Enhance your AI support with better data quality. Learn key practices to improve accuracy, prevent errors, and deliver a customer-first support experience with AI.

Help Scout

23.11.2024

What's The Best Free Live Chat Software? 8 Top Options

Learn why free live chat software could be a great addition to your support stack, and discover the top 8 options to consider in 2025.

Help Scout

22.11.2024

The Best Shopify Customer Service Apps: 8 Options for 2025

If you have a Shopify store, then picking a Shopify-friendly help desk is a must. Here are eight Shopify customer service apps for providing great support.

Help Scout

15.11.2024

Ticket Handling: Best Practices for Better Support

Six essential ticket handling best practices to streamline support, boost customer satisfaction, and empower your support team.

Help Scout

05.11.2024

Unlocking Insights: How to Analyze Customer Feedback Effectively

Making decisions based on user feedback leads to better products and a stronger business. Here’s how you can conduct effective customer feedback analysis today.

Help Scout

31.10.2024

Help Scout Joins the Shopify Plus Certified App Program

Help Scout has officially joined the Shopify Plus Certified App Program, only deepening our commitment to being the go-to customer support solution for businesses running and growing on Shopify.

Help Scout

23.10.2024

A Practical Approach to AI Transparency

Uncover the critical role of AI transparency in customer service. Learn why it matters and how to implement it for maximum customer trust and compliance.

Help Scout

17.10.2024

AI and the Race for the Light

We're in the midst of the race to fill a market gap created by generative AI.

Help Scout

09.10.2024

How to Create a Predictive Customer Service Strategy (and Why You Should)

Learn how predictive customer service leverages AI, machine learning, and data analytics to anticipate customer needs, improve satisfaction, and boost loyalty.

Help Scout

05.10.2024

Understanding AI Ticket Routing: Benefits and Challenges

Learn all about AI ticket routing, the pros and cons of using it, and some suggestions on how to determine if it’s the right fit for your support team.

Help Scout

04.10.2024

Help Scout Announces Partnership with TD SYNNEX

Help Scout to expand its reach through TD SYNNEX's extensive global reseller network, making it easier for more businesses to discover and adopt Help Scout's powerful customer communication platform.

Help Scout

26.09.2024

Why we redesigned Inbox

Help Scout redesigned its Inbox to improve usability, integrate new AI tools, and address the evolving needs of support teams while maintaining simplicity and flexibility.

Help Scout

26.09.2024

New Look and Feel, Same Help Scout

Introducing Inbox 2 — our new, more focused workspace that helps you delight more customers in less time. Read on to learn what's new with Inbox 2.

Help Scout

26.09.2024

Navigating Change Management: Transitioning to Inbox 2

This blog post provides a structured approach to change management using the ADKAR method, guiding teams through a smooth transition to Help Scout's Inbox 2, focusing on communication, hands-on training, and support to ensure successful adoption.

Help Scout

24.09.2024

Improving CX by Overcoming the Challenges of AI Support

Implementing AI Support is challenging. Here are the main issues your support team will need to overcome and why the ROI is worth the effort.

Help Scout

18.09.2024

Building a Future in Support: The Demand for AI Skills

Explore how the rising demand for AI skills is transforming customer support teams. Learn about AI-powered tools, emerging roles, and how to future-proof your CS career.

Help Scout

10.09.2024

AI Support Metrics: 5 KPIs To Track

Maximize ROI and boost support efficiency with our guide to AI support metrics.

Help Scout

04.09.2024

Boost Your Customer Support Efficiency with AI

Learn how to improve your customer support efficiency and elevate customer experience with the help of AI.

Help Scout

29.08.2024

The 9 Best Social Media Customer Service Software (2024)

Struggling to manage social media customer service? This article explores the benefits of social media customer service tools and offers a breakdown of 9 of the best options on the market.

Help Scout

23.08.2024

Smile, You’re in an AI Photo

We all have an idea of what great service means. Respect, speed, accuracy, helpfulness. But cultural differences can affect the way the service is delivered and how it is received. As AI takes on some support work, will it be culturally competent?

Help Scout

21.08.2024

Ticket Tagging Made Easy: Tips and Best Practices

Learn how to organize and streamline your customer support with effective ticket tagging strategies, and discover common use cases and challenges.

Help Scout

17.08.2024

What’s New in the Inbox: AI drafts, Snooze, Send Later, and More

Learn what's new in Help Scout's Inbox experience.

Help Scout

17.08.2024

Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

Switcher's employees onboarding went from 6 months with Intercom down to just 1 day when they started working with Help Scout. Learn about their customer support transformation when they used the right tool for their team's goals.

Help Scout

15.08.2024

A Guide to Elevating Your Ecommerce Game with WhatsApp

Ready to transform your ecommerce strategy? Learn how WhatsApp can help you connect with customers, drive sales, and create lasting relationships.

Help Scout

10.08.2024

What Is Customer Service? Help Scouts Weigh In

Help Scout’s team weighs in on what customer service really means. Explore how effective support drives product success, empowers customers, and showcases company values.

