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Dusit International champions local culinary excellence with sponsorship of The Maverick Academy on Netflix
Dusit International, one of Thailand’s leading hotel and property development companies, is delighted to announce its role as a key sponsor of The Maverick Academy, a groundbreaking culinary competition series hosted by the renowned chef Alvin Leung – aka The Demon Chef – which is available to watch on Netflix now.
Mohari Hospitality Acquires Venice's Iconic Bauer Hotel
Mohari Hospitality ("Mohari") today announced the acquisition of the Bauer Hotel in Venice, Italy. The acquisition of this iconic property is a significant addition to Mohari's growing European portfolio, underscoring its commitment to building a collection of luxury properties with irreplaceable heritage and unique cultural resonance.
Marriott Signs Agreement To Bring Second Edition Hotel To Shanghai
Marriott International Inc. recently announced that it has signed an agreement with New Development Group to bring the second EDITION Hotels to Shanghai, set to open in 2026. Striking the perfect balance between taste-making design, excellent service, and an authentic connection to the locale, The Shanghai EDITION, Changfeng Park, aims to redefine the concept of luxury in the vibrant Putuo District.
How to Improve Personalized AI-Driven Hotel Marketing | By Are Morch
The hospitality industry is undergoing a remarkable transformation, fueled by the integration of AI technology with the human touch to redefine guest experiences. AI assistant chatbots like Velma from Quicktext lead this change, which delivers hyper-personalized interactions. To start, consider a pilot project with an AI assistant chatbot to unlock AI's potential while ensuring a smooth transition.
Lighthouse Announces $370 Million Series C Investment Led by KKR to Accelerate Platform Innovation and Growth
LONDON, U.K. - Lighthouse, the leading commercial intelligence platform for the travel & hospitality industry, today announced an approximately $370 million growth investment led by global investment firm, KKR. This investment accelerates Lighthouse's mission to reimagine commercial strategy for the $15 billion travel & hospitality technology market. Proceeds from the investment will be used to drive continued product innovation across Lighthouse's platform, strategic acquisitions, and global expansion efforts.
IDeaS Unveils the 2025 Predictions Shaping Hospitality
MINNEAPOLIS—Nov. 21, 2024 — IDeaS, a SAS company, the world’s leading provider of hotel revenue management software and services, has released its annual trends report, 5 Predictions That Will Shape Hospitality in 2025. To help hospitality companies navigate the new year and beyond, IDeaS collected insight from some of the top minds in the industry, including hoteliers, management companies, and technology partners to identify the major trends hospitality organizations are likely to see, as well as how to implement new strategies and technologies to succeed.
Accor and Handiwork join forces to promote the training and professional development of disabled people in the hotel industry
On the occasion of the 28th European Week for the Employment of People with Disabilities (SEEPH), Accor, a global leader in hospitality, announces a partnership with Handiwork, an ESUS (French government-approved social enterprise) that provides training and support to disabled people in the workplace. This innovative partnership will lead to the roll-out of the HANDIWORK DÉCOUVERTE (Discovering Handiwork) program in a number of Accor hotels across France, ranging from economy to luxury, providing people from the sheltered sector with introductory training in the hospitality industry.
Ginori 1735 and St. Regis Hotels & Resorts Announce Luxury Hospitality Partnership on a Worldwide Scale with the Debut of the Innovative Café Ginori Concept
St. Regis Hotels & Resorts and iconic porcelain brand Ginori 1735 are excited to announce a worldwide partnership, infusing the best addresses around the world with Italian allegria (joy), bringing creative plating and playfulness to the culinary experience. The first Café Ginori created as part of this partnership officially opens on November 26 at The St. Regis in Florence, birthplace of the Ginori 1735 brand. This groundbreaking collaboration unveils a bold, unexpected dining experience that celebrates the joy of luxury hospitality and artistic expression in every detail. Following the Florence debut, Café Ginori will open at The St. Regis Saadiyat Island Resort, Abu Dhabi at the beginning of 2025 with more global locations to follow.
