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Toxicity Detection in Salesforce CRM: Keeping Customer Interactions Safe and Trustworthy - Salesforce

Discover how Salesforce's toxicity detection enhances AI-driven CRM solutions to safeguard user interactions effectively.

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Does Your Company Need an AI Committee?

An AI committee can help you develop a strategic vision and manage AI tools. Here are 5 reasons why you need one.

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Ready for the Holidays: Assess Your Payments and Checkout in May - Salesforce

May is a good time to start assessing your checkout and payments experiences to prepare for the holiday shopping season.

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Best Startup Sales Strategies to Win More Customers

Check out these innovative sales strategies for startups to sell smarter, close deals faster, and compete with larger companies.

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Why Every Commerce Professional Should Attend Salesforce Connections - Salesforce

Salesforce Connections 2025 is shaping up to be a can't-miss event for commerce leaders. Join us in Chicago in June to advance your career.

Salesforce Blog

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4 Ways Salesforce and WhatsApp Transformed OXXO’s Customer Engagement into Higher Conversions - Salesforce

Learn how OXXO increased campaign conversion rates and discovered new ways to deepen customer relationships with Salesforce Marketing Cloud + WhatsApp.

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How To Write Brand Guidelines (In 5 Steps or Less)

This quick guide to writing your brand guidelines will help develop your future path as a growing business.

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What is Promotional Pricing? Strategies & Best Practices - Salesforce

Promotional pricing involves reducing prices for a period of time in order to develop a long term increase in sales and demand.

Salesforce Blog

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xGen-small: Enterprise-ready Small Language Models - Salesforce

Understand the role of small language models in Enterprise AI, focusing on privacy, efficiency, and cost-effectiveness.

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The Best Books for Small Business Owners: Top 10 Picks

Let's get reading! Here are the 10 best books for small business owners to gain valuable insights and strategies to help you grow.

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xLAM Enters Its Next Era: The Evolution of Large Action Models - Salesforce

Discover Salesforce's Large Action Models with new multi-turn support for complex, real-world agentic tasks.

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How to Choose a Pricing Model: Strategies and Techniques - Salesforce

Choosing the right pricing model is crucial for business success as it directly impacts revenue and profitability. Here are 6 common strategies to consider.

Salesforce Blog

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The Ultimate Market Penetration Strategy for Small Businesses

Discover market penetration strategies for SMBs and startups to grow faster, reach more customers, and outpace the competition.

Salesforce Blog

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Welcome to a New Era of Agent Experience Design

Agent experience (AX) design optimizes digital environments so AI agents can interact with your business and generate valuable outcomes.

Salesforce Blog

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Instagram Marketing for Small Business: Top Strategies for 2025

Learn top Instagram marketing strategies for small businesses to grow your brand and connect with your audience in 2025.

Salesforce Blog

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The Future of AI Agents: 5 Ways They Will Evolve

They will be smarter, sure, but will also listen, see, and learn your preferences. They'll even manage and coordinate with other agents.

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Best Practices for Creating an Internal AI Use Policy

Learn how to build a clear internal AI use policy grounded in transparency, innovation, and practical steps.

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Deploying AI Responsibly: Lessons from the EU AI Act

Discover what’s prohibited in the EU AI Act, how Salesforce aligns, and five steps you can take to deploy AI safely and ethically.

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When Agents Speak the Same Language: The Rise of Agentic Interoperability - Salesforce

An agent-to-agent interoperability protocol provides the foundation for cross-vendor collaboration, security, and scalability, enabling seamless orchestration of diverse intelligent services in a unified environment.

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Agentic concepts designers need to know

Designers need to know agentic concepts for structuring knowledge, how language is interpreted, and how systems reason through complexity.

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5 Types of AI Agents To Grow Your Business

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What is an ontology and its role in agentic experience design?

An ontology is a system for organizing information so computers can understand and use that data to make decisions about what it outputs.

Salesforce Blog

24.04.2025

10 Signs It’s Time to Upgrade Your CRM

Discover the signs your business has outgrown its CRM. Learn when to upgrade and how to choose the right CRM for your needs.

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Why AI Literacy Matters at Work - Salesforce

Discover how AI literacy empowers your workforce to adapt, innovate, and thrive—plus key lessons from Salesforce’s Agentforce journey.

Salesforce Blog

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Best Social Media Platforms for Growing Businesses (2025)

Look at the top social media platforms for small businesses, with features and benefits to boost your online presence.

Salesforce Blog

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Let’s Talk About Tariffs and How to Protect Your Profit Margins - Salesforce

In the midst of tariffs, commerce leaders are in a cloud of uncertainty. These actionable tips will help you protect profit margins.

