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Colleen Dilenschneider

Colleen Dilenschneider

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11.09.2025

The Limits of Net Promoter Score as a Diagnostic Tool for Cultural Entities - Colleen Dilenschneider

Net Promoter Score can help spot potential issues for cultural organizations, but it’s not a metric we use at IMPACTS Experience. Here's why.

Colleen Dilenschneider

25.09.2025

Staff Interactions & Guest Satisfaction: What the Best Museums Do Differently (DATA) - Colleen Dilenschneider

Personal interactions between guests and staff members meaningfully elevate guest experience. Here's what the best museums do differently.

Colleen Dilenschneider

09.10.2025

Five Years Later, the Pandemic Has Still Shifted the Cultural Entities People Prefer to Visit (DATA) - Colleen Dilenschneider

The pandemic's effects on visitor behaviors have proven durable, with new habits and the acceleration of key trends in audience engagement.

Colleen Dilenschneider

23.10.2025

The Allure of the Couch | Know Your Own Bone

People increasingly prefer to stay home on weekends – but that doesn’t mean cultural organizations are unable to reach them.

home›Colleen Dilenschneider

Colleen Dilenschneider

Startups

The Limits of Net Promoter Score as a Diagnostic Tool for Cultural Entities - Colleen Dilenschneider

Staff Interactions & Guest Satisfaction: What the Best Museums Do Differently (DATA) - Colleen Dilenschneider

Five Years Later, the Pandemic Has Still Shifted the Cultural Entities People Prefer to Visit (DATA) - Colleen Dilenschneider

The Allure of the Couch | Know Your Own Bone

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Colleen Dilenschneider