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In Part 1, we reframed what digital fundraising is really about: not just mastering tools, but learning to connect with heart and humanity — in the places your donors already live: on. Now, it’s time to turn insight into action. Whether you’re launching your first on campaign or refining what you’re already doing, these four…
In Ecosystems Come and Go, Seth Godin writes: “We can lament the end of an ecosystem. After all, we worked hard to get here and we counted on it. We’re comfortable with it and we understand it. Or, we can accept that ecosystems come and go, and focus our energy on how the next ecosystem…
Eight years ago, I wrote an article asking, “Why Aren’t You Doing More On Fundraising?” It felt urgent at the time. Loing back, it was downright gentle. Today, the question isn’t whether your nonprofit should be fundraising on. It’s whether you’re doing it well enough — and fast enough — to keep up with how…
Full confession: I’ve used the franken “best practice” appeal structure for years. And honestly? It works — especially if you borrow generously from the best of the best appeal writers. I’ve even taught these practices at conferences, on webinars, and through consulting engagements. You probably know the formula: Lead with the beginnings of a story…
This is a great month to do something you’re proud of. And to support others who are showing their spirit and pride. Actually, every month is good for these things! Which, as it often does, brings me to a bit of wisdom from the sage Seth Godin. Simple five step plan for just about…
It may be summer, but smart fundraisers know the most important giving season of the year is right around the corner. Between September and January, donors are most engaged, generous, and open to supporting causes they care about. That’s why now is the time to think strategically about what you’ll be asking for — and…
Every fundraiser knows the tension: You want to lead with a story that stirs hearts. Your CFO wants broad messaging that raises money for the whole organization. They’re not wrong—unrestricted funding is essential. But broad, abstract appeals rarely move donors to act. Most people give to something they care about deeply. A moment. A face.…
If you want gifts, you must give them Giving is not always its own reward. Sometimes you have to help it along if you want to truly show donors they matter. Some years ago I happened upon an article by Scott Monty, offering some Father’s Day advice. It included a brilliant idea for a gift…
June 13th marks the 12th anniversary of the Clairity Click-it Newsletter. That’s 338 issues (whoa!), all chock full of resources I hand select for you from across the web. And nothing I select will cost you a dime! I search assiduously, read every single article before sharing with you, and only select trusted resources for webinars, podcasts, e-guides, papers,…
Assuming people don’t want to be asked to make a philanthropic gift is one of the biggest misconceptions of what constitutes being donor-centered. Or even kind, thoughtful and respectful. Alas, when you spend all your time on cultivation, assuming folks don’t need a direct ask and will simply give spontaneously as a result of being…
In 1984 Robert Cialdini wrote a groundbreaking bo, Influence: The Psychology of Persuasion, outlining principles of influence that affect human behaviors. Today these principles have been well documented. Trail-blazing research added by behavioral scientists like Daniel Kahneman and Amos Tversky supports and expands on Cialdini’s principles. No matter how much technology advances, the triggers behind human behavior and…
Let’s flip the script. This week, you’re not the fundraiser—you’re the donor. For five easy, eye-opening days, you’ll experience your organization the way your supporters do: what they see, how they feel, and what might be turning them off (or winning them over). It’s a chance to spark fresh insights, fine-tune your approach, and build…
Once again, I’m inspired by the inimitable Seth Godin. The biggest thing you bring to the project is forward Forward motion is an asset, a skill and a job title. Elevators used to need elevator operators. They didn’t go anywhere unless someone got on and announced they wanted to go somewhere. Initiative, desire and being…
Remember, behind all your work there are people. It’s your job to learn about them. One of your best tools is curiosity. One study published in Harvard Business Review, found curiosity builds trust and improves relationships in the workplace. It also builds trust between you and donors. Jon Simons, Executive V.P. of DBD Group, suggests curiosity is…
When the world feels wildly out of whack, it’s time to figure out how to bring things back into some semblance of balance. Today I a proven 1-2-3 formula for nonprofit fundraising success — even when the ground underneath feels shaky. This is a time when keeping one’s balance is quite a challenge. But, if…
In a world filled with urgent heads and heart-wrenching crises, it’s easy for fundraisers to wonder if their cause stands a chance of breaking through the noise. Especially when they’re not rescuing animals, feeding hungry people, or fighting the types of injustices leading the news cycle. But relevance isn’t reserved for emergencies. THINK. With the…
I just can’t stop taking inspiration from the inimitable Seth Godin. More alternatives, please There are two ways for an artisan or professional to see the world: Scarcity. This is the idea that if there were fewer photographers, people would hire me to do wedding pictures. That if the bar exam were selective,…
The results are in, and the news is generally bleak. The 2024 Fundraising Effectiveness Project Report* shows downward trends in numbers of donors (down 4.5%), and retention (down 2.6%). First-time donor retention is at its lowest-ever recorded rate. Less than one in five new donors (acquired in 2023) gave again. New donors accounted for 40%…
13 happens to be my lucky number. I want it to be lucky for you too. Today, I’m going to reveal to you how you can make this happen. A survey of wills reported on by the Chronicle of Philanthropy revealed the average bequest by everyday donors is $78,630. The survey is a few years…
You’ve got your work cut out for you. I get lots of questions about what to include in donor surveys. But that’s the wrong place to begin. First you must have clarity on why you’re sending the survey. You can’t bring top value to your donor survey unless you’re specific about what value you want to…
