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IHG adds to Essentials offering in Germany with Holiday Inn Ratingen
IHG Hotels & Resorts (IHG), one of the world's leading hotel companies, continues its growth in Germany with the signing of Holiday Inn Ratingen, in the wider Düsseldorf area, in partnership with multi hotel operator tristar GmbH. After a full renovation, expected to open in the second half of 2025, the hotel will further expand IHG's presence in secondary markets across Germany by offering Holiday Inn's warm welcome and consistent experiences in a new location. The hotel represents a conversion from an existing hotel showcasing the conversion-ability of Holiday Inn and its adaptability to changing market environments.
Amadeus Strengthens Commitment to AI Innovation in Hospitality with hivr.ai
Amadeus, a leading global travel technology company, has announced a minority investment in hivr.ai through its strategic funding program Amadeus Ventures. hivr.ai, an innovative scale – up started in 2019, consolidates and automates meeting and group sales across the fragmented distribution landscape, including hotel websites, email, phone, and third-party venue finders. The technology enables hotels to streamline processes, shorten sales cycles, and significantly increase revenue from meetings and groups.
Top 10 Trends Shaping Digital Marketing in 2025 | By Chris Egan
Digital marketing continues to evolve rapidly, driven by the rapid advancement of artificial intelligence (AI) tools. Changes in consumer behavior and a focus on personalization and the data driving it will impact digital marketers more profoundly in 2025. Partnering with experts who can help hoteliers navigate this evolution will ensure a smooth transition and, in turn, enhance the customer experience. Here are 10 digital marketing trends we believe will have the most significant impact on our industry.
How a Strategic Integrated Campaign Elevated Visibility & Conversions for an Event Venue
An event venue connected to a hotel in New York City struggled to capture market share. Despite having a premium location and offerings, the venue was being overlooked by potential clients. The standalone website, which served as the primary digital presence for this venue, was seeing minimal traffic and conversions.
Top Alabama Golf Resort Kiva Dunes Chooses 13 Modern Software Solutions From Agilysys, Replaces Property Management and Point-of-Sale Software Solutions
ALPHARETTA, Ga. – Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of hospitality software solutions and services, today announced that Kiva Dunes, a highly acclaimed U.S. golf and coastal resort that also manages memberships and residences, has implemented 13 software solutions from Agilysys.
Hyatt Announces Plans to Add Hotels in New Markets in Europe, Africa, and The Middle East
Hyatt Hotels Corporation (NYSE: H) today announced that Hyatt’s current pipeline across Europe, Africa, and the Middle East (EAME) is set to expand its brand presence in 13 new markets where there are no Hyatt hotels currently between 2025 and 2028.
Hyatt Announces Brand Debut In Kenya With The Official Opening Of Hyatt Regency Nairobi Westlands
Conveniently located for both business and leisure travelers, the 219-room property is a prime spot for business and events in Nairobi Westlands, while offering guests a hub to renowned safari adventures and key attractions in Kenya.
Ennismore to open over 20 hotels and over 35 F&B destinations in 2025
Ennismore, the fastest-growing lifestyle and leisure hospitality company, is delighted to share its key 2025 openings across its eco-system of hotels and F&B destinations. Breaking the mould and setting a new benchmark for lifestyle and leisure experiences, this year’s openings mark significant milestones in the group’s global growth.
The Power of Networking to Drive Innovation
From seamless tech-driven customer experiences to eco-friendly amenities, innovative practices can help hotels to streamline their operations and attract more customers. But to help hospitality and tourism enterprises to leverage innovation to gain competitive advantages, we must first understand how they innovate and the conditions under which such innovation occurs. Rising to this challenge, Prof Mimi Li, Ms Wenqing Xu and Ms Weiwei Liu of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University, working with a co-author, offer a fresh perspective on design-driven approaches to innovation in the hospitality sector and reveal the power of social networks to drive innovation in boutique hotels.
Multi-Channel Marketing for Hoteliers: The Ultimate Guide | By Patrick Landman
Ever wondered how your hotel can rise above the noise in today’s hyper-competitive, digital-first world? It’s all about showing up where your guests are—whether they’re scrolling through your website, or on TikTok and Instagram for travel inspiration or planning trips. Multichannel marketing isn’t just a buzzword; it’s your secret weapon to capture attention, connect with diverse audiences, and turn lookers into bookers.
Hotel & Tourism Leaders Unite With Call to Action: Support Los Angeles Businesses & Workers Amid Impact of Wildfires: “Stay With LA!”
As the greater Los Angeles community confronts the devastation caused by the recent wildfires, the city’s hospitality and tourism leaders have united to urge tourists, travelers and trade shows to keep Los Angeles in their plans.
