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Salesforce Blog
18.05.2024
What is metadata? It's the thing that makes generative AI more relevant and useful to your business. How? By helping AI make sense of your questions.
Learn the comprehensive Salesforce credential security measures we take every day to ensure your certifications and superbadges are secure.
Forge profitable channel partnerships. Learn how to cultivate, manage, and optimize partnerships for mutual growth and success.
16.05.2024
Learn how industry-leading sales tools can boost your performance. Automate tasks, increase efficiency, and close deals faster.
An omnichannel contact center uses cloud-based software to manage customer interactions across many channels, such as voice, chat, and SMS.
15.05.2024
Learn how to write a change of commission letter that communicates new pay plan structures to your reps in a timely way.
Learn what an ERP system is, the difference between ERP & CRM, and the benefits of integrating it with Salesforce.
14.05.2024
Read on to learn how to improve your sales comp strategy and motivate your sales teams using Stephen Covey's Circle of Influence.
Our enhanced Lightning UI brings a modern visual style to Salesforce. The refreshed user interface design makes it easier to do your work.
Learn how to start a small business from scratch with these essential tips and steps — launch your dream journey successfully.
11.05.2024
This article will show you how to create a commission plan that retains employees, reduces customer churn, and increases trust between teams.
10.05.2024
The goal of key account management is to build trust, spot opportunities and grow your consumer goods business. Learn best practices here.
Get tips on motivating sales managers with attractive sales compensation, factoring in both individual and team performance.
Try out the latest AI and data innovations from Salesforce. Get hands-on with Data Cloud, Prompt Builder, and Einstein Copilot today.
09.05.2024
Learn why a sales compensation philosophy is critical to your team's performance, and how to draft one that helps you hit your goals.
What’s the secret to leading a high-performing service organization? These 36 customer service statistics point you in the right direction.
Learn how business support systems with AI capabilities can unlock efficiencies, shorten sales cycles, and personalize outreach.
08.05.2024
Learn how to create your own SDR commission plan, including how to set quota and differentiate between inbound and outbound SDRs.
07.05.2024
Regulators, academics and politicians are pushing for independent AI audits as a way to protect the public from AI’s potential harms. How to prepare.
It's never too early to start sales comp planning. In this article, we guide you through the ultimate compensation transformation for 2024.
04.05.2024
Learn how to turn visitors into buyers with these conversion rate optimization tactics for every page of your ecommerce site.
Writing a business plan can be overwhelming. Luckily, there are multiple resources available, including this FREE template to get started.
Learn the ins and out of using sales decelerators to help manage the performance of your sales teams. Get tips and best practices.
03.05.2024
Adding your own data onto a pre-trained LLM model can benefit your business — instead of spending millions to train your own LLM.
02.05.2024
Learn the telltale signs of call center burnout and get practical strategies for preventing, managing, and overcoming it.
01.05.2024
High-gain questions help reps collect valuable information from a prospect as efficiently as possible. Get tips on what (and how) to ask.
Guide your service teams, update leadership, and review your current strategy using these go-to customer service metrics.
30.04.2024
Learn the pros and cons of two popular sales methodologies: BANT vs MEDDIC. Find out how to choose the right one for your business.
Sometimes, customers want a fast way to tackle issues on their own. Give them an easy self-service solution with customer portals.
27.04.2024
Create forecasts you can count on with average deal size, a metric used to help with sales strategy and planning.
26.04.2024
Learn how AI for small business can automate tasks, assist your strategy, and earn customer loyalty with these tips.
Good customer service means meeting customer needs and expectations consistently. It’s fast, easy, seamless, personalized, and empathetic.
Discover 18 sales best practices from the best sellers we know — starting with joining an excellence-driven sales community.
25.04.2024
With zero copy integration, you can get the benefits of a CDP without the downside of physical data movement. This guide explains it all.
Data Cloud is the real-time platform for customer magic, harmonizing data that’s updated every millisecond so you can meet customers where they are.
In sales, shadow accounting is the practice of reps or teams keeping track of their own deals and commissions to ensure paycheck accuracy.
Einstein Copilot comes out of the box with actions that make common tasks easy. You can also design custom actions for your specific needs.
24.04.2024
Everyone has their own communication and writing style, which affects how they input CRM data. Conversation design helps solve for diversity.
Wondering how to use generative AI in B2B marketing? This guide breaks it all down and shows how AI can help you grow.