Salesforce Blog

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Building Trust: Salesforce’s Commitment to Compliance - Salesforce

The latest PCI and ISO 9001 achievements help deliver secure, reliable experiences that businesses depend on.

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AI agents can transform your brand

Used in sales, key account management, customer service, and retail execution, AI agents can transform the consumer goods industry.

Salesforce Blog

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SFR-Guard: Ensuring LLM Safety and Integrity in CRM Applications - Salesforce

Generative AI (GenAI) technologies are increasingly integrated into every part of our daily workflow, from drafting emails to generating and fixing code with large language models (LLMs) and agents. Ensuring the safety and…

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5 Digital Sustainability Strategies to Reduce Environmental Impact

Learn about the impact of digital practices on the planet and how to embrace digital sustainability in your marketing efforts.

Salesforce Blog

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Expanded Marketing Cloud Advanced and Growth Benefits

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What is Sales Management Training? 6 Programs to Build Skill - Salesforce

Learn about the benefits of sales management training and which programs can help you build skills.

Salesforce Blog

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What are AI Models for Startups? Predictive, Generative, Agentic

Learn how artificial intelligence models like predictive, generative, and agentic AI can help you grow and which one works best for your startup.

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HLS Personalization: Revolutionizing Patient and Member Experiences

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Getting Closer to Your Customer in the New Normal - Salesforce

Explore how technology can help you proactively support banking customers through financial services personalization during economic events.

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Four Ways to Get Your CRM Ready for AI-Driven Customer Service - Salesforce

The right architecture can make or break your AI strategy. Get tips on how to switch to Salesforce Service Cloud.

Salesforce Blog

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How to Fix Field Service Scheduling with the Right Software

Optimize your field service scheduling with the right field service management software: Salesforce Field Service.

home›Salesforce Blog›Marketing

Salesforce Blog - Marketing

Shoe Carnival Puts Its Best Foot Forward with Composable Commerce - Salesforce

Explore the Future of Client Relationship Management with Deloitte - Salesforce

Gross Profit Margin: The Formula and What It Tells You

Toxicity Detection in Salesforce CRM: Keeping Customer Interactions Safe and Trustworthy - Salesforce

Does Your Company Need an AI Committee?

Ready for the Holidays: Assess Your Payments and Checkout in May - Salesforce

Best Startup Sales Strategies to Win More Customers

Why Every Commerce Professional Should Attend Salesforce Connections - Salesforce

4 Ways Salesforce and WhatsApp Transformed OXXO’s Customer Engagement into Higher Conversions - Salesforce

How To Write Brand Guidelines (In 5 Steps or Less)

What is Promotional Pricing? Strategies & Best Practices - Salesforce

xGen-small: Enterprise-ready Small Language Models - Salesforce

The Best Books for Small Business Owners: Top 10 Picks

xLAM Enters Its Next Era: The Evolution of Large Action Models - Salesforce

How to Choose a Pricing Model: Strategies and Techniques - Salesforce

The Ultimate Market Penetration Strategy for Small Businesses

Welcome to a New Era of Agent Experience Design

Instagram Marketing for Small Business: Top Strategies for 2025

The Future of AI Agents: 5 Ways They Will Evolve

Best Practices for Creating an Internal AI Use Policy

Deploying AI Responsibly: Lessons from the EU AI Act

When Agents Speak the Same Language: The Rise of Agentic Interoperability - Salesforce

Agentic concepts designers need to know

5 Types of AI Agents To Grow Your Business

What is an ontology and its role in agentic experience design?

10 Signs It’s Time to Upgrade Your CRM

Why AI Literacy Matters at Work - Salesforce

Best Social Media Platforms for Growing Businesses (2025)

Let’s Talk About Tariffs and How to Protect Your Profit Margins - Salesforce

Building Trust: Salesforce’s Commitment to Compliance - Salesforce

AI agents can transform your brand

SFR-Guard: Ensuring LLM Safety and Integrity in CRM Applications - Salesforce

5 Digital Sustainability Strategies to Reduce Environmental Impact

Expanded Marketing Cloud Advanced and Growth Benefits

What is Sales Management Training? 6 Programs to Build Skill - Salesforce

What are AI Models for Startups? Predictive, Generative, Agentic

HLS Personalization: Revolutionizing Patient and Member Experiences

Getting Closer to Your Customer in the New Normal - Salesforce

Four Ways to Get Your CRM Ready for AI-Driven Customer Service - Salesforce

How to Fix Field Service Scheduling with the Right Software

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