With generative AI changing the face of customer experience everywhere, how can businesses master the art of personalization leveraging AI-powered support?

DigiconAsia

23.12.2024

Dell Technologies’ 2025 predictions for APJ | DigiconAsia

Expect the rise of agentic AI, scalable enterprise AI and sovereign AI initiatives, as emerging technologies fuse with AI and AI becomes an essential skill for everyone.

DigiconAsia

23.12.2024

Do these five Big Tech predictions signal a major human awakening? | DigiconAsia

In India, a survey among knowledge workers has painted a landscape of over-commitments, shifting work priorities, and lack of organizational support

DigiconAsia

21.12.2024

Customer eXperience development in 2025: Six predictions worth watching | DigiconAsia

In a year expected to be fraught with surprises, how will brands tweak their customer experience strategies? Here are some predictions…

DigiconAsia

18.12.2024

What happens when IT projects go uncompleted by year-end? | DigiconAsia

In India, a survey among knowledge workers has painted a landscape of over-commitments, shifting work priorities, and lack of organizational support

DigiconAsia

18.12.2024

Banking on the cloud | DigiconAsia

Navigating the digital headwinds in the banking and financial services sector requires a futureproofing strategy – and a robust cloud infrastructure.

DigiconAsia

18.12.2024

Indonesia fuels GenAI, digitalization in the renewable energy sector | DigiconAsia

Here is a case study of Star Energy Geothermal’s first-mover advantage in leveraging the national growth and digitalization strategy

DigiconAsia

18.12.2024

What data center trends will dominate in 2025? | DigiconAsia

The dizzying speed of AI adoption and power/computing demands will set the pace for five trends, according to one industry player

DigiconAsia

16.12.2024

South Australia aged care provide Kalrya taps into iPaaS for digital transformation | DigiconAsia

Digitalizing with cloud capabilities and integration of siloed data has allowed the organization to boost client care and workforce efficiency levels

DigiconAsia

16.12.2024

Research consultancy curates 10 IT infrastructure trends shaping industries of tomorrow | DigiconAsia

From the low impact of AI PCs to the double-edged promises of quantum computing, here are IT infrastructural shifts worth noting

DigiconAsia

16.12.2024

How the insurance industry can harness AI to become proactive wellness partners | DigiconAsia

Following five AI adoption principles and mindsets, the industry can improve coverage of increasingly complex natural catastrophes and technological/social challenges

DigiconAsia

16.12.2024

Internet connectivity firm rounds up its 2024 traffic trends | DigiconAsia

While it represents only a quarter of all traffic, the firm offers its data insights for readers to assemble answers with

DigiconAsia

16.12.2024

Survey examines key drivers of IT channel partners’ technology-business directions | DigiconAsia

Respondents were polled for their businesses’ plans for next year and beyond, involving generative AI, cybersecurity and other tech products/services

DigiconAsia

16.12.2024

Riding the hyper-connectivity wave requires collaboration, security and trust | DigiconAsia

Here are some predictions and prescriptions for organizations to plan ahead when leveraging AI, technological innovations and strategic partnerships

DigiconAsia

11.12.2024

900 leaders in the region indicate their views about responsible AI use, development | DigiconAsia

Sentiments about AI governance maturity, staff AI skills gaps, managing AI supply chains, were some of the issues explored

DigiconAsia

11.12.2024

What five risks did surveyed financial industry professionals predict for 2025? | DigiconAsia

Spoiler: they mostly involve America and politics.

DigiconAsia

11.12.2024

Graph technology's role in AI applications | DigiconAsia

Knowledge graphs may be one way to demonstrate how ‘old school' human intelligence works to make AI useful for the business and technology world…

DigiconAsia

09.12.2024

How wars, high inflation drove record sales during Black Friday and Cyber Monday | DigiconAsia

At least for one global payment processing platform, the sales and transaction numbers set some year-on-year records

DigiconAsia

06.12.2024

Mesolitica launches localized LLM for accurate translation of SEA languages and dialects | DigiconAsia

The Malaysian startup is laying the groundwork for enhancing the accuracy of machine-translations that LLMs from Western countries cannot deliver