Powerlessness Not a lack of power, but feeling as though we have none. Some people have been indoctrinated to prefer a life with no agency, as it also brings no responsibility. At the other extreme, some folks have decided that they have power than they actually do. Video games offer people a chance to…
Use of Donor Advised Funds (DAFs) as a way for individuals to make charitable contributions continues to rise and grants from DAFs are becoming a growing source of income for charities of all shapes and sizes. An ever-broader group of donors are embracing them to approach philanthropy in the thoughtful, strategic way once reserved only…
Often, so-called best practices are merely myths, beliefs or habits. “That’s how we’ve always done it” is not a reason to continue a practice that’s not evidence-based. In the Middle Ages, bloodletting was the go-to medical cure. Sometimes people got better, but that may have been in spite of the strategy rather than a causal…
Shifting politics are creating economic uncertainty for all, and it’s especially scary for U.S. nonprofits who, on average, receive about a third of their total funding from Federal grants. This means nonprofits today need to shift emphasis (and budget) toward individual donor engagement strategies. Giving USA reports 75% of all giving (lifetime + bequests) came from individuals last…
Today I want to remind you that part and parcel of your personal mission, as a philanthropy facilitator, is to bring supporters opportunities for meaning and purpose. Because when you help increase others’ sense of wellbeing, not only is the world a better place but these folks are likely to demonstrate gratitude by giving of themselves.…
It’s Tax Day – April 15th — in the U.S. No fun. Nobody likes paying taxes. Nobody likes thinking about paying taxes. Bummer. A subject most folks avoid like the plague. And that’s the point. Talking about taxes is mostly bad news. It puts folks in a sour mood. It makes them want to move…
Survival Depends on Collective Commitment and Deep Support Too often, fundraising is relegated to an administrative function rather than a mission-central function. It’s viewed as a ‘necessary evil.’ As a result, either no one embraces it as central to their job description, or someone is hired and shunted off to a corner to do…
I recently received a prickly thank you letter that made my blood boil. Not because it was so bad, but because it wasn’t good. It didn’t make me want to renew my support. And that’s unforgiveable. Because the point of the first gift is to get a second one. Otherwise, donor acquisition costs you …
I’m hearing from many nonprofits who are feeling at sixes and sevens when it comes to planning for the uncertain year ahead. I certainly understand. The pace of change today is fast and furious, and it often feels yesterday’s truth is today’s untruth. What’s a sensible nonprofit to do in response? I want to make…
There’s a lot about fundraising folks take for granted. And not in a good way. Because… much of it is untrue! In fact, if you, your executive director, your board members or anyone else where you work s to these fictions you’ll be in for a lot of pain and suffering. You won’t raise near…
I don’t usually do this, but today I’m incorporating the full text of a blog by Seth Godin. It’s not about philanthropy or fundraising. Or, is it? He says it’s about ‘goodwill,’ or the lack thereof. What it costs you to lose it. I say – you really should read what he says and take…
It’s ay to feel overwhelmed by everything going on. The firehose of “incoming.” It’s constitutionally impossible for us to handle it all. You can try to bear down and get through it. But after a while you’ll find yourself ing a bigger and bigger hole. As the inimitable Seth Godin recently wrote: “Attention doesn’t scale,…
What will you do to spring forth and meet the moment? I’m counting on you – each of you — to use some of the insights you glean in this week’s issue of the Clairity Click-it to be better, do better, and help others do the same. I hope, as you dig through this hand-curated content…
Can the act of philanthropy make people feel better? I say “Yes. Absolutely.” Much has been written about the warm glow that comes from giving. So why not think about fundraising as a caring act, and fundraisers (aka ‘philanthropy facilitators’) as trusted helpers and healers? Reframing fundraising in this way can be your key to: (1) committing to…
Small nonprofits often face a daunting challenge: maximizing impact with limited resources. Without the brand recognition or staff of larger organizations, fundraisers at small nonprofits must wear multiple hats and juggle a variety of priorities. Spending extra time on building donor relationships or ing into donor analytics can feel like a luxury you just don’t…
Legacy gifts don’t fall from the sky. Legacy donors aren’t ivered by storks. You won’t find them hiding behind cabbage leaves. You’ll mostly find them living in your donor database, volunteer roster, alumni ing list, membership roll, client files, service purchasers, and anyplace else folks connect with you and have a positive affiliation. An affiliation…
These are not usual times. Are you considering how world events may impact those who rely on you. Not just beneficiaries, but donors and volunteers too. They need you to do your work, but… maybe not in the usual way. Maybe there’s a better way; one fitting for the times. Here’s what Seth Godin…
How will you and your nonprofit make it through these trying times? Two words: EMPATHY. INNOVATION. These are the two qualities most needed in today’s topsy-turvy world. And they’re by far the best way to connect meaningfully with your constituents. I’d like you to think of them as your newly essential fundraising and communication strategies.…
No matter your politics, this is crisis time for many nonprofits who rely on federal grants and loans (about 30% of all charities). It’s also crisis time for the beneficiaries of many nonprofits, who are scared, stressed, depressed and otherwise at loose ends due to the rapidly changing environment. Many of the resources on which…
What’s in a name? “A rose by any other name would smell as sweet,” said Shakespeare. But, would it? Seth Godin thinks words matter. As do I. “That’s just semantics” Just? The meaning of the word is the reason we used the word. If we don’t agree about the meaning of the word, we haven’t…