Top 10 Reasons to Replace Your POS System in 2025 | By Rohith Kori
The hospitality industry is experiencing a fundamental change in how guests interact with restaurants and hotels. Traditionally, Point of Sale (POS) meant a fixed terminal with an employee taking orders from guests across a counter. Today's reality is radically different, with guests expecting to order and pay however they prefer, whether through their phones, at self-service kiosks, via apps, or through traditional staff interactions. As consumer expectations evolve, traditional POS systems are struggling to keep pace. Below are the top 10 reasons to consider replacing your POS system in 2025, along with actionable insights to help hospitality leaders prepare for the future.
AAHOA Breaks $1 Million Fundraising Milestone for Political Action Committee in One Single Year
AAHOA (Asian American Hotel Owners Association) proudly announces a historic milestone: the AAHOA Political Action Committee (PAC) raised a record-breaking $1 million for the rst time ever in one single year in 2024, putting the AAHOA PAC at a total of $1.5 million for the 2023-2024 PAC Cycle. This achievement underscores the commitment of AAHOA Members in strengthening the organization's advocacy efforts and ensuring the voices of hotel owners are heard at all levels of government.
Six Senses properties certified by Control Union, a GSTC-Accredited Certification Body
Six Senses has received the highest level of certification by Control Union – a certification body accredited by the Global Sustainable Tourism Council. Six Senses properties* underwent an extensive audit by Control Union to verify their efforts in sustainability planning, reducing negative environmental impacts, enhancing cultural heritage, and maximizing social and economic benefits for surrounding communities.
Radisson Collection brings exceptional hospitality to Sri Lanka’s pure shores
Radisson Collection Resort, Galle becomes Radisson Hotel Group's fourth hotel in Sri Lanka and its second in Galle, which is nestled on the country's stunning south coast. It also marks this luxury lifestyle brand's inaugural hotel in the South East Asia & Pacific (SEAP) region.
Post-election clarity and ADR increases likely to sustain hotel performance through 2025 amid modest demand growth
The US lodging sector is expected to experience muted growth in 2025, driven by moderate increase in average daily room rates and stable occupancy levels, resulting in an annual increase in revenue per available room of 1.5%. Despite stagnant supply levels over the past few quarters, new construction projects are expected to be spurred in 2025 by a combination of factors, including increasing optimism about a soft landing, easing monetary policies, and other capital markets tailwinds. However, overall impacts from the macroeconomic environment are expected to continue to suppress demand and occupancy growth in 2025.
Meyer Jabara Hotels Makes Multimillion Dollar Investment in its Legacy Owned Admiral Fell Inn on Baltimore Harbor
A Meyer Jabara Hotel’s long-term owned asset, the Admiral Fell Inn, is undergoing a multimillion dollar transformation. Opening in Spring 2025 and rebranded as The William Fell, Tapestry Collection by Hilton, the historic waterfront hotel sits right on Fells Point Square and boasts waterfront views of Baltimore's Harbor, making it the best location in the city. Repositioning of this legacy asset is expected to make The William Fell the quintessential market-leading powerhouse in Fells Point. This is MJH’s third owned asset in Baltimore, its fifth managed property in Maryland, and the first Tapestry Collection conversion in its portfolio. A grand opening is planned for April 2025.
Meetingmax Partners with aRes Travel to Streamline Post-Cutoff Hotel Bookings
Meetingmax, the leading provider of event room block management software, has announced a strategic partnership with aRes Travel to address the growing challenges of post-cutoff hotel bookings. This collaboration offers event managers an innovative solution to ensure no attendee is left without accommodations, even after the contracted room blocks close.
International tourism recovers pre-pandemic levels in 2024
With 1.4 billion international tourist arrivals recorded globally, 2024 marked the recovery of international tourism from the worst crisis in the sector’s history. A majority of destinations welcomed more international tourists in 2024 than they did before the pandemic, while visitor spending also continued to grow strongly.
Samsung’s 2025 Hotel TV Lineup Brings Award-Winning The Frame and Google Cast to Hospitality, Redefining Luxury and Innovation
Samsung Electronics, a global leader in display technology, today announced it will showcase its highly anticipated 2025 hotel TV lineup at Integrated Systems Europe (ISE) 2025 in Barcelona. The new lineup combines sophisticated designs, cutting-edge in-room entertainment features and a unified platform, reinforcing Samsung’s commitment to redefining the premium hotel experience.
