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Travel Advocates from Across the Country Honor Congressional Champions Driving Historic Change
Nearly 400 U.S. Travel Association members and industry advocates from all 50 states and two territories are in Washington, D.C., this week for the travel industry’s premier legislative fly-in event to meet with Members of Congress and advocate for urgent policy changes to modernize the American travel system.
Inventory Isn’t Just a Back-of-House Problem — It’s an Industry Opportunity | By Corey McCarthy
Hotel operators know how to manage tight margins. We optimize labor. We track guest satisfaction. We adopt systems that help us stay agile across brands, properties, and markets. But there’s one area most hotels still manage like it’s 1995 — and it's quietly costing the industry millions.
The Ultimate Guide to a Future-Ready, Cloud-based Hotel Sales Solution Stack | By Mike Pavicich
As we dive into the busy year ahead, it's a great time to revisit your hotel’s group sales solution stack and verify that it has everything necessary to elevate your event and meeting revenue possibilities.
Case Study: Transform Your Direct Bookings with CHC’s Booking System + Frontdesk PMS
In today’s competitive hospitality industry, visibility and seamless booking experiences are key to driving direct reservations. CHC’s advanced booking system + Frontdesk PMS, is transforming how hotels present their rooms and amenities to potential guests—boosting direct bookings while minimizing reliance on third-party admins and intermediaries.
Centara's Newest Maldives Oasis Introduces Sanctuary Of Indulgence And Serenity
Centara Hotels & Resorts, Thailand's leading hotel operator, officially opened the doors to Centara Grand Lagoon Maldives on 1st April 2025, welcoming guests to a secluded haven where gracious Thai hospitality meets Maldivian allure. Nestled within The Atollia by Centara Hotels & Resorts, this sophisticated retreat marks Centara's fourth distinctive property in the Maldives. The resort introduces 142 elegantly designed beachfront and overwater villas and residences ranging from 78 to 290 square metres. With direct access to a private stretch of beach or a serene slice of the ocean, guests can enjoy as much connection or seclusion as they desire. Each accommodation is crafted to complement the island's natural charm, featuring a private pool, Jacuzzi, or both, with select villas offering connecting options for families and groups. The Grand Two Bedroom Beach Pool Villa, Three-Bedroom Sunset Beach Pool Residence, Grand Two Bedroom Overwater Pool Villa, and Three-Bedroom Sunset Overwater Pool Residence, provide the ultimate in spacious living, including indoor and outdoor lounging and dining areas, and even a fully equipped kitchenette, from which the resort's chefs will happily serve in-villa tipples and culinary experiences for private romantic or family dining, or group entertaining.
Veriu Group’s Punthill Epping set to open in 2026
Veriu Group and Riverlee have partnered to bring 100 Punthill serviced apartments to the growing community at New Epping in Melbourne's north, with the property set to open in mid-2026 as part of a strong first quarter of 2025 for the Veriu Group in the city's expanding northern corridor. The announcement was made today by Director of Operations, Kyle Kaya, at the site of the future Punthill Epping where he was joined by developer Riverlee's David Lee for a ground-breaking ceremony to commemorate the start of construction.
Introducing BEING Thailand 2025: An Event for Connection and Collaboration in Wellness
Thailand’s vibrant wellness industry will take centre-stage this May in Phuket with BEING Thailand 2025, a new B2B event designed to unite professionals across the wellness, hospitality, and tourism sectors. The inaugural gathering, expected to draw 400 industry leaders, aims to drive key conversations and innovation, bringing together a traditionally fragmented sector for an exchange of ideas and strategies.
Doug Kennedy’s Next Staff Training Webcast: Capturing More Catering and Event Sales Revenue
Register your team and participate live, or view the recording, of Doug Kennedy’s next 40-minute training webcast scheduled for Friday, April 25th, starting at Noon EST. REGISTER HERE While this webcast will be of interest to all hotel salespeople, it is a “can’t miss” for those who sell catering events and weddings.
How Can Automation and AI Applications Help With Labor Shortages in Hotels? | By Bendegul Okumus
The hospitality industry faces a critical labor shortage that affects operations, service quality, and overall customer satisfaction. This growing challenge arises from a complex combination of economic, demographic, and social changes. Addressing this urgent issue is essential for stimulating the sector and ensuring the high standards of service that characterize the hospitality experience.
