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Nextiva Blog
27.04.2024
Call center recording software goes beyond audio recording, expanding into conversational intelligence, screen recording and advanced functionality.
Find the right outbound call center software to scale sales calls, deliver proactive account management, and reach people, not voicemails.
26.04.2024
This guide details everything you need to know to establish an efficient business communication process that will benefit your company.
25.04.2024
Genesys vs. Amazon Connect – compare features and benefits to choose the right contact center solution for your communication needs.
Nine phrases you should NEVER say on a customer service call and twelve excellent customer service phrases that you should use frequently.
Unlock success by listening to your customers. Use these customer satisfaction survey questions to improve your feedback strategy.
23.04.2024
Struggling to align sales, marketing, and CX initiatives? These 10 CRM strategies will strengthen customer relationships over the long haul.
20.04.2024
Learn the differences between cold transfer vs. warm transfer in communication and which method can help you enhance customer experiences.
Five9 vs. Twilio Flex: Discover the differences between these two contact center platforms to determine the best fit for your business needs.
Learn about the best helpdesk tools to improve customer satisfaction at scale, plus how to find the perfect tool for your business needs.
18.04.2024
Compare more affordable Twilio Flex alternatives that don’t have a steep learning curve for contact centers.
17.04.2024
Bandwidth vs. Twilio – we break down the pros and cons of these communications platforms so you can decide which is best for your business.
Using multichannel marketing to better reach your audience can provide a positive experience across different channels and boost sales.
Compare Five9 and NICE to make an informed decision while selecting a contact center for your business. See pros/cons, features, and reviews.
The customer satisfaction score (CSAT) is a metric to help track the customer experience. Learn the CSAT meaning, how to measure it and more.
16.04.2024
This detailed guide compares Talkdesk vs. Five9 to help you choose the best contact center software for your business needs.
We compare pros, cons and ideal use cases of Cisco vs Avaya contact center to help you choose the best contact center solution.
An AI-based call center can add new capabilities to your live agents’ customer service expertise. Here are the benefits and future trends.
13.04.2024
NICE vs. Genesys, which is better? We compare key differences of these contact center providers, including their strengths and weaknesses.
Five9 vs. RingCX: Comparing their pros and cons and ideal use cases to help you choose the best contact center platform for your business.
Dealing with difficult customers? This guide covers everything about working with difficult clients and handling complex situations in your favor.
Moving to a new VoIP service, but want to retain your current business phone number? See how you can request for VoIP number porting inside!
Aircall vs. RingCentral: Which is best for your growing business? We compare these two platforms, including their strengths and weaknesses.
NextivaONE: Bulk import contacts Instantly import all your business contacts and easily access and manage them directly from NextivaONE. Choose to upload your contacts as private or public to share…
11.04.2024
Customer experience technology can help enhance satisfaction, boost loyalty, and keep your business ahead of the competition.
10.04.2024
The era of seamless customer communication is here. Check out top strategies to improve your communication efforts and customer experience.
09.04.2024
Want to level up customer engagement? Our guide will help you select the right customer service solution for your use cases and CX objectives.
Use this call center training guide to make your entire team more efficient and effective in their day-to-day roles.
Master omnichannel customer engagement with these key strategies and best practices for a seamless customer experience.
07.04.2024
What is conversational AI? This in-depth guide covers how this tech enhances customer communications by enabling AI to have "human" dialogs.
Five9 vs. Genesys – learn the distinct differences between each contact center platform as well as which is best for your growing business.
06.04.2024
Keep everyone in the loop on big, cross-functional projects with these 15 enterprise collaboration tools and platforms that we explore.
Contact center platforms are the heart of every support and sales team. Here are 10 contact center integrations to increase team productivity.
05.04.2024
An intelligent customer experience strategy can help your business reach new heights in satisfaction and loyalty via data-driven insights.
04.04.2024
We explore how review management can boost your online reputation, enhance your marketing strategy, and drive more sales.
03.04.2024
CPaaS vs UCaaS – businesses can benefit from both, but this post will help you determine which communication solution is best for you.
02.04.2024
Avaya vs genesys – which is better? We’ll compare the pros, cons, and pricing to see which UCaaS provider comes out on top.
Aircall vs Dialpad – which has more to offer? We compare their contact center solutions and see if there's a better option for businesses.
30.03.2024
Running a contact center involves more than software or user seats. This guide breaks down typical, lesser-known contact center pricing.
28.03.2024
Combine inbound and outbound call centers to improve overall customer experience and agent productivity and optimize operational efficiency.