News
Entertainment
Science & Technology
Life
Culture & Art
Hobbies
News
Entertainment
Science & Technology
Culture & Art
Hobbies
In 2020, Rew Materials was hit with a ransomware attack. “It was some of the hardest five or six days of my career working around the clock trying to get the network back up and running,” says Rew Materials IT Director Todd Thielbar. “We needed to shut [the network] down, and Lumen stepped up. This
As a managed service provider (MSP) in Springfield, Ohio, ProStratus primarily serves small and medium-sized businesses (SMBs). Many of these businesses operate with lean budgets, so it can be difficult to modernize their networks at the price point they need. “One of the best things we can do as a small business offering services to
Executive Summary The Black Lotus Labs team at Lumen Technologies discovered active exploitation of a zero-day vulnerability in Versa Director servers, identified as CVE-2024-39717 and publicly announced on August 22, 2024. This vulnerability is found in Versa software-defined wide area network (SD-WAN) applications and affects all Versa Director versions prior to 22.1.4. Versa Director servers BLL discovered an active 0day exploit in a popular SD-WAN device that is used by many ISPs, we attribute this to Volt Typhoon based on TTPs and some of their router control network
A rebrand can be a fresh start for any business, and the rebrand for United Direct Solutions was “long overdue,” according to Connie Burns, Chief Technology Officer at United Direct Solutions. “We were put into a bucket of only providing traditional print and mail services, and rebranding changed the look of United Direct Solutions to
In an era where technology is reshaping every aspect of our lives, healthcare stands as one of the most impacted sectors. Imagine a world where diseases are prevented rather than cured, where patients receive personalized treatment plans tailored to their unique genetic makeup, and where healthcare is accessible and affordable for everyone. This is the
A solid network is essential for PhoneBurner to deliver on their core mission: to drive high-quality conversations. “The thing we do best is accelerating live engagements,” says Kevin Reeves, chief technology officer (CTO) at PhoneBurner. “Voice, and voice quality, is crucial to us.” PhoneBurner empowers sales teams by automating workflows, reporting key insights and integrating
If you’re looking to improve the performance, security and reliability of your enterprise network, you may have come across the term SD-WAN (software-defined wide area network). But what exactly is SD-WAN, and how does it compare to traditional solutions like MPLS (multiprotocol label switching) and VPN (virtual public network)? Explore all this and more, including
Ames Construction began as a small regional contractor in Minnesota. More than 60 years later, they’ve grown to become a full-service, heavy civil and industrial general contractor working across the continent. They’re literally building America, which sometimes requires them to operate in remote areas with little infrastructure. They’ve forged a long-term partnership with Lumen Technologies
Unified communications and collaboration (UC&C) solutions are often praised for their ability to enhance operational efficiency, boost business resilience and improve both employee and customer satisfaction. The advantages of UC&C can be felt almost immediately. For instance, IDC found over 60% of organizations that have partially adopted cloud-based UC&C report saving IT staff time, while
Imagine this: A world where a well-known casino resort, a beacon of entertainment and luxury, became the latest prey for the dark art of social engineering. On September 11, 2023, a digital heist unfolded, stripping away layers of security to reveal the fragile core of personal data. An unauthorized third party obtained sensitive customer information,
Communication is key for any business, whether it's with customers, partners, suppliers or employees. But traditional phone systems can be costly, complex and inflexible, limiting your ability to communicate effectively and efficiently. That’s when VoIP starts calling, and it’s time to pick up the phone. Voice over Internet Protocol (VoIP) is a technology that allows Learn about Voice over Internet Protocol (VoIP), how it compares to normal phones and why Lumen is the right provider for you.
