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Fresh Design Blog | UK Homes and Interiors Blog
04.06.2025
Brands chasing growth through new segments often alienate their most loyal customers. Here’s how to manage segment conflict before it breaks your brand.
If your systems forget what customers already shared, you’ve got a problem like Dory in "Finding Nemo" had.
Gartner delivers tough love to marketing leaders: adapt now, or risk being replaced. The data? Brutal. The advice? Urgent.
03.06.2025
Enterprise software provider introduces agentic AI-powered marketing platform designed to deliver personalized customer experiences.
From AI to analytics to agent assist, we break down what sets the best contact center software apart — and how to pick the right one.
CMOs are facing more pressure, more ROI demands and less appreciation. Here's how some are shifting strategy.
Want a seat at the strategy table? Stop reporting on campaigns. Start reporting on the market.
31.05.2025
Consistent brand storytelling and cross-channel engagement matter more than discounts when it comes to winning repeat business.
The lesson for CX and marketing leaders: voice still isn’t ready to be your brand’s frontline — unless it can truly listen, adapt and feel human.
Forget points and perks—CX leaders must focus on personal, values-driven experiences to win loyalty.
30.05.2025
Marketers are still catching up to AI — and quantum could be next. Here's a breakdown of the functions it could change first.
Hiding your customer service phone number? Really? In 2025?
A new study reveals significant gaps between business assumptions and actual customer preferences in AI-driven service experiences.
Customer service is a moment and a touchpoint; customer experience is the journey.
Here’s five key indicators your CMS may be holding you back and what you can do to move forward with confidence.
Anthropic, Apple, Google, OpenAI and Microsoft all made big headlines in a wild week of AI and other tech news. Here's the view from the ground.
29.05.2025
Loyalty isn’t love, it’s utility, habit and frictionless design, and it’s time marketers built programs that reflect that reality.
How will AI empower humans? Dr. Haiyi Zhu explores this topic and more in this second article in a series on AI visionaries.
Composable tech offers resilience and interoperability—just when healthcare needs it most.
Airlines, apps and investment firms see the biggest CX returns. Now it's time to align your strategy with what customers really want.
28.05.2025
Here’s how marketing leaders can cultivate the right conditions for AI success.
Loyalty isn’t luck — it’s built through consistent, personalized experiences and a sense of belonging. CX leaders, here’s your roadmap.
The European Accessibility Act raises the stakes for digital compliance, and opens the door to a massive, underserved market.
24.05.2025
Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support.
Think your loyalty program builds brand love? Think again. This article breaks down how points-based systems inflate ROI while masking disengagement.
23.05.2025
From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center automation.
Tool fatigue is real — but the fix isn’t another vendor. Learn how CX leaders are transforming tech debt into growth engines.
Forget vanity scores. From real-time insights to account-level health, these companies are proving that smarter CX metrics drive real business impact.
22.05.2025
From Harley cards to AI tools, this CX exec has seen it all — and she’s not done listening.
As a key sponsor of Gartner’s Data & Analytics Summit 2025, Ververica showcased how their real-time AI capabilities can transform data into useful insights.
Agentic AI may be the missing link in your autonomous customer experience.
No longer just buzzwords, immersive technologies are changing how brands build trust, drive loyalty and deliver value.
CX leaders are turning data into strategy. Here's how to craft stories that actually influence CX decisions — not just report numbers.
21.05.2025
Use this guide to map your AI agent strategy, from integration to ROI measurement.
Today’s CMOs are ditching bloated roadmaps and focusing on data clarity, speed and orchestration.
Klarna’s CEO says reports of a pullback are false — and that AI now handles the work of hundreds of customer service agents.
Forget the shortcuts. Long-term marketing plans still crush when it comes to results.
Many businesses struggle with disconnected systems and rigid business processes. Avaya Infinity™ Platform is here to cut through the noise.
Think your loyalty perks build trust? Research shows they can actually accelerate churn when expectations aren’t met.
AI adoption surges as CXone Mpower hits milestones.