DigiconAsia

05.12.2024

Valiram's omnichannel partnership to offer flexible payment checkout across Malaysia, Singapore | DigiconAsia

Valiram, Atome, omnichannel partnership, omnichannel checkout, customer experience, shopping experience,

DigiconAsia

05.12.2024

When false positives are overloading your IT teams, review your observability practices | DigiconAsia

Here are some strategies for building the right observability culture into your organization’s daily struggles with alert overload

DigiconAsia

05.12.2024

GenAI goes shopping for customers of Central Food Retail group in Thailand | DigiconAsia

The group is piloting a small generative AI-powered digital shopping assistant, readying it for launch in the rest of Thailand, Vietnam

DigiconAsia

04.12.2024

How are online- and physical- retail challenges addressable with technology? | DigiconAsia

Amid multiple possible causes of retail industry challenges, one survey focused on just the tech-linked factors, and here are some sentiments…

DigiconAsia

04.12.2024

From chatbots to smart cars: how VinBigData is leading Vietnam’s AI charge | DigiconAsia

As a major user of AI, VinBigData demonstrates how effective data management is key to its success in AI adoption.

DigiconAsia

04.12.2024

Australia’s tough social media ban sets tongues wagging | DigiconAsia

How will other countries respond after a wait-and-see period? What are the foreseeable enforcement and compliance challenges?

DigiconAsia

03.12.2024

How to tackle the insatiable demands on data centers while ensuring sustainability | DigiconAsia

I-driven data demands challenge sustainable data center operations but solutions like digital twinning can ensure efficiency, safety, and resilience

DigiconAsia

02.12.2024

Gauging 2025’s economic potential from how SMEs in three SEA countries spent on tech | DigiconAsia

Spending-shifts away from legacy pandemic-driven business survival and digitalization measures this year could indicate how regional SMEs may proact in 2025

DigiconAsia

29.11.2024

Leveraging AI to boost responsiveness in supplying humanitarian aid: Mercy Corps | DigiconAsia

Tapping AI for speeding up research, responsiveness and analysis of ground information means the non-governmental organization will save more lives quickly

DigiconAsia

29.11.2024

A quick look at digital payment innovations and developments marking H2 2024 | DigiconAsia

From push provisioning to CBDCs to palm-print biometrics, here is a brief overview of the recent payment technology innovations

DigiconAsia

28.11.2024

What can Hong Kong SAR expect in 2025 under the next Trump era? | DigiconAsia

The SAR has reiterated its commitment to remaining free to global trade and win-win financial sustainability in the next Trump era

DigiconAsia

28.11.2024

What the future of software development looks like | DigiconAsia

At GitHub Universe 2024, developers were treated to a myriad of AI-powered software development tools. Is this what the future of DevOps and AppDev looks like?

DigiconAsia

28.11.2024

Three AI trends to watch out for in 2025 | DigiconAsia

From agent-driven AI to smarter virtual workers to “built-in AI” solutions, the year ahead is predicted to boost ethical, responsible innovation

DigiconAsia

26.11.2024

Have the rules of etiquette changed in today's world of work? | DigiconAsia

Deel's LinkedIn Poll Trends and Insights on the World of Work, capturing the preferences of 57,000 professionals worldwide, offers insights into typical digital behaviors to preferences for managing work, vacations, and career management.

DigiconAsia

26.11.2024

PayPay network extends tourism reach to Japan’s rural attractions | DigiconAsia

While considered just part of business development, the move holds several digitalization learning points worth examining

DigiconAsia

25.11.2024

SiPH Hospital improves cancer diagnosis through cutting-edge AI image analysis | DigiconAsia

By being able to detect higher-risk cases quicker, the hospital can devote more resources to improve medical management outcomes

DigiconAsia

22.11.2024

Elevating banking with Tech, Trust, and the Personal Touch: EastWest Bank (Philippines) | DigiconAsia

The private bank is a case study in embracing customer-obsessive digital innovation while building trust with forward-looking flexibility and inclusion

DigiconAsia

22.11.2024

Do SEA Gen Z consumers drive BNPL demand due to inadequate banking services? | DigiconAsia

One set of BNPL demand-growth estimates for six countries in the region has focused on these two correlation factors