When spring comes, I know two things for sure: I will sneeze non-stop because of my seasonal allergies, and I will have to deep clean our house. This year, my wife persuaded me to go through the dusty, spider-filled attic and clean it up properly. Among the boxes that had my old high school awards
In the dynamic world of healthcare, technological advancements are synonymous with progress and innovation. Yet these advancements also bring new challenges and concerns, especially for healthcare leaders tasked with guiding their organizations towards a secure and efficient future. This post explores the four top technology concerns facing today's public health leaders and offers strategic insights
If you are still using legacy technology for your business, you might be missing out on the benefits of a more modern solution. Legacy technology refers to outdated systems, software or hardware that are no longer supported or updated by their vendors. These systems can pose significant risks and challenges for your business, such as:
In today’s rapidly evolving digital landscape, customers face the critical challenge of migrating from legacy technology to modern, agile solutions that can meet the demands of a competitive marketplace. Working with an experienced managed services provider, like Lumen, can help ensure that your modernization journey approach is straightforward, addressing needs before, during and after migration
In an era where technology evolves at breakneck speed, companies are faced with a pivotal decision: cling to the familiarity of legacy systems or embrace the modernization of their technological solutions. The choice is clear for those looking to thrive—migration is not just an option; it is a necessity. Why Migrate? Legacy systems, characterized by
Executive Summary Lumen Technologies’ Black Lotus Labs identified a destructive event, as over 600,000 small office/home office (SOHO) routers were taken offline belonging to a single internet service provider (ISP). The incident took place over a 72-hour period between October 25-27, rendered the infected devices permanently inoperable, and required a hardware-based replacement. Public scan data Lumen Technologies’ Black Lotus Labs identified a destructive event, as over 600,000 small office/home office (SOHO) routers were taken offline belonging to a single internet service provider (ISP).
Imagine that you are the CTO of a retailer with a large online presence. The holiday season is upon you, and while business is booming, you are operating with reduced security staff and limited resources to monitor your networks and applications. Suddenly, the unthinkable: You find yourself the victim of a distributed denial of service (DDoS)
Executive Summary: The Black Lotus Labs team at Lumen Technologies is tracking a malware platform we’ve named Cuttlefish, that targets networking equipment, specifically enterprise-grade small office/home office (SOHO) routers. This malware is modular, designed primarily to steal authentication material found in web requests that transit the router from the adjacent local area network (LAN). A
Digital business transformation and technology adoption are not just buzzwords, but strategic imperatives for large enterprises that want to stay competitive and agile in the face of changing customer expectations, market dynamics and regulatory pressures. The pace of digital transformation (DX) is rapidly increasing as organizations of all types look to adopt new technology solutions
Customer experience has become more front and center as a top priority for business leaders in recent years. According to IDC, the top three objectives of organizations are improving operational efficiencies, increasing profit, and most importantly, delivering the best customer experience. Business leaders know that they need to focus on the long term by building
In an industry that supports one in four jobs in the U.S., retail innovation is more than just a buzzword—it's a necessity for businesses that want to survive and thrive in the rapidly changing and highly competitive retail market. Customers today can be fiercely loyal to the brands they love, but also demand a fast,
Learn how Lumen can help you transition from outdated systems and optimize your applications for enhanced performance, security and scalability. Trying to keep up with the rest of the world can be difficult and frustrating when you’re using antiquated products. Legacy technology can limit your business growth, expose you to security risks and increase your
Learn how Lumen can help you deliver faster, more reliable and more secure applications to your customers and employees. As an information technology (IT) leader, you understand the importance of having high-performing applications that meet—and succeed—the needs of your customers and employees. Whether you are running eCommerce, cloud or enterprise applications, you need them to
As technology evolves, so do the security risks that threaten your organization. Whether you are adopting new technologies to enhance customer experiences, streamline business processes or leverage data for AI-driven insights, you need to ensure that your security posture will be resilient in the face of an increasingly complex threat landscape. The Vulnerability Trifecta It’s
