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In an era increasingly dominated by algorithms and automation, the landscape of customer support has undergone a profound transformation. Gone are the days when support was merely a cost center, a reactive response to complaints. Today, it stands as a critical differentiator, a brand-building powerhouse, and a strategic touch point…
Unfortunately, we don’t all experience the healthcare system the same way. While the vast majority of patients in the United States have complaints regarding their healthcare options, the actual experiences vary significantly—based largely on cultural or economic grounds. Better data has improved our ability to understand who is being let…