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AI Max, Ads in AI Overviews and the End of the Hyperlink Economy: Hotel Marketing in the Post-Search Age | By Simone Puorto
For thirty years, the web has been a system of exits, a labyrinth of blue underlined doors pointing outward, each page no more than a step toward another place. With the global launch of AI Max for Search and, more generally, “Ads in AI Overviews” (awaiting a shorter name or acronym… AIO, maybe?), Google will likely invert this very ontology. The centrifugal logic of hyperlinks will collapse into a centripetal mechanism, where answers no longer reside elsewhere but are generated, framed, and monetized in place, with no escape. This is not a cosmetic refresh or one of those algorithmic oscillations that SEOs obsessively chart. It is a tectonic rupture, a rewriting of the rules that sustained the entire economy of discovery. The line between information and promotion, between organic and paid, between presence and intrusion, dissolves. For the hotel sector, which has always fought for visibility on the precarious margins of the SERP, this is nothing less than the advent of a new era, the one I have long described as the “post-search” world.
American Franchise Act will spur hotel entrepreneurship, AHLA Says
The American Hotel & Lodging Association (AHLA), the leading voice representing all segments of the hotel industry, today shared their support and called for the quick adoption of the bipartisan American Franchise Act (AFA) introduced by Representatives Kevin Hern (R-OK) and Don Davis (D-NC).
The Hoxton, Kraków to mark Ennismore’s first hotel in Poland
Known for creating spaces with soul, The Hoxton, Kraków is set to become a new centre of urban lifestyle in the city. Opening in the second half of 2027, The Hoxton will welcome neighbours and guests to its first hotel in Poland, located in Kraków's upcoming lifestyle destination at Dolnych Młynów 10.
Barcelona Hotel Market Spotlight YE May 2025 | By Albert Grau and Bruno Hallé
The sample of branded full-service hotels in Barcelona recorded an increase in profit during the 12-month period ending in May 2025. The GOP per available room (GOP PAR) rose by 8.6%, driven by a 5.6% revenue increase and despite rising expenses (+3.3%).
Luxury on the Vine: Kimpton to Introduce “Laid Back Sophistication” to Napa Valley
Kimpton, part of IHG's fast-growing luxury and lifestyle portfolio, today announces its entry into Napa Valley, Calif., a highly coveted west coast travel destination that attracts more than four million annual visitors among its wineries and scenic landscapes. Projected to open in 2028, the hotel will build upon the brand's California origins and extend a "Golden State" reach that currently includes 10 open Kimpton properties.
Hyatt, Kiraku, and Takenaka Announce 22 Billion Yen Final Close of Real Estate Fund for Luxury Onsen Ryokan Joint Venture Brand “Atona”
Hyatt Hotels Corporation (NYSE: H), Kiraku, Inc. (“Kiraku”). and Takenaka Corporation announced today the final close of Atona Impact Fund, a real estate fund dedicated to actively investing in development projects under the Atona brand, a modern luxury hot spring ryokan (Japanese-style inn) joint venture between a Hyatt affiliate and Kiraku.
UN Tourism and Sommet Education Foundation launch “Social Innovation Challenge”
UN Tourism has launched the Social Innovation Challenge, a global call to empower and accelerate startups and scaleups that implement sustainable, inclusive, and green solutions for social Impact. The initiative is powered by strategic partners: Plug and Play as the technology partner, the Sommet Education Foundation as the education partner, the non-for-profit entity from world leader in Hospitality Education with its prestigious education institutions – Glion Institute of Higher Education, Les Roches, École Ducasse, Invictus Education and Indian School of Hospitality, and TORNUS Agency as the branding and communications partner.
The Hidden Cost of Manual Accounting in Hospitality | By Jon Giuliani
Manual accounting may seem like a manageable process—especially for small hospitality operations—but the reality is far more costly than it appears on the surface. From labor-intensive data entry to delayed financial insights, manual systems create inefficiencies that ripple across the business. In today’s hospitality landscape, where margins are tight and customer expectations are high, these inefficiencies can undermine growth and profitability.