The retail industry today is undergoing a massive transformation as consumer expectations, preferences, and behaviors change rapidly. Retailers face increasing pressure to deliver exceptional omnichannel customer experiences and reimagine their operations and supply chains, all while improving their profitability and sustainability. To achieve these goals, retailers must adopt innovative, cost-effective technology solutions that can help
Digital transformation adoption in the public sector has increased in recent years to meet the needs and expectations in communities. Like the private sector, public agencies are facing similar challenges of improving service delivery and enhancing experiences in a digital driven age. The urgency for digital transformation is pushing agency leaders to accelerate their move
In this digital age, the finance sector faces unprecedented opportunities and challenges. The market is highly competitive and dynamic, with newcomers and disruptors offering innovative products and services. Meanwhile, business leaders and consumers alike must make informed decisions on a regular basis for their everyday needs. As such, technological investments need to deliver value and
A guide for customers looking to optimize their digital experience with Lumen solutions and services In today's competitive and fast-changing business environment, having reliable and high performing applications is crucial for delivering value to your customers and staying ahead of the competition. No matter what application you are running, you need to ensure that it
The financial world has changed dramatically in recent years. The proliferation of fintech startups, online payments and open banking—which allows access and control of consumer accounts through third-party applications—has reshaped the competitive landscape, heightening both innovation and customer expectations. Perhaps it’s no surprise that 61% of customer banking executives say that customer expectations continue to
Financial services institutions are currently experiencing profound levels of change as they prepare for the future of business and commerce. And they are facing unprecedented challenges and opportunities in the digital era. Customers expect personalized, convenient, and secure services across multiple channels, while new entrants and fintech disruptors are challenging the traditional business models and
The retail industry is undergoing a digital transformation, driven by changing customer expectations, omnichannel strategies and eCommerce platforms, with security risks evolving just as fast. Risks such as data breaches, downtime, organized retail crime and return fraud, and supply chain disruptions can damage customer trust, brand reputation and revenue streams, as well as incur fines
For companies that leverage technology to boost competitive advantages, innovation is the name of the game. Businesses strive to offer unique customer experiences, foster creativity and remain adaptable to the ever-changing market. But how can you achieve these goals without sacrificing security? Could the secret to balancing these demands be found in the benefits of
Today’s IT leaders are more concerned than ever about creating a lasting and robust strategy for their businesses to accelerate growth. They are seeing technology as a key part of their growth strategy with the challenges they face such as meeting customer needs and responding to competition. A recent IDC report1 said that organizations will Find out what digital transformation strategies[OC1] today’s IT leaders are using to propel business growth, efficiency and productivity. You would then update this to "digital transformation strategies" to match the focus keyphrase so Google highlights it in search results. [OC1]
Security extends beyond firewalls and encryption in our rapidly evolving digital world. It is, in fact, the fundamental pillar supporting the success and growth of your organization. Beyond safeguarding data from cyber threats, security helps provide seamless operations and resilience. The Four Key Elements Security is a broad concept encompassing reliability, availability, collaboration and productivity—all
Artificial intelligence (AI) is revolutionizing the business world, creating virtually limitless opportunities for growing companies to be more innovative, efficient and customer focused. By using AI to automate and streamline functions like customer service, marketing, accounting and human resources you can boost productivity, quality and customer experience. And that can lead to happier, more loyal
Customer experience has become a top priority for business leaders in recent years. According to IDC, the top three objectives of organizations are improving operational efficiencies, increasing profit, and most importantly, delivering the best customer experience.1 Business leaders know that they need to focus on the long term by building loyalty and lowering attrition, not
In an era of continuously changing business and technology environments, adaptability is key—but it can be challenging for midsize businesses to adopt new trends while staying in control of costs. A 2023 Quadrant Strategies survey showed that 88% of midsize IT decision makers have already adopted or soon plan to adopt a platform to drive
Zero Trust is not a new concept in cybersecurity, but it has gained renewed attention and relevance for the public sector in recent years. As cyberthreats become more sophisticated and pervasive, and as remote work and cloud adoption increase, traditional perimeter-based security models are no longer sufficient to protect sensitive data and systems. Zero Trust