Get the rundown of what it's like to attend a Help Scout retreat for the first time as well as get a few tips so that you can make the most of your next company event.

Help Scout

17.06.2025

Noticing the Small Wins

Working in support doesn't come with a ton of big win moments. It's one customer at a time, but that doesn't mean there are moments to notice and appreciate. Here are some to get you started.

Help Scout

21.06.2025

Listen First, Design Later

Design better by listening first. Learn how Help Scout product designers use support conversations to build empathy, improve products, and stay close to customers.

Help Scout

27.06.2025

4 Buckets for the Future of Support

Maybe AI can do every part of your job (probably not)...but which parts of your job *should* it handle? Mat suggests a 4 bucket system to help figure it out.

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Help Scout

Marketing

Building Connections at Help Scout’s Rome Retreat

Noticing the Small Wins

Listen First, Design Later

4 Buckets for the Future of Support

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