Demand for Outbound Travel Surges Among U.S. & Canadian Travelers, MMGY Study Confirms
International travel is on pace for record numbers in the next two years, according to MMGY’s latest study, the 2025 Portrait of American & Canadian International Travelers™. U.S. and Canadian travelers continue to show strong intent, planning multiple trips abroad and prioritizing safety and unique experiences over cost.
Concord Hospitality Celebrates 40 Years Of Growth, Innovation And People-first Culture
This year, Concord Hospitality, a leading hotel management and development company that operates over 140 properties across the U.S. and Canada, commemorates 40 years in the business. Earlier this summer, Concord Hospitality welcomed hundreds of associates to its annual company celebration, this time with greater fanfare as the company celebrated its ruby jubilee. For many in the room, this was not their first attendance at the annual gathering and for most it certainly won’t be their last. Over the past 40 years, Concord has grown exponentially to become one of the leading management companies with a reputation for excellence in service, and integrity in business. The company’s key to success and its greatest asset is its people—driven associates who have risen through the ranks in a culture that champions growth, recognition, and the transformative power of edification
196+ forum Munich: Jury selected ten nominated hotels for “Hotel Property Award 2025”
For the “Hotel Property Award 2025,” which will be presented during the 196+ forum conference on Wednesday, 8 October at Hotel Bayerischer Hof in Munich, the interdisciplinary jury has nominated ten hotels from six countries, chosen from 25 submissions across nine European countries.
Visual Matrix Supports Follow Money Fight Slavery Summit as Platinum Sponsor
Visual Matrix, a leading provider of technology solutions for the hospitality industry, proudly announces its Platinum Level sponsorship of the Follow Money Fight Slavery Summit, a pivotal event co-hosted by Dark Watch and Anti-Human Trafficking Intelligence Initiative (ATII).
Hotel Equities plans for 392-key dual-branded Vancouver Moxy/Element Hotel -Opening Summer 2028
Hotel Equities (HE), a best-in-class hospitality operator, today announces it has been selected to operate the forthcoming dual-branded Moxy Vancouver Downtown and Element Vancouver Downtown. The 30-story tower is owned and developed by Paul Y. Construction (B.C.) Ltd. and is set to open in Summer 2028. Located in the heart of Vancouver's entertainment district, the project will feature 280 guest rooms under the Moxy brand and 112 rooms under the Element by Westin brand, introducing two of Marriott's most dynamic lifestyle brands to the city.
Wellness: Move Over. Welcome Permah! | By Laszlo Puczko
Hotels with strong wellness provisions tend to perform better. Wellness tourists spend more. Hotels are increasingly recognising the value of wellness as a key differentiator in the hospitality industry. How frequently have you encountered such statements in recent years?
The competitive edge of integrated data versus siloed approaches | By Ira Vouk
Let’s face it: our industry has never been famous for being data-driven. We’ve been running on gut feeling, Excel spreadsheets, and the shape of the moon. But the future doesn’t care about gut feelings. The future runs on data. And not just any data – connected data.
Now Open: Hotel Indigo Melbourne Little Collins - the Neighbourhood Hotel in the Heart of Melbourne’s CBD Offers the Perfect Spot for Guests ‘to Find Their Curious’
On Thursday, 11 September, Melbourne will welcome the opening of Hotel Indigo Melbourne Little Collins. Part of IHG Hotels & Resorts' first dual-branded property in Australia - developed over eight years alongside the new Holiday Inn Melbourne Bourke Street Mall - the 179-room boutique hotel introduces a vibrant new energy to the heart of the CBD. The design-led lifestyle property transforms one of Melbourne's most storied corners into a vibrant neighbourhood hub, inviting guests to 'find their curious' in Melbourne's heart.
The Dylan Amsterdam Unveils Multi-Phased Renovations
In the heart of Amsterdam's canal district, where heritage meets innovation, The Dylan Amsterdam has quietly redefined boutique hospitality through a series of design-forward renovations and sustainability upgrades that honor its 17th-century roots. Nestled along the Keizersgracht, the five-star hotel has completed a multi-phase transformation of 21 out of its 41 rooms and suites—each thoughtfully selected to reflect the property's evolving design philosophy. The updates reaffirm its commitment to timeless design, bespoke craftsmanship, and future proof hospitality.