DigiconAsia

22.11.2024

India’s financial industry warms up to CIAM and data science tools for survival | DigiconAsia

Amid global cybersecurity and customer experience trends, banking and financial services in India have been adopting better security and CX tools

DigiconAsia

21.11.2024

For digital bank Cake, modernizing Vietnam’s digital payment landscape is a cakewalk | DigiconAsia

The bank has just announced an innovative cloud-based card management platform that taps into two existing global technology platforms

DigiconAsia

21.11.2024

Predictions: Top 6 strategic priorities for Southeast Asian enterprises in 2025 | DigiconAsia

With rapidly changing market conditions, organizations have broadened their perspectives, shed age-old practices, and embraced novelties to strengthen their market positions in 2024. What about 2025?

home›DigiconAsia›Marketing

DigiconAsia - Marketing

Personalizing AI-driven omnichannel customer experience | DigiconAsia

Dell Technologies’ 2025 predictions for APJ | DigiconAsia

Do these five Big Tech predictions signal a major human awakening? | DigiconAsia

Customer eXperience development in 2025: Six predictions worth watching | DigiconAsia

What happens when IT projects go uncompleted by year-end? | DigiconAsia

Banking on the cloud | DigiconAsia

Indonesia fuels GenAI, digitalization in the renewable energy sector | DigiconAsia

What data center trends will dominate in 2025? | DigiconAsia

South Australia aged care provide Kalrya taps into iPaaS for digital transformation | DigiconAsia

Research consultancy curates 10 IT infrastructure trends shaping industries of tomorrow | DigiconAsia

How the insurance industry can harness AI to become proactive wellness partners | DigiconAsia

Internet connectivity firm rounds up its 2024 traffic trends | DigiconAsia

Survey examines key drivers of IT channel partners’ technology-business directions | DigiconAsia

Riding the hyper-connectivity wave requires collaboration, security and trust | DigiconAsia

900 leaders in the region indicate their views about responsible AI use, development | DigiconAsia

What five risks did surveyed financial industry professionals predict for 2025? | DigiconAsia

Graph technology's role in AI applications | DigiconAsia

How wars, high inflation drove record sales during Black Friday and Cyber Monday | DigiconAsia

Mesolitica launches localized LLM for accurate translation of SEA languages and dialects | DigiconAsia

Valiram's omnichannel partnership to offer flexible payment checkout across Malaysia, Singapore | DigiconAsia

When false positives are overloading your IT teams, review your observability practices | DigiconAsia

GenAI goes shopping for customers of Central Food Retail group in Thailand | DigiconAsia

How are online- and physical- retail challenges addressable with technology? | DigiconAsia

From chatbots to smart cars: how VinBigData is leading Vietnam’s AI charge | DigiconAsia

Australia’s tough social media ban sets tongues wagging | DigiconAsia

How to tackle the insatiable demands on data centers while ensuring sustainability | DigiconAsia

Gauging 2025’s economic potential from how SMEs in three SEA countries spent on tech | DigiconAsia

Leveraging AI to boost responsiveness in supplying humanitarian aid: Mercy Corps | DigiconAsia

A quick look at digital payment innovations and developments marking H2 2024 | DigiconAsia

What can Hong Kong SAR expect in 2025 under the next Trump era? | DigiconAsia

What the future of software development looks like | DigiconAsia

Three AI trends to watch out for in 2025 | DigiconAsia

Have the rules of etiquette changed in today's world of work? | DigiconAsia

PayPay network extends tourism reach to Japan’s rural attractions | DigiconAsia

SiPH Hospital improves cancer diagnosis through cutting-edge AI image analysis | DigiconAsia

Elevating banking with Tech, Trust, and the Personal Touch: EastWest Bank (Philippines) | DigiconAsia

Do SEA Gen Z consumers drive BNPL demand due to inadequate banking services? | DigiconAsia

India’s financial industry warms up to CIAM and data science tools for survival | DigiconAsia

For digital bank Cake, modernizing Vietnam’s digital payment landscape is a cakewalk | DigiconAsia

Predictions: Top 6 strategic priorities for Southeast Asian enterprises in 2025 | DigiconAsia

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