The Kimpton Santo Hotel launches all-in-one digital experience with IRIS’s mobile ordering and concierge app
The Kimpton Santo Hotel, the recently opened luxury hotel in downtown San Antonio, Texas, has partnered with the global mobile ordering experts at IRIS to provide guests and staff with an innovative digital ordering platform that enhances efficiencies and guest experience.
Guests Have Far Fewer Staff Interactions, Therefore Each One is That Much More Important! | By Doug Kennedy
As technology has crept into the cycle of guest service, today’s guests have far fewer conversations with hotel staff. In the past, the hotel staff had a multitude of opportunities to wow guests with personalized, memorable, hospitality encounters. Let’s take a trip down memory lane.
WEF: How business travel is reinventing carbon pricing by embedding economic theory
In an era where we need our sustainability efforts to make a real, tangible impact, carbon pricing is overdue for an overhaul. Organizations can integrate carbon pricing into their business strategy to make economic growth compatible with climate action.
Cayuga Hospitality Consultants Conference: Growing Relationship Between Cannabis and Hospitality
During our Annual Cayuga Hospitality Consultants Conference in November 2024, Tyler Jacobson of 4B Marketing and Hybrid Marketing Co. presented cannabis usage trends from a recent survey and discussed their connection to the travel industry.
Analysis: 2025 California wildfire impact on hotel performance
The devastating wildfires in Los Angeles appear to have had limited impacted on hotel performance as of the week ending 11 January 2025. Market demand surged Tuesday through Thursday (7-9 January), which were peak evacuation days, but dissipated over the weekend (Friday & Saturday).
Digital Transformation in Hospitality: Benefits and Hidden Risks of Third-Party Tags | By Rui Ribeiro
When it comes to pandemic-induced disruption, not many sectors were hit harder than the hospitality industry. Dubbed the Great Resignation, the World Travel and Tourism Council (WTTC) reports that hospitality businesses experienced a workforce drop of more than 18 percent or 62 million jobs worldwide. In the US, Statista reports that hotels lost more than $46 billion, while 4.8 million hospitality and leisure jobs were lost.
Radisson Blu Hotel, Bengaluru Outer Ring Road reaches milestone in green building excellence as the first LEED NET ZERO CARBON certified hotel in Radisson Hotel Group’s global portfolio
Radisson Blu Hotel, Bengaluru Outer Ring Road is the first hotel in Radisson Hotel Group’s global portfolio to be awarded the prestigious LEED Net Zero Carbon Certificate by the US Green Building Council.
IHG Hotels & Resorts and Meituan Hotel dive into unanticipated journeys for the New Year
Shanghai—IHG Hotels & Resorts and Meituan Hotel have recently hosted a New Year’s Eve dialogue event themed “Unanticipated Journeys” at InterContinental Xiangyang. Xu Zhiyuan, writer and founder of OWSPACE, was invited to share his insights, inspiring young people to discover the new meaning and beauty of travel. The event addressed the growing demand among today’s young consumers for in-depth travel and emotional experiences. Representing InterContinental Hotels & Resorts’ “To Bring the World Together through Travel” vision, a luxury and lifestyle brand of IHG, this dialogue offered guests a fresh perspective on the world through the lens of unanticipated journeys.
Hampton by Hilton Celebrates Sweet 16 as No. 1 Hotel Franchise in Entrepreneur Magazine’s Annual Franchise 500®
Hilton (NYSE: HLT) announced today that Hampton by Hilton retained the No. 1 spot in the Lodging category of Entrepreneur Magazine’s Franchise 500® for the 16th consecutive year. This record-extending achievement reinforces the global powerhouse brand’s status as the most recognized and trusted hotel franchise in the industry.
Exquisitely Experiential Meetings and Events at the Fairmont Rio de Janeiro Copacabana | By Adam Mogelonsky and Larry Mogelonsky
Meetings and events are in the midst of a renaissance heading into 2025, with numerous contributing factors as to why. Top of the list for the corporate and group segments is the need to bring people together in a world that has embraced hybrid or fully remote working arrangements.
Switzerland Tourism Decline: Causes, Future Outlook and Strategic Solutions | By Ronald Sone
The International Tourism in Switzerland Conference, hosted by EHL Hospitality Business School on November 22, 2024, addressed the significant decline in Switzerland's ranking as a tourist destination—from 5th in 1950 to 28th in 2022. The conference aimed to understand the reasons behind this change, explore future evolutions and develop strategies to influence this trend. Various tourism stakeholders, including policymakers, industry experts and academics, gathered to discuss the current state of international tourism in Switzerland. The discussions covered a wide range of topics, from tourism policies and digital transformation to the impact of COVID-19 on cities and sustainability initiatives.