Help Scout

07.08.2024

Creating Champions: A Guide to Effective Customer Advocacy

Learn how to turn customers into loyal advocates with effective strategies for building lasting relationships, enhancing customer experiences, and fostering organic growth.

Help Scout

30.07.2024

From Peer to Peer: A Guide to the C2C Ecommerce Model

If you're new to the C2C ecommerce model, you're in the right place. This guide will break down the basics of C2C ecommerce, provide some examples of C2C companies, and explain how it differs from other ecommerce models.

Help Scout

24.07.2024

Why Great Customer Service Isn’t Just Important, It's a Necessity

Learn five compelling reasons great customer service is important and why it’s something your business can’t do without.

Help Scout

18.07.2024

Do You Actually Need a Local Environment?

Testing code isn't just for developers! Designers, product managers, QA specialists, and support team members all benefit from the ability to test. Learn how one engineer used a "Learn Something Day" to make testing more accessible to the broader Help Scout team.

Help Scout

16.07.2024

How To Create an Outstanding Ecommerce Knowledge Base

If you sell online, you need an ecommerce knowledge base. Learn what they are, how to build one, and see some examples to get inspired.

Help Scout

12.07.2024

Customer Engagement Platforms: An Overview

What are customer engagement platforms? Learn what they are, how they differ from CRMs, key features of CEPs, and how to choose the best for your business.

Help Scout

09.07.2024

Support Team Mailbag: Managing the Queue

Ever wonder how different support teams manage their queues and structure their inboxes? Learn about Help Scout's approach in this edition of the Support Team Mailbag.

Help Scout

02.07.2024

Improve Experience with Customer Service Automation

Customer service automation is a great way to scale customer support. When paired with human-driven support, automation makes teams more efficient and gives customers a better experience.

Help Scout

28.06.2024

HSL: An Intuitive Way to Represent Color in CSS

When writing CSS, the most common formats we use for expressing a color are either a hex code or an RGB value. But are they the best way? Learn to see color as an artist with HSL.

Help Scout

26.06.2024

How To Use Generative AI in Customer Support

Discover how you can integrate generative AI into your customer support strategy for improved operational efficiency and an elevated customer and agent experience.

Help Scout

21.06.2024

The 11 Best Help Desk Ticketing Systems for 2024

Discover the top 11 help desk ticketing systems for 2024. Find the perfect solution to streamline your workflow, enhance collaboration, and boost customer satisfaction.

Help Scout

20.06.2024

Chatbots vs. Conversational AI: Understanding the Difference

Chatbots and conversational AI are terms that are sometimes used interchangeably, but they aren't the same thing. Learn the difference and find the right solution for you.

home›Help Scout›Marketing

Help Scout - Marketing

How AI Can Help You Deliver Multilingual Support

Groundhog Day in the Queue

The 10 Best 100% Free Help Desk Ticketing Systems for 2025

Data Quality: Why It’s Key To AI Support

What's The Best Free Live Chat Software? 8 Top Options

The Best Shopify Customer Service Apps: 8 Options for 2025

Ticket Handling: Best Practices for Better Support

Unlocking Insights: How to Analyze Customer Feedback Effectively

Help Scout Joins the Shopify Plus Certified App Program

A Practical Approach to AI Transparency

AI and the Race for the Light

How to Create a Predictive Customer Service Strategy (and Why You Should)

Understanding AI Ticket Routing: Benefits and Challenges

Help Scout Announces Partnership with TD SYNNEX

Why we redesigned Inbox

New Look and Feel, Same Help Scout

Navigating Change Management: Transitioning to Inbox 2

Improving CX by Overcoming the Challenges of AI Support

Building a Future in Support: The Demand for AI Skills

AI Support Metrics: 5 KPIs To Track

Boost Your Customer Support Efficiency with AI

The 9 Best Social Media Customer Service Software (2024)

Smile, You’re in an AI Photo

Ticket Tagging Made Easy: Tips and Best Practices

What’s New in the Inbox: AI drafts, Snooze, Send Later, and More

Switcher Took Onboarding from 6 Months with Intercom to 1 Day with Help Scout

A Guide to Elevating Your Ecommerce Game with WhatsApp

What Is Customer Service? Help Scouts Weigh In

Creating Champions: A Guide to Effective Customer Advocacy

From Peer to Peer: A Guide to the C2C Ecommerce Model

Why Great Customer Service Isn’t Just Important, It's a Necessity

Do You Actually Need a Local Environment?

How To Create an Outstanding Ecommerce Knowledge Base

Customer Engagement Platforms: An Overview

Support Team Mailbag: Managing the Queue

Improve Experience with Customer Service Automation

HSL: An Intuitive Way to Represent Color in CSS

How To Use Generative AI in Customer Support

The 11 Best Help Desk Ticketing Systems for 2024

Chatbots vs. Conversational AI: Understanding the Difference

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