Business Meets Pleasure: The New Travel Reality | By Duane Overgaard
In a luxury suite overlooking Hong Kong’s vibrant skyline, a senior banking executive concludes her quarterly board meeting on Thursday afternoon. By Friday morning, she’s exploring local markets with her partner, who flew in specifically for the weekend. Once an exception, this scenario now represents a powerful trend reshaping the travel industry.
IDeaS and Medialog Announce Technology Integration Partnership
PARIS—IDeaS, a SAS company and the world’s leading provider of hospitality revenue management software and services, has announced a technology integration partnership with Medialog PMS, a hybrid next-generation personalizable property management solution that allows users to focus on a more streamlined guest experience.
Mews surpasses 12,500 customers as global growth accelerates
Mews, the leading hospitality technology platform, now serves over 12,500 customers worldwide, increasing its customer base by 85% over the last year and cementing its position as a leader in the industry’s digital transformation. As more hoteliers abandon outdated legacy systems, Mews is redefining what's possible with cloud-native, AI-enabled automated solutions that maximize efficiency and elevate guest experiences.
The Destination by Hyatt brand debuts in Canada with Hotel X Toronto
Hyatt Hotels Corporation (NYSE: H) and Princes Gates Hotel Limited Partnership are proud to announce Hotel X Toronto will join the Destination by Hyatt brand, marking the brand's entrance into Canada. This milestone entrance into Hyatt's Classics portfolio marks an exciting evolution for the hotel, further strengthening its identity as Toronto's premier urban resort. In the last 10 years, Hyatt has quintupled its brand presence in Canada, demonstrating its commitment to the region.
Practice Hospitality Partners with Stayntouch to Elevate Lifestyle Hotels with Best-in-Class PMS
Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, has been named a preferred PMS provider for Practice Hospitality, a dynamic hotel management company specializing in lifestyle hotels with intentionally crafted guest experiences. Practice Hospitality has expanded its partnership with Stayntouch to leverage their Best-in-Class PMS at The Compton in Bentonville, Ark., and the Americana Motor Hotel in Flagstaff, Ariz., with plans to roll out across additional properties.
Hotel Personalization in 2025: 4 Trends That Will Drive Revenue and Guest Loyalty | By Paul Rantilla
By now, hoteliers aren’t just talking about personalization—they’re actively rolling out new strategies to make it happen. In 2025, personalization is the baseline. Guests expect experiences tailored to them—and the hotels that deliver are already seeing the payoff.
Food for thought: is hotel website SEO dead? | By Max Starkov
There have been a lot of headlines that traditional Search Engine Optimization (SEO) is dead due to the rise of AI Search via the generative AI platforms. Some experts herald the end of Google's monopoly on search and claim that traditional SEO practices are obsolete. Others believe that SEO based on best practices is required not only for increased revenues from the direct online channel, but to ensure good positioning of the hotel website in AI search results as well.
Hotel Booking Engine vs. Reservations System: What’s the Difference? | By Jordan M Hollander
In the modern hospitality tech stack, hotel booking engines and reservations systems are often bundled together—but functionally, they serve different roles, interface with different users, and offer different strategic value. For hoteliers evaluating solutions or optimizing operations, understanding these differences isn’t just academic—it impacts how you drive direct revenue, integrate your systems, and manage your guest journey end to end.
Radisson Hotel Group introduces the Radisson brand to Armenia with the opening of Radisson Hotel & Spa Gyumri
Radisson Hotel Group proudly expands its presence in Armenia with the opening of Radisson Hotel & Spa Gyumri, marking the debut of the Radisson brand in the country. Located in Gyumri, Armenia's second-largest city and a renowned cultural hub, the hotel brings Radisson's signature Scandinavian-inspired hospitality to the heart of this historic destination.
Aethos takes over Nobu Hotel London Shoreditch
Aethos, Europe's fastest-growing hospitality brand and members' club, is set to make a bold entrance into London this summer. The highly anticipated acquisition of the Nobu Hotel London Shoreditch building by Limestone AG marks a new chapter for Aethos, bringing its signature blend of vibrant culinary concepts, well-being, and community-driven hospitality to one of the capital's most dynamic neighbourhoods.
BWH Hotels brings international hospitality to Quetta Pakistan
BWH Hotels, the leading global hospitality network comprising WorldHotels, Best Western Hotels & Resorts, and SureStay Hotels, has expanded its presence in Pakistan with the launch of a brand new hotel in Quetta, the capital and largest city in the province of Balochistan.