Hotel Spa Reservations Sales and Hospitality Training Tips | By Doug Kennedy
It has been interesting these last few years to see an increasing number of upscale hotel and resort spa managers reaching out for the same types of sales and hospitality excellence training that my company and others have offered for years for hotel room reservations, group/event sales, and front office/concierge.
What Wellness Features Provide the Best Returns? | By Simon Saunders
Wellness features have undoubtedly become a key differentiator in the hospitality industry in all markets for attracting guests and driving revenue. But some features may provide better returns on investment (ROI) than others and selecting the most suitable for a property requires a considered approach.
Paradores continues to enhance guest satisfaction with Shiji ReviewPro, driving strategic digital transformation
Paradores, Spain’s iconic hotel chain, has reaffirmed its trust in Shiji ReviewPro to support its ongoing efforts to enhance guest satisfaction and operational efficiency. Since 2016, Paradores has relied on Shiji ReviewPro's Online Reputation Management (ORM) and Guest Satisfaction Surveys (GSS) to drive improvements in guest experience across its properties. This collaboration remains a key part of Paradores' strategic plan, which prioritizes digital innovation and sustainability as essential drivers of future growth. Following a record-breaking year in 2023, Paradores is committed to using advanced digital tools to further strengthen its leadership in the Spanish hospitality market.
Putting People First and Providing Care For All: How Hilton Benefits Support Caregivers
November is National Family Caregivers Month, and more than 73% of U.S. employees are caregivers. In honor of the caregivers who play a vital role in every family, Hilton is celebrating its continued commitment to providing industry-leading initiatives that empower and support all team members who are serving dual roles at work and home. Whether taking care of children, parents, siblings, pets or other loved ones, Hilton is constantly developing ways to support team members and those closest to them through all stages of life.
The ultimate guide to buy now, pay later (BNPL) for hotels | By Lana Cook
The payment industry has evolved significantly over the past few years, bringing forth innovative ways for consumers to pay. These new payment methods are built to reduce friction and increase convenience, helping businesses earn more without any added risk.
CODA Hotel Williamsburg Elevates the Guest Experience with ‘Rockstar’ Staff, Local Flair, and Stayntouch PMS
CODA Hotel Williamsburg is an independent boutique hotel in Brooklyn featuring 64 guestrooms and the largest outdoor pool in the borough. As CODA’s flagship property, the location embodies a guest-centric approach to hospitality, designing furnishings based on real-life guest interactions. With a focus on creating inviting spaces rather than just walls, CODA provides an environment where guests can truly relax and rejuvenate, emphasizing that hospitality goes beyond structures to the experience within.
Hapi and Nemacolin Resort Win the Prestigious 2024 Hospitality Technology Visionary Partnership Award
Today, Hapi, the leading provider of hospitality data and connectivity solutions, announced its work with the Nemacolin Resort, which resulted in winning the prestigious 2024 Hotel Visionary Partnership Award from Hospitality Technology. The Partnership Award is presented to a hotelier-vendor team that demonstrated exceptional collaborative ideation and execution of a technology solution over 12 months or longer.
Innovative Digital Marketing Strategies | By Abhra Guhathakurta
In today’s hospitality industry, digital engagement is crucial, and Rosetta Hospitality leverages various strategies to connect meaningfully with travellers. While focusing on authenticity and simplicity, we use creative approaches to build lasting connections and enhance brand visibility. Here’s an overview of how we engage customers and drive digital presence.
Global greenfield Investment in tourism Reflects Resilience and Shift Toward Sustainability in 2024
The latest fDi Tourism Investment Report 2024 ("Global greenfield investment trends in tourism"), released by the Financial Times in collaboration with UN Tourism and with the support of the Diriyah Gate Company, offers an in-depth look at global greenfield investment trends in tourism, emphasizing recovery from the pandemic and outlining current developments.
Exploring Career Pathways After Hotel Management
Are you a hotel manager contemplating your next career move? You're in the right place. The hospitality industry offers diverse career progression opportunities for individuals with strong management skills and a passion for service excellence. This article explores potential career pathways following a tenure as a hotel manager, whether you aim to climb within hotel management or transition into senior corporate roles.
