Empowering every team member—from frontline staff to partners—to think, act and connect with purpose is the foundation of truly memorable customer experiences.

Fresh Design Blog | UK Homes and Interiors Blog

07.05.2025

Webflow Cloud Debuts, Making Full-Stack Development Native to the Platform

Webflow introduces Webflow Cloud, enabling developers to deploy full-stack apps natively on the platform—plus, GSAP becomes free for all users.

Fresh Design Blog | UK Homes and Interiors Blog

07.05.2025

Designing Better Surveys With LLMs

Strong survey design still starts with you—AI just makes it faster if you use it right.

Fresh Design Blog | UK Homes and Interiors Blog

06.05.2025

How Vector Search in AI Impacts Your Data Strategy for 2025

Vector databases aren’t just for engineers — they’re a strategic differentiator for modern marketing leaders.

Fresh Design Blog | UK Homes and Interiors Blog

06.05.2025

A Lesson in Customer Experience from My Special-Needs Son

What doing the dishes taught me about clear expectations and supportive feedback in delivering meaningful customer experiences.

Fresh Design Blog | UK Homes and Interiors Blog

06.05.2025

2025 CMSWire IMPACT Awards Winners’ Spotlight

A deep dive into all the practitioner and vendor award winners in the 2025 CMSWire IMPACT Awards program.

Fresh Design Blog | UK Homes and Interiors Blog

06.05.2025

How Customer Experience Automation Shapes the Modern Journey

CXA encompasses the entire customer journey, from initial engagement to post-purchase support, ensuring a consistent and delightful experience at every stage.

Fresh Design Blog | UK Homes and Interiors Blog

06.05.2025

O'Flanagan out as Sitecore CEO After One Year; Eric Stine In

O'Flanagan, former chief product officer at Sitecore, was appointed as CEO in April of 2024. Eric Stine, new CEO, previously served as COO.

Fresh Design Blog | UK Homes and Interiors Blog

06.05.2025

What Every CX Leader Can Learn from USPS’s AI Transformation

The agency is doing more than upgrading tech — it’s building a smarter, more inclusive customer experience.

Fresh Design Blog | UK Homes and Interiors Blog

06.05.2025

8x8 Introduces Customer and Agent Experience Enhancements Across Unified Platform

New updates across the 8x8 Platform for CX include AI chat summaries, secure payments, RCS messaging and accessibility improvements.

Fresh Design Blog | UK Homes and Interiors Blog

06.05.2025

Building Better CX With the Dynamic Experience Framework

A structured approach to balancing automation with meaningful human interactions across customer journeys.

Fresh Design Blog | UK Homes and Interiors Blog

06.05.2025

What Every CMO Should Know Before Scaling Retail Media

How do retailers maximize their retail media inventory and incremental revenue while creating a better shopper experience and greater brand trust?

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

Acquisitions Without Customer Alignment Are Just Expensive Experiments

Unified logins, seamless workflows and a shared culture of innovation — these are the CX wins that make integrations succeed.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

Experience Without Borders: What the Future of CX + Martech Could Look Like

Experts debate whether AI will drive true stack convergence and spur big-time acquisitions — or just deepen vendor silos.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

Hot Topics Keeping CX Leaders Up at Night

Executives are swapping lessons on tariffs, AI, remote work and data use in advisory board meetings.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

DXP 2.0: The Rise of the AI-Powered Experience Engine

From design-to-code magic to proactive SEO fixes, AI is redefining how DXPs empower marketers and developers to move faster and smarter.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

When to Switch from AI to Humans in Customer Service

When should customer service interactions switch over from AI to humans? Professor Xiaoming Liu explores just the right time to transition for maximum benefit.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

A Best-of-Breed Approach to Composable DX: Tailoring Your Tech Stack for GTM Success

A composable, AI-powered stack tailored to your GTM plays drives results without disruption.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

Podcasts Are the Missing Link in Your B2B Growth Strategy

B2B leaders listen daily. CMOs should take note: time to start talking—and building trust at scale.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

Composable at a Crossroads: Is MACH Still the Way Forward?

One tech leader says it’s broken. Others say it’s evolving. Here’s what the MACH debate means for your composability strategy.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

Building Smarter CX with Agentic AI: Strategies, Challenges and Global Insights

Agentic AI moves CX from reactive to proactive — and early adopters are already redefining customer loyalty.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

Behind the Stack: Real-World Lessons In Composable, AI Readiness and Martech Modularity

Forget the hype—this is what composable, MACH and martech look like when things are working, failing and learning.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

Guess What Will Accelerate AI? Voice. Wait—It Already Has.