Hyatt Centric expands global footprint with new openings
The Hyatt Centric brand saw growth in 2024 with openings in destinations such as Cairo, Shanghai, San José, and Santo Domingo. Building on this success, the brand plans to add over 35 new hotels by 2028, expanding its portfolio by 50 per cent and reaching over 100 hotels globally by 2029. This expansion is expected to include significant growth in Asia-Pacific, with a 75 per cent increase in the region’s footprint, alongside new openings across the Americas, Europe, and the Middle East.
Mandai Rainforest Resort by Banyan Tree marks Banyan Group’s 100th resort and homecoming debut in Singapore
Opening April 2, 2025, Mandai Rainforest Resort by Banyan Tree offers a nature-inspired stay where every element, from the architecture to the interiors, is designed to harmonise with the environment. Located just a short drive from the city centre and nestled within the Mandai Wildlife Reserve (Singapore's integrated wildlife and nature destination), the 4.6-hectare resort provides direct access to renowned zoological parks such as Singapore Zoo, Night Safari, River Wonders, Bird Paradise and the upcoming Rainforest Wild.
Dimension Hospitality Adds Homewood Suites by Hilton Mobile Airport-University to Management Portfolio
Dimension Hospitality grows its geography and expands its portfolio by welcoming the Homewood Suites by Hilton Mobile Airport-University and continues its long history with the Homewood Suites Brand.
Crave Interactive and UrVenue Redefine Luxury with In-Room Booking for Poolside Experiences
Crave Interactive, a global leader in digital guest-engagement solutions, and UrVenue, the pioneering resort commerce platform, have joined forces to modernize how luxury hospitality experiences are booked at ARIA Resort & Casino and Vdara Hotel & Spa in Las Vegas. This collaboration brings Crave’s in-room tablet technology together with UrVenue’s industry-leading booking engine, enabling guests to reserve and manage cabanas and daybeds directly from their suite—no phone calls, no hassle.
RateTiger Welcomes Mr. Manik Budhraja as Global Director of Sales & Account Management
RateTiger is delighted to welcome Mr. Manik Budhraja as the Global Director of Sales & Account Management. With almost two decades of experience in the hospitality technology sector, Manik brings a wealth of expertise in strategic alliances, customer success, and revenue growth, reinforcing confidence in his leadership.
Holiday Inn Express Pell City and Jacobs Real Estate Advisors Celebrates Grand Reopening After Full Scale Renovation
March 24th, 2025 marked a significant milestone for the Holiday Inn Express in Pell City as it celebrated its grand reopening after a full-scale renovation. The hotel, now refreshed and modernized, welcomed the community and guests to experience its new look, showcasing its commitment to quality hospitality.
The rise of analog travel & the age of disconnection
In a world dominated by screens, instant notifications, and algorithms, a growing number of consumers are seeking out more analog experiences, and that includes travel. While this development isn’t about rejecting technology altogether, there is a movement towards intentionally creating spaces where presence, sensory engagement, and authentic experiences take priority.
The Beck Group Receives NEWH’s Inaugural SOHE Award
NEWH, Inc. (Network of Executive Women in Hospitality), the premier association committed to scholarships, advancing education, mentorship, and networking in the hospitality industry, announced The Beck Group as the winner of the inaugural Structures of Hospitality Excellence (SOHE) Award during ALIS DESIGN+ in Los Angeles on January 31, 2025.
Oshakati Country Lodge in Namibia upgrades to Hotelogix cloud for operations modernization
Singapore, DD/MM/2025: Hotelogix, a globally leading cloud-based hospitality technology provider, announced that Oshakati Country Lodge and Burning Shore Hotel in Namibia has upgraded to its Hotel Property Management System (Hotel PMS). In addition, the Burning Shore Hotel, its sister property, has also migrated to Hotelogix. By moving away from an earlier on-premises solution, which is a well-established name in the industry, both properties aim to modernize their operations using Hotelogix's enterprise-grade solution.
Digital Emotional Intelligence – a Critical Skill for Future Leaders | By Bertrand Audrin
What does emotional intelligence (EI) mean in today’s highly digitalized landscape? With such a large chunk of our interactions mediated by technology, we need a new understanding of EI to make sense of today’s emotional nuances in the virtual world. The future of intelligent, human-centric leadership depends upon it.
Maestro PMS President Warren Dehan Announces Transition to Advisory Role
Maestro PMS announces that Warren Dehan will step down as President and transition to an advisory role effective immediately. While stepping back from daily operations, Dehan will continue to provide strategic product guidance and industry expertise, ensuring Maestro’s ongoing success.