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Andersen launches Andersen Consulting
Andersen is redefining the professional services landscape with the launch of Andersen Consulting, a global consulting practice that integrates innovative business strategy, digital transformation, and AI-driven technology solutions with Andersen Global’s world-class tax, legal, valuation, and global mobility expertise. Andersen’s conflict-free approach provides an independent alternative to traditional consulting models by putting a client–first commitment at the heart of our success.
ISHC Honors Ben Weprin with the Pioneer Award at ALIS
The International Society of Hospitality Consultants (ISHC) in partnership with The Americas Lodging Investment Summit (ALIS) presented Ben Weprin, Founder and CEO of AJ Capital Partners and creator of several hospitality brands such as Graduate Hotels, Marine & Lawn Hotels & Resorts, Field & Stream Lodge Co., with the 2025 Pioneer Award. The Award each year recognizes an individual who is considered a pioneer in their field by making an outstanding contribution, achievement, or improvement in the hospitality industry.
Shift4 Announces Partnership with Alterra Mountain Company
Shift4 (NYSE: FOUR), the leader in integrated payments and commerce technology, today announced a comprehensive partnership with Alterra Mountain Company, the operator of 19 premier mountain destinations. Shift4 will power all payments across all of Alterra’s properties, streamlining transactions for hotels, restaurants, lift ticket sales, and the company’s Ikon Pass online sales.
Revolutionising Resort Navigation: Attractions.io Debuts Smart Mapping Technology at ITB Berlin
Resorts often struggle with fragmented data and disconnected systems, making it difficult to create friction-free experiences for guests. Attractions.io solves this challenge with its mobile app platform, a connected digital ecosystem that optimises the entire guest journey—from pre-arrival planning to on-site engagement and booking return visits directly.
65% of surveyed hotels report staffing shortages
Hotels’ efforts including higher pay and a broadening range of benefits have improved staffing levels over the past year, but nearly two-thirds (65%) of surveyed hotels continue to report shortages, according to a recent survey conducted by the American Hotel & Lodging Association (AHLA) and AHLA Gold Partner Hireology.
Radisson Hotel Group expands in Iberia with new signings in Spain and a strategic portfolio enhancement in Portugal
Radisson Hotel Group is proud to announce its debut in both Malaga and Tenerife with the signing of Radisson RED Malaga, a bold and vibrant new-build hotel, and Radisson Resort & Residences Tenerife, a landmark resort set to undergo a full renovation. Furthermore, the Group continues to strengthen its presence in Iberia with the upcoming opening of Radisson RED Porto Gaia in Vila Nova de Gaia, and a significant investment planned for the refurbishment of Radisson Blu Hotel, Lisbon, starting in 2025. These developments reinforce the Group’s strategic growth in the region, enhancing its portfolio with dynamic new properties and elevated guest experiences.
Hilton Accelerates Growth in India, Signing Strategic Licensing Agreement with NILE Hospitality to open 75 Hampton by Hilton Hotels
Hilton (NYSE: HLT) today announced the signing of a strategic licensing agreement (SLA) with NILE Hospitality to open 75 Hampton by Hilton hotels in India, joining more than 3,000 hotels trading under the brand worldwide. The news is another demonstration of Hilton’s commitment to growth in the country following an earlier agreement in 2024 to bring 150 Spark by Hilton hotels to India with Olive by Embassy.
The Circus Hotel boosted revenue by 299% with metasearch campaigns via Cendyn DMP
The Circus Hotel faced several challenges in managing its sales distribution. The first issue stemmed from working with a previous partner who duplicated their website to create campaigns, which made it difficult to maintain effective control over channel management. This lack of transparency caused significant challenges for both customers and employees.
16 Ways to Improve the Safety in Your Hotel | By Ben Eidlisz
The guests staying at your hotel expect exceptional service, comfort, and a high sense of security. Ensuring the safety of all your hotel’s guests must be of utmost importance, which means it is imperative to do regular assessments of ways to improve security measures. Maximizing your hotel’s safety will safeguard your guests’ wellbeing, protect valuable property, and maintain your establishment’s reputation.