Typing is slowing us down. Voice-first experiences are emerging as the fastest path to meaningful AI engagement.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

How Model Context Protocol Is Changing Enterprise AI Integration

The biggest barrier to useful AI? Integration. MCP could solve it — standardizing how agents talk to tools, data and each other.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

Ditch the Feed. Embrace the AI Chatbot

As social networks fade, customers turn to AI for support and connection. Brands need to meet them there.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

SEO vs. AISO: What AI Search Optimization Means for Brand Strategy

Explore the new rules of AI search and how marketers can stay visible in an evolving SERP landscape.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

How to Embrace Disciplined Agile with monday.com

As a framework, disciplined Agile offers teams the freedom to find the right tools and processes for their unique needs.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

Omnichannel Contact Centers Aren’t Built on Platforms Alone

Unify systems, eliminate silos and give customers the support they expect.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

Gen Alpha Doesn’t Just Buy—They Build the Brand With You

To stay relevant, brands must gamify, personalize and genuinely walk their values.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

5 AI Tools Helping Marketers Finally Prove ROI

Marketing budgets are shrinking and ROI demands are rising. These AI tools are helping marketers prove value faster and smarter than ever.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

Human-Centered AI Starts Where CX Begins: With Empathy

Smart systems guide—not frustrate—users. Human-centered AI makes the difference.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

How to Keep Agentic AI in Check in Contact Centers

Designing AI agents that act independently—but always within bounds.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

How AI Orchestration Transforms Contact Center CX

In a world where AI is integral to both business strategy and operations, orchestrating experiences with any AI tool is the next challenge.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

Beyond Vendor AI: The Case for MACH Architecture Unlocking True CX Intelligence

MACH Alliance President Casper Rasmussen discusses AI readiness and giving CX teams speed, flexibility and control over customer outcomes.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

Understand Customers and Empower Employees for Better Call Center Service

Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs.

Fresh Design Blog | UK Homes and Interiors Blog

01.05.2025

BlueConic Launches Customer Growth Engine to Link Data, AI and Revenue

BlueConic’s new platform focuses on using customer data for revenue growth, lifecycle optimization and faster execution.

home›Fresh Design Blog | UK Homes and Interiors Blog›Marketing

Fresh Design Blog | UK Homes and Interiors Blog - Marketing

Agentic AI in CX Gets $1B Backing With Parloa’s Latest Raise

Martech Madness, 15,000 Logos Later

Your AI Rollout Might Be Undermining Customer Experience

Omnichannel Contact Center Strategies for the Modern Enterprise

Your CX Dream Team: Ensuring Employees Deliver Wow Moments

Webflow Cloud Debuts, Making Full-Stack Development Native to the Platform

Designing Better Surveys With LLMs

How Vector Search in AI Impacts Your Data Strategy for 2025

A Lesson in Customer Experience from My Special-Needs Son

2025 CMSWire IMPACT Awards Winners’ Spotlight

How Customer Experience Automation Shapes the Modern Journey

O'Flanagan out as Sitecore CEO After One Year; Eric Stine In

What Every CX Leader Can Learn from USPS’s AI Transformation

8x8 Introduces Customer and Agent Experience Enhancements Across Unified Platform

Building Better CX With the Dynamic Experience Framework

What Every CMO Should Know Before Scaling Retail Media

Acquisitions Without Customer Alignment Are Just Expensive Experiments

Experience Without Borders: What the Future of CX + Martech Could Look Like

Hot Topics Keeping CX Leaders Up at Night

DXP 2.0: The Rise of the AI-Powered Experience Engine

When to Switch from AI to Humans in Customer Service

A Best-of-Breed Approach to Composable DX: Tailoring Your Tech Stack for GTM Success

Podcasts Are the Missing Link in Your B2B Growth Strategy

Composable at a Crossroads: Is MACH Still the Way Forward?

Building Smarter CX with Agentic AI: Strategies, Challenges and Global Insights

Behind the Stack: Real-World Lessons In Composable, AI Readiness and Martech Modularity

Guess What Will Accelerate AI? Voice. Wait—It Already Has.

How Model Context Protocol Is Changing Enterprise AI Integration

Ditch the Feed. Embrace the AI Chatbot

SEO vs. AISO: What AI Search Optimization Means for Brand Strategy

How to Embrace Disciplined Agile with monday.com

Omnichannel Contact Centers Aren’t Built on Platforms Alone

Gen Alpha Doesn’t Just Buy—They Build the Brand With You

5 AI Tools Helping Marketers Finally Prove ROI

Human-Centered AI Starts Where CX Begins: With Empathy

How to Keep Agentic AI in Check in Contact Centers

How AI Orchestration Transforms Contact Center CX

Beyond Vendor AI: The Case for MACH Architecture Unlocking True CX Intelligence

Understand Customers and Empower Employees for Better Call Center Service

BlueConic Launches Customer Growth Engine to Link Data, AI and Revenue

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