Discover how hiring formerly incarcerated individuals can provide your hotel with loyal, attentive employees—and why it's a moral and practical opportunity for hospitality leaders.

Hotel Operations

01.10.2024

How "Dynamic Pay" Boosted Staff Recruitment and Retention at The Saratoga Arms Hotel - Hotel Operations

Like hotels around the globe, The Saratoga Arms Hotel faced a daunting challenge as the hospitality industry emerged…

Hotel Operations

20.09.2024

How Horst Schulze Used Purpose to Build The World's Best Hotel Brands (And Why Your Leadership Depends on It) - Hotel Operations

Discover how Horst Schulze uses purpose-driven leadership and why your leadership success depends on bold vision and intent.

Hotel Operations

13.01.2024

Boosting Revenue and Caring for Guests with In-Room Wellness Solutions - Hotel Operations

In this article, we learn how embracing wellness can give hotel operators an advantage today.

Hotel Operations

24.12.2023

From pre-opening to today: How Shiji supports Jeju Dream Tower's larger-than-life guest experience - Hotel Operations

In this case study, we learn how Jeju Dream Tower, with its multifaceted resort and entertainment offerings, selected technology to support its complex operating model. We’ll explore the evaluation and setup of this technology, along with the results it is providing the business today.

Hotel Operations

28.07.2023

Research: What people (really) think about working in hotels today - Hotel Operations

What do people think about working in hotels today? How do they view a career in hospitality? To…

Hotel Operations

25.07.2023

Delivering the details brilliantly: How Dakota Hotels uses technology to provide intuitive service - Hotel Operations

In this case study, Katie Forrest, Head of Engagement, Learning, and Development for Dakota Hotels, shares her experience upgrading their technology with Shiji Group.

Hotel Operations

22.07.2023

Total Profit Optimization: How Sea Island Resort Boosted Performance Across Its Outlets with Data - Hotel Operations

This episode is sponsored by MDO and their new report, Data-driven Strategies to Move Beyond Rooms Revenue. We…

Hotel Operations

09.06.2023

Zoom out: We’re entering the golden era of hotel operations

It’s never been a better time to be a hotel operator - if you look at the big picture. Both the short-term and long-term shows opportunity.

Hotel Operations

02.06.2023

The Crucial Role Of The Hotel Night Auditor - Hotel Operations

There's a behind-the-scenes role in hotels that few outside the industry know about, but it's served as the starting point for many hotel leaders: the role of the Night Auditor.

Hotel Operations

30.05.2023

Sudima Hotels: Using technology to build a sustainable hotel brand for the modern era - Hotel Operations

When faced with challenges in modernizing their tech infrastructure, Sudima Hotels developed a process to identify the appropriate technology partner and chose Shiji's Infrasys Cloud POS and ReviewPro. Working with them, they saw enhanced efficiency, increased guest satisfaction, and a better understanding of their guests.

Hotel Operations

29.04.2023

How Coast Hotels responds fast to nearly 100% of guest reviews

Before, Coast Hotels was only able to process half of guest feedback. Today, their response rate is nearly 100%. Here's how they did it.

Hotel Operations

24.04.2023

How Four Sisters Inns manages boutique hotels at scale (with CEO Tamara Mims)

Josiah’s note: I recently spoke with Tamara about how her background in operations, marketing, and technology guides the…

Hotel Operations

24.04.2023

Building empathy and learning for frontline workers in the age of AI and digitization - Hotel Operations

I started my hospitality career working at the Culinary Academy of Las Vegas, the largest provider of training…

Hotel Operations

15.04.2023

Worried AI will take your job? Consider a career in hospitality

Michael Hraba explains why a career in hotels provides security against AI, and why we're now entering the golden years of hospitality.

Hotel Operations

15.04.2023

Reconnect with your ‘why’ to find motivation and meaning - Hotel Operations

It was always sad for me when I used to see people at other companies dragging into work,…

Hotel Operations

07.04.2023

We need to rethink hotel culture to welcome, hire, and keep great people - Hotel Operations

The industry as a whole is at risk, and now is the time for disruption. Here's how we can welcome, hire, and keep great people.

Hotel Operations

03.04.2023

Culture Creates Room To Thrive At Remington Hotels

Sloan Dean turned around Remington Hotels and made it into one of the highest-rated hotel companies for employee engagement. Read how here.

Hotel Operations

03.04.2023

“Hamptonality” culture kept me at Hampton Inn for 20 years. Here’s how they built it. - Hotel Operations

Eleanor Erickson was a hotel general manger with Hampton Inn by Hilton for more than 20 years, and it was because of this culture.

Hotel Operations

07.03.2023

Hotel operations creates new revenue for Nordic Choice Hotels

Christian Lundén, VP of Strategic Growth at Nordic Choice Hotels, talks about serving guests that may not be staying at their hotels.

Hotel Operations

26.02.2023

How Remington Hotels built a brand performance team, increased guest satisfaction, and took market share - Hotel Operations

Remington's brand performance team turns around hotels that are struggling. Read how it was formed, how they operate, and the results so far.

Hotel Operations

26.02.2023

Building a people-centric operating culture at Dorchester Collection

Dorchester Collection's Chief Operations and Culture Executive explains how they deliver service excellence through their culture.

Hotel Operations

13.02.2023

numa: building a new hotel operating model from scratch

numa is creating a new hotel operating model, and in this case study, operations director Julius Anders explains how they did it.

Hotel Operations

03.02.2023

Eugenio Pirri: Chief operations executive for Dorchester Collection

Eugenio Pirri leads operations and culture for Dorchester Collection. Read his fascinating career story and perspective on leadership today.

Hotel Operations

02.02.2023

Best property management systems for hotel operators in 2023

Property management systems are changing quickly. But most review sites are filled with happy, handpicked customers. It's time for the truth.