Sandos Hotels & Resorts Debuts Additions and Renovations Across its Mexico Portfolio
After a busy year of development, Sandos Hotels & Resorts is proud to debut upgrades at all four of its unconventional all-inclusive properties. Upholding its sterling reputation as a purveyor of premier hospitality on Mexico’s west and east coasts, the Cabo San Lucas, Cancun and Riviera Maya hotels’ new offerings showcase a brand-new upscale resort tower, new and improved restaurants and bars, elevated amenities, curated programming and more.
Design Hotels & Design Anthology UK partner to launch D/A Trips
From three days in the Italian heartland to a five-day road trip across Greece, D/A Trips, a new initiative by Design Anthology UK in partnership with Design Hotels, offers like-minded individuals the opportunity to commune, connect, and create while discovering unique corners of the world.
innQuest to Showcase Hospitality Management Innovations at the Ocean City Maryland Hotel, Motel, Restaurant Association Tradeshow
innQuest, a global leader in hospitality management software, is thrilled to announce its participation in the upcoming Ocean City Maryland Hotel, Motel, Restaurant Association Tradeshow. The event, one of the most significant gatherings for the Mid-Atlantic hospitality industry, will take place in Ocean City, Maryland, bringing together hotel operators, service providers, and industry professionals.
The Hotel Influencer Marketing Model is Broken | By Patrick Landman
Let's be honest, the current influencer marketing model for hotels often feels like a race to the bottom. Hotels are bombarded with requests for free stays, often from "influencers" with questionable engagement and a focus on their own personal brand, rather than the hotel's story. Meanwhile, genuine storytellers and content creators who could truly showcase a hotel's unique offerings are often overlooked. Something needs to change.
TTI Technologies Enhances Hotel Security with ID Scanners
New York, NY – TTI Technologies, a trusted leader in hospitality technology solutions, is revolutionizing hotel security with advanced ID scanning solutions designed to combat fraud, streamline check-ins, and ensure compliance with industry regulations.
MGM Resorts International deploys Amadeus’ transformative Central Reservation System to enhance distribution capabilities
MGM Resorts International has completed the deployment of the next generation Amadeus Central Reservation System (ACRS) across MGM Resorts’ North American hotels, including Las Vegas and regional hotels. The cloud based ACRS offers advanced distribution capabilities enabling MGM Resorts to efficiently connect with its branded and third-party distribution channels.
Preferred Travel Group Celebrates Top Honors at HSMAI Adrian Awards, Highlighting Leadership and Marketing Excellence
Preferred Travel Group, the family-owned company that operates global travel and hospitality brands and programs: Preferred Hotels & Resorts, Beyond Green, Historic Hotels of America, Historic Hotels Worldwide, and PTG Consulting, proudly celebrated top honors – including 2024 Career Achievement Awardee, Michelle Woodley, and Top 25 Extraordinary Minds honoree, Jennifer Munro, alongside award-winning digital and social media campaigns – at the Hospitality Sales & Marketing Association International (HSMAI) Adrian Awards Celebration on Tuesday, February 18, 2025, at the New York Marriott Marquis.
Virtual Voyaging: Tourism and the Metaverse
With the rise of immersive technologies such as augmented reality and mixed reality, globe-trotting, skydiving, wine-tasting and many more exhilarating tourism activities can now be enjoyed from the comfort of one’s own home. We are living in the era of the metaverse – the seamless convergence of the real and virtual worlds. This trend heralds an upcoming transformation in tourism management and marketing, according to Professor Daniel Leung and Professor Michael Lin of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University, working with a co-author. The researchers offer a vision of how the metaverse could reshape the tourism experience, highlighting both exciting opportunities for the sector and significant challenges ahead.
Year of the Snake: A look at hotel performance during Chinese New Year
The Spring Festival, or Chinese New Year, is China's most important traditional holiday, and has always been a peak period for travel and tourism. This year, the economic slowdown has brought some pressure to the hotel industry. While Mainland China hotels welcomed the Spring Festival influx, it also faced numerous challenges.
2025 Asia Pacific Hotel Investor Intentions Survey
CBRE’s 2025 Asia Pacific Hotel Investor Intentions Survey was conducted in November and December 2024. Participants were asked a range of questions related to their buying intentions, perceived challenges and preferred strategies and markets for the coming year within the hotel & hospitality sector.
