Treat Emotional Engagement as a Core Growth Lever

The PEAK of Loyalty: Why Alignment, Not Campaigns, Builds Customer Trust

Customer Feedback Platforms: How CX Leaders Choose, Renew and Switch

3 Faces of Generative AI? Which One Has Most Business Value?

The ROI Test for CX: Who Passes in the Next Decade?

Inside CX Circle 2025: Contentsquare’s Roadmap From Agents to Automation

Qlik Enables No-Code ML Models for Enterprise Users

Foundever Names Chris Halbard CEO for Global CX Strategy

Carrying Fred Smith’s Legacy: FedEx CX Chief on People, Quality and Service

The New CMO Playbook: Surviving the AI Extinction Event

Why 95% of AI Projects Are Failing — and It’s Not the Algorithms

ServiceNow Launches AI to Unify Enterprise Workflows

Voice AI 2030: What’s Next After Customer Service?

Customer Support Isn’t a Cost Center — It’s a Growth Strategy

The Frankenstack Dilemma: How AI and Composable Martech Save Growth From Chaos

How AI Reasoning Optimizes Customer Journeys and Feedback Loops

How CMOs Can Build Marketing Machines That Actually Scale

Trick or Threat? The Hidden Footprint That Spooks Your Digital Team

What Is the Best CX Leadership Model for You?

Quant Bets on Digital Colleagues as Future of Customer Service

Integrated CX Teams Meet Uncertainty Better Than Silos—Here’s Why

AI Innovation in DX Starts With Unified Data

Why the AI Bubble Needed a Reset

For CX Leaders, Connection Beats Collection

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Fresh Design Blog | UK Homes and Interiors Blog
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