Hotel Operations

02.02.2023

How Bluesun saves time and increased guest satisfaction across 80+ F&B outlets - Hotel Operations

Learn how Bluesun navigates quickly-changing guest expectations in Croatia across dozens of F&B outlets with new technology and education.

Hotel Operations

31.01.2023

David Sax: The future of hospitality is analog

We often imagine the future as radically different. But the most important part of hospitality won’t change, David Sax says. Here's why...

Hotel Operations

31.01.2023

The future of hotels & hospitality may not be what you think

The future of hotels and hospitality is probably going to be more different than you expect - but not as you think, experts say. Read why.

Hotel Operations

22.01.2023

How Remington Hotels Designs and Delivers Employee Benefits

Employee benefits are a top focus for Dan Aswell, who leads Total Rewards at Remington Hotels. Read his strategy and the results.

Hotel Operations

19.01.2023

AI for Hotels: Your guide for hospitality in 2023 (and beyond)

Artificial intelligence (AI) will play a big role in hotels in 2023. Learn all you need to know from hospitality industry AI experts here.

Hotel Operations

06.01.2023

Hotel automation: how to streamline operations with technology

Hotel automation can be a game-changer for your operations in 2023, saving your staff time and allowing them to focus on what's important.

Hotel Operations

04.01.2023

How Remington Hotels created a business intelligence advantage

Remington Hotels built a business intelligence platform to share real-time data. Read why, how they did it, and the benefits it provides.

Hotel Operations

31.12.2022

Hotel amenities that don't cost much (but guests love)

Hotel amenities don't have to be expensive for guests to love them. Here are the best ones I've found from hotels I've stayed at.

Hotel Operations

20.12.2022

How Reneson Hotels turned around a Hilton hotel in 6 months

Scott Curran is the Chief Operating Officer for Reneson Hotels, an owner-operator of branded and independent hotels in…

Hotel Operations

20.12.2022

Hotel technology must be easy: What Scott Curran learned as COO

Scott Curran is Chief Operating Officer for Reneson Hotels, a California-based hotel owner-operator. Here's what he's learned about tech.

Hotel Operations

15.12.2022

Ultimate Guide to Hotel Management Companies: Top 50+ for 2023

5 experts explain what hotel management companies do and how to choose one. Plus: see the latest list of hotel management companies for 2023.

Hotel Operations

15.12.2022

How Sircle Collection built modern, scalable infrastructure with Shiji Group - Hotel Operations

Read how Sircle Collection defined their technology framework and switched to modern, cloud-based infrastructure to navigate change and prepare for their future.

home›Hotel Operations›Travel

Hotel Operations - Travel

The Hotel Hiring Playbook: Insights from 2024, Strategies for 2025

The ultimate hotel budget guide: Everything you need to know

Why Hotel Workers Are on Strike in 2024 in San Francisco (I Asked Them Directly) - Hotel Operations

Why Hiring Formerly Incarcerated Employees Makes Business Sense In Hotels - Hotel Operations

How "Dynamic Pay" Boosted Staff Recruitment and Retention at The Saratoga Arms Hotel - Hotel Operations

How Horst Schulze Used Purpose to Build The World's Best Hotel Brands (And Why Your Leadership Depends on It) - Hotel Operations

Boosting Revenue and Caring for Guests with In-Room Wellness Solutions - Hotel Operations

From pre-opening to today: How Shiji supports Jeju Dream Tower's larger-than-life guest experience - Hotel Operations

Research: What people (really) think about working in hotels today - Hotel Operations

Delivering the details brilliantly: How Dakota Hotels uses technology to provide intuitive service - Hotel Operations

Total Profit Optimization: How Sea Island Resort Boosted Performance Across Its Outlets with Data - Hotel Operations

Zoom out: We’re entering the golden era of hotel operations

The Crucial Role Of The Hotel Night Auditor - Hotel Operations

Sudima Hotels: Using technology to build a sustainable hotel brand for the modern era - Hotel Operations

How Coast Hotels responds fast to nearly 100% of guest reviews

How Four Sisters Inns manages boutique hotels at scale (with CEO Tamara Mims)

Building empathy and learning for frontline workers in the age of AI and digitization - Hotel Operations

Worried AI will take your job? Consider a career in hospitality

Reconnect with your ‘why’ to find motivation and meaning - Hotel Operations

We need to rethink hotel culture to welcome, hire, and keep great people - Hotel Operations

Culture Creates Room To Thrive At Remington Hotels

“Hamptonality” culture kept me at Hampton Inn for 20 years. Here’s how they built it. - Hotel Operations

Hotel operations creates new revenue for Nordic Choice Hotels

How Remington Hotels built a brand performance team, increased guest satisfaction, and took market share - Hotel Operations

Building a people-centric operating culture at Dorchester Collection

numa: building a new hotel operating model from scratch

Eugenio Pirri: Chief operations executive for Dorchester Collection

Best property management systems for hotel operators in 2023

How Bluesun saves time and increased guest satisfaction across 80+ F&B outlets - Hotel Operations

David Sax: The future of hospitality is analog

The future of hotels & hospitality may not be what you think

How Remington Hotels Designs and Delivers Employee Benefits

AI for Hotels: Your guide for hospitality in 2023 (and beyond)

Hotel automation: how to streamline operations with technology

How Remington Hotels created a business intelligence advantage

Hotel amenities that don't cost much (but guests love)

How Reneson Hotels turned around a Hilton hotel in 6 months

Hotel technology must be easy: What Scott Curran learned as COO

Ultimate Guide to Hotel Management Companies: Top 50+ for 2023

How Sircle Collection built modern, scalable infrastructure with Shiji Group - Hotel Operations

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