PM Hotel Group Announces Debut of RESET Hotel in Joshua Tree
PM Hotel Group, an industry leader in hospitality management, announces the debut of RESET Hotel, a design-forward retreat situated just minutes from Joshua Tree National Park. As the first new-build hotel in the area in 15 years, and the newest addition to PM Hotel Group's lifestyle and unconventional hospitality division Modus Hotels, RESET Hotel reinforces the company's commitment to distinctive, design-driven guest experiences.
Edinburgh Hotel Market Spotlight YE May 2025 | By Ed Fitch and Carl Ridgley
The sample of branded full-service hotels in Edinburgh recorded a healthy increase in profit during the 12-month period ending in May 2025, relative to the same time last year. GOP per available room (GOP PAR) rose by 5.9%, driven by a 3.6% revenue increase and despite rising expenses (+1.9%).
A New Era for the English Original: Chewton Glen Hotel & Spa, Hampshire, Unveils Reimagined Restaurant, Bar & Drawing Rooms
Sitting between the enchanting New Forest and the rolling Hampshire coast, this month Chewton Glen Hotel & Spa, a part of the Iconic Luxury Hotels family, is set to unveil its reimagined Dining Room, Bar and Drawing Rooms. Under the masterful direction of London design studio Goddard Littlefair, the spaces embody an enviable authenticity and sense of place, where thoughtfully-designed interiors blend contemporary touches with timeless elegance, and curated new menus are inspired by the coastline's seasonal bounty.
Travel in Style: Elevate Your Guests’ Journey with Custom Luggage Tags
Hotels and resorts that partner with travel agencies know the value of thoughtful guest experiences, and that’s where we step in. Our luggage tags are more than just a practical accessory; they’re a subtle way to elevate every traveler’s journey. Crafted from high-quality paper or sustainable plant-based leather, each tag is built to travel in style. The leather options feature an adjustable strap and buckle, combining durability with elegant design.
Extended Stay America Premier Suites Opens in Kyle, Texas
Extended Stay America, the leading mid-priced extended stay hotel brand in the United States, announced today the opening of the Extended Stay America Premier Suites - Austin - Kyle. This is the latest development in Extended Stay America Premier Suites' continued rise as the fastest-growing midscale extended stay brand since it launched in 2021.
Tourism in the Last Frontier: Alaska’s New Boom | By Kasia M. Russell and Brandon Conner
Alaska has embraced its identity as “The Last Frontier” and experienced significant growth in eco-tourism, fueled by rising cruise traffic and interest in outdoor recreation, helping to offset the state's declining oil industry. Despite challenges with strained infrastructure and political uncertainty, the overall outlook remains positive, with tourism revenues reaching record highs year-over-year.
UN Tourism Hosts First Regional Workshop on Wellness Tourism in the Middle East
Held at the UN Tourism Regional Office for the Middle East in Riyadh, the two-day event (9–10 September) brought together representatives from National Tourism Administrations and Organizations (NTAs/NTOs) from 12 Middle East Member States, with more than 30 participants in total, alongside industry experts and key stakeholders from across the region. The workshop explored the growing potential of wellness tourism as a driver of economic growth, tourism diversification, and sustainability for the Middle East.
Heritage Gem La Résidence Phou Vao in Luang Prabang Reopens on November 1 with a Stunning Transformation and an Exclusive Reopening Offer
After a comprehensive renovation that celebrates its rich heritage while introducing new contemporary luxuries, La Résidence Phou Vao is set to reopen its doors on November 1, 2025.
6 mistakes that destroy your hotel guest experience (and how to fix them) | By Johanna Bernuy
It’s no secret that today's guests are more demanding than ever, and small missteps can quickly lead to disappointment. In this article, we’ll explore examples of bad guest experiences in hotels, what causes them, and how to improve the guest experience in hospitality with practical strategies you can implement right away.