Singapore’s Travel Boom: International Arrivals Set to Break Records in 2025
The World Travel & Tourism Council (WTTC) today reveals that Singapore is on track to smash its all-time international arrivals record this year, outpacing other major Southeast Asian destinations such as Thailand and the Philippines.
Marketers need to be Optimistic | By Martin Soler
Marketing, at its core, is about making people want something. It’s about shaping perceptions so that customers actively seek out a product or service. Yet, time and time again, when diving into product research or company data, the first thing people highlight is what’s wrong—the market conditions, the competition, the regulatory challenges, the inclusion concerns. Important discussions, sure. But they don’t sell.
HSMAI Celebrates 68th Annual Adrian Awards
The Hospitality Sales and Marketing Association International (HSMAI) celebrated the best in travel marketing at the Adrian Awards Celebration on Tuesday, February 18, at the New York Marriott Marquis, with more than 500 industry and agency executives in attendance. This year, the 68th annual competition theme, “Wish You Were Here,” celebrates the moments and contributions that comprised the most innovative and successful travel marketing, public relations, advertising, and integrated campaigns.
Flexkeeping Launches Breakthrough Solution to Completely Automate Personalized Guest Experiences
Flexkeeping, the leading hotel operations platform, has launched an industry-first tech solution that leverages PMS data to automate service tasks. Aptly named Automated Services, this feature is part of Flexkeeping’s commitment to helping properties with complex operational needs remove roadblocks, make life easier for staff, and provide exceptional guest services.
Accor: Another Record Year: Full-Year 2024 Results in Key Figures
Once again, Accor posts record results, in line with each of the objectives that have been set for the Group. This performance reflects the extraordinary commitment of our teams, the strength of our brands and our digital tools, the renewed confidence of our partners and the efficiency of our organization based on two autonomous and complementary divisions.
HBX Group and Minor Hotels expand strategic partnership to include hotels in Australasia, Africa, Middle East and Asia
HBX Group, a leading independent B2B travel technology marketplace, and Minor Hotels have announced the global expansion of their preferred distribution partnership. The announcement was unveiled at MarketHub Asia 2025 in Macau, China.
How Hotels Can Use ChatGPT to Get More Direct Bookings and Wow Their Guests (Without Losing the Human Touch!) | By Are Morch
Hotels are changing fast, and AI (artificial intelligence) is leading the way. But hold on—this isn’t some sci-fi takeover. AI isn’t here to replace the magic of hospitality; it’s here to enhance it.
New Report Details Necessary Travel Reforms Before FIFA World Cup, Olympics, Mega-Decade of Events
Thanksgiving-like travel extremes expected at U.S. airports 50 days next year, doubling to 100 days in 2028; current air travel system not built to handle surge of travelers. Roadmap outlines future of TSA screening: shoes and belts on; liquids in bottles in bags.
IHG continues strong growth momentum in Türkiye
IHG Hotels & Resorts (IHG), one of the world's leading hotel companies, announces the signing of Crowne Plaza Istanbul West in Türkiye, in partnership with Artas Turizm Isletmeciligi Sanayi ve Ticaret Limited Sirketi. The Crowne Plaza brand has continued to go from strength to strength, building on its reputation as one of the world's best known and loved premium hotel brands among corporate and leisure travellers alike.
Glion Institute of Higher Education: An Experience, the Essence of Contemporary Luxury
A benchmark in hospitality and luxury education, Glion Institute of Higher Education is shaping the future of customer experience through innovative programs that align perfectly with industry expectations. Founded in 1962, Glion first established itself as a pioneer in hospitality excellence before naturally expanding its expertise into the luxury sector. Today, it trains graduates to excel in an industry where high standards and the art of experience are paramount.
Hyatt and Birkla Investment Group Announce Plans for Debut of the Hyatt Centric Brand in Cincinnati, Ohio
Hyatt Hotels Corporation (NYSE: H) and Birkla Investment Group announced today plans for Hyatt Centric Cincinnati, slated to open in 2