Sommet Education forge Partnership with Mandarin Oriental to set the highest standards in Hospitality Talent Development
Lausanne, Switzerland – Wednesday, November 20th – Sommet Education is excited to announce a long-term strategic collaboration with Mandarin Oriental, the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. The alliance is aimed at enhancing the hospitality industry's talent pool through targeted educational and training initiatives as well as diversity-focused programs.
STR Weekly Insights: 3-9 November 2024
U.S. elections paused the healthy gains in revenue per available room (RevPAR) seen over the previous four weeks. RevPAR dropped 3.5% (all comparisons are year-over-year unless otherwise noted) entirely due to occupancy down 2.3 percentage points (ppts) with average daily rate (ADR) basically flat (-0.1%). Monday and Tuesday showed the largest retreats with double-digit RevPAR declines of -13.3% and -13.7%, respectively. Wednesday also produced a RevPAR decline, while the rest of the week improved with Thursday up 4.6% and the weekend up 0.6%.
Travel is a priority for most, but life-stages dictate how we plan and the trips we take
Tripadvisor, the world's largest travel guidance platform, today unveiled "Travel Through Life," an insights-led report decoding the impact of life stage on travel habits, and outlining how brands can connect with consumers in meaningful ways.
Beyond Bier and Weißwurst: Cheers to Reviews
The 2024 Oktoberfest brought in massive crowds and substantial business for local hotels. Global Review Index (GRI) data provides critical insights into how Munich hotels handled the increased demand. By examining the trends and performance metrics, hoteliers can identify areas of improvement and strategic actions that add value for guests. Here’s a breakdown of key findings with actionable insights for hoteliers.
Baymahni Resort Selects Aptech’s PVNG Accounting Solution for Seamless Financial Management Ahead of Summer 2025 Opening
Exuma, Bahamas – Aptech, a leading provider of enterprise accounting, business intelligence, financial planning and management solutions for the hospitality industry, today announces that Baymahni Resort in the Bahamas has selected its PVNG accounting solution to manage the resort’s finances through its renovation and construction phase, as well as for ongoing operations when the property opens for reservations in summer 2025.
Adaptive Leadership in an Era of Experiences | By John Hirt
The days of free HBO and touting an ironing board and coffee maker as room features that delight guests are long gone. The hotel and hospitality industry has seen many changes over the years in services offered, product specifications, and how teams interact with guests. Today, features like lightning-fast Wi-Fi, water bottle filling stations, and electric car chargers attract more attention than the once-expected standards of irons and coffee makers.
Travellers Are Set to Take More Holidays In 2025; Savvy Spenders, Bravecations, Heritage Holidays and AI On The Rise
The appetite for leisure travel is set to continue to grow in 2025, according to a new industry report. Figures from Marriott Bonvoy’s 2025 ‘Ticket to Travel’ research - conducted amongst 21,374 adults in ten markets across Europe, Africa and the Middle East - shows that 42% of travellers plan to go on more holidays in 2025 vs 2024, while 81% will do more or the same amount.
Audubon International Awards Ritz-Carlton, Denver Green Lodging/green Hospitality Gold Certification
Audubon International – the environmentally focused non-profit organization offering members numerous certifications and conservation initiatives to protect the areas where we all live, work, and play – announces that The Ritz-Carlton, Denver has attained Green Lodging/Green Hospitality Gold-level Certification for sustainable best practices.
U.S. Hotel Performance Impacted by Moderate Summer Demand; Growth Forecast to Improve in Q4
Despite facing challenges from subdued summer demand and a sluggish third quarter, U.S. hotel performance is expected to reaccelerate in the fourth quarter and extend into 2025, according to CBRE’s latest forecast.
Signing of Ramada Resort by Wyndham Omkareshwar Khandwa Road in Madhya Pradesh
MRVH Resorts Private Limited, a real estate company with interest in hotels and housing, is pleased to announce its partnership with Wyndham Hotels & Resorts to open Ramada Resort by Wyndham Omkareshwar Khandwa Road. This franchise agreement signing highlights the MRVH's dedication and commitment to bring world class hospitality experience to the destination with the right mix of facilities to cater to leisure and MICE guests.
What Diners, Operators are Expecting from Their POS in 2025 and Beyond | By Alex Thalassinos
Restaurant technology buyers are facing a paradox for 2025 – the need to balance diners’ desire for increasingly innovative, personalized service with market realities including rising costs, smaller workforces, and a dearth of vendor innovation. Fortunately, strategically integrated point-of-sale technology and systems are helping restaurateurs meet these challenges and exceed diner expectations.
The Future of Hospitality: Harnessing Technology to Empower Human Connection | By Moneesh Arora
As technology evolves, so do the demands of our industry and workforce. Yet, in hospitality, technology’s role should be simple: it must empower people, not replace them. Our industry revolves around human connections, and while automation can streamline operations, it’s the personal touch that brings guests back and drives team engagement. In a recent conversation with Rob Smith, CEO of Stonebridge Companies, we explored the balance between digital innovation and human interaction—a conversation that feels more relevant than ever as labor challenges and shifting guest expectations reshape hospitality.
Maestro All-In-One PMSs’ MezzoPay Embedded Payments Enhances Security with Integration of b4’s TransForm
Today, paying for hotel stays is more secure than ever before thanks to an integration between the coveted All-In-One Cloud or On-Premise Maestro PMS solutions’ embedded payment platform, MezzoPay, and the b4checkin (b4) online payment solution, TransForm. MezzoPay embeds all payments for credit-card processing directly into the hotel PMS, enabling hotels to offer a seamless end-to-end payment experience from booking to check out. This partnership is also supporting hoteliers in their fight against chargebacks and fraud by fully obscuring credit card information through card-not-present (CNP) transactions, and other fraud prevention features.
Navigating Labor Cost Challenges in Hospitality: Turning a Court Ruling Into Strategic Action | By Corey McCarthy
The recent ruling by a Texas federal judge to vacate the Department of Labor’s (DOL) overtime rule sent shockwaves through the hospitality industry. The proposed salary threshold increase would have expanded overtime eligibility to approximately 3.6 million lower-paid salaried workers across industries, many of whom are employed in hospitality. While this decision provides temporary relief, it also opens the door for deeper introspection and strategic action.
Wimmer Communities and Crescent Hotels & Resorts Announce the Opening of Dual-Branded Marriott Property
Wimmer Communities and Crescent Hotels & Resorts have expanded their decades-long partnership with the opening of a new dual-branded property, known as The Marriott Center located within the Poplar Creek Town Center in Brookfield, Wisconsin. The Marriott Center comprises the all-suite Residence Inn by Marriott Milwaukee Brookfield at Poplar Creek and Courtyard by Marriott Milwaukee Brookfield at Poplar Creek, owned and developed by Wimmer Communities and managed by Crescent Hotels & Resorts. This latest collaboration between the two companies is part of an ongoing pipeline of joining projects.The architecturally stunning Marriott Center provides convenient access to downtown Milwaukee and nearby attractions, including The Corners of Brookfield. This collaborative, amenity-rich property caters to today's guest, offering a Bistro+ Pub & Grill, 24/7 fitness center, pool, a rooftop patio with a firepit and additional outdoor gathering places with lawn games and grills. The hotel's complimentary covered parking allows guests and their vehicles to stay protected from inclement weather, providing an added convenience. The Residence Inn features 104 modern rooms, with each suite providing a kitchen and workspaces. The Courtyard offers 121 modern and comfortable guest rooms equipped with ergonomic workspaces, flexible spaces and lavish bedding.
Global Travel and Tourism Deal Activity Down by 10.4% YOY During January-October 2024, Reveals GlobalData
A total of 583 deals (mergers and acquisitions (M&A), private equity, and venture financing) were announced in the Travel and Tourism sector during January to October 2024. This marked a year-over-year (YoY) decline of 10.4% compared to the 651 deals announced during the same period in 2023, according to GlobalData, a leading data and analytics company.