The Future of Digital Relationships | By Mike Hohnen
There's a moment that happens in every traditional office—you're rushing to a meeting, someone catches your eye in the corridor, and suddenly you're having the conversation that changes everything. Perhaps it's learning about a colleague's hidden expertise, discovering a shared challenge, or simply seeing them laugh at something absurd. These fleeting encounters, so unremarkable we rarely remember them, form the invisible architecture of workplace relationships.
Skaneateles Fields Resort & Spa Opens in New York’s Finger Lakes Region
Skaneateles Fields Resort & Spa opens in the heart of the Finger Lakes in New York (1000 Mottville Road, Skaneateles, New York). Part of Curio Collection by Hilton, Skaneateles Fields offers a rejuvenating retreat with an array of elevated experiences. The property features exclusive spa treatments and wellness offerings at the Spa, seasonally-inspired dining at Fields - helmed by Executive Chef Esperanza Guzman with beverage program consultation from William Elliott of acclaimed Maison Premiere and Tigre - and year-round outdoor activities across 100 acres of pastoral landscape. Emphasizing products and goods from local artists, craftsmen, and farmers, Skaneateles Fields has a partnership with Tap Root Fields, a nearby farm practicing regenerative agriculture to supply nutrient-rich vegetables, vibrant flowers, and artisanal pantry staples to the resort and its guests.
Appellation Healdsburg Opens as the Flagship Hotel of the Culinary-First Hospitality Brand
Marking the start of a new era in culinary-first hospitality, Appellation Healdsburg has officially opened as the flagship destination of the visionary brand co- founded by Michelin-starred chef Charlie Palmer and hospitality leader Christopher Hunsberger. The 108-room retreat is designed to immerse guests in Sonoma County's food, wine, and agricultural heritage. The resort blends approachable luxury with a deep sense of place, debuting with two signature Charlie Palmer dining venues - Folia Bar & Kitchen and the scenic rooftop destination Andys Beeline Rooftop - along with the much-anticipated Terroir Spa inspired by the earth and its elements, and more than 15,000 square feet of indoor-outdoor event space.
Boutique Hospitality’s Boldest Voices Unite
The 14th Annual Boutique Hotel Owners Conference, presented by the Boutique & Luxury Lodging Association (BLLA), officially opens its doors this September 29–30 in the serene setting of Westlake Village, California, welcoming a curated group of global hotel owners, investors, and creative leaders for two transformative days of reconnection, reinvention, and reflection.
Moxy Belfast City Opens -100th Moxy Opening in Europe, Middle East & Africa
Marriott International proudly announces the opening of its 100th Moxy hotel in Europe, the Middle East and Africa (EMEA) with the launch of Moxy Belfast City. This milestone marks a significant chapter in the brand's bold expansion and reaffirms its commitment to delivering playful, spirited stays for the modern traveller.
Marriott International and Noble Investment Group Break Ground on Their 10th StudioRes Hotel, Scaling New Extended Stay Brand
Noble Investment Group (“Noble”) and Marriott International, Inc. (“Marriott”) today announced their 10th groundbreaking together on a StudioRes hotel. A milestone for both companies, this groundbreaking marks the continued expansion of Marriott’s new extended stay brand and advances Noble’s leadership in branded long-term accommodations, an institutional asset class at the intersection of hospitality and flexible stays.
Ever walked down a hotel corridor and spotted a door hanger that actually makes you smile?
Ever walked down a hotel corridor and spotted a door hanger that actually makes you smile? That’s exactly what we wanted to create with our new pet-themed, plant-based leather DND hangers. Instead of a plain “Do Not Disturb” sign, you’ll see the playful moment of a cat slipping back into its kennel. Its tail curling over the hook of the hanger, as if it’s still half outside keeping watch. It’s a little detail that turns a simple hotel accessory into something guests will notice, and maybe even talk about.
How AI Is Transforming HR Functions | By Linchi Kwok
Artificial intelligence (AI), particularly the widespread adoption of generative AI (GenAI), is rapidly transforming the way organizations manage their workforce. Organizations are at a critical point where they must assess the transformational changes that AI has brought to human resources (HR). HR professionals must understand their new roles in organizations as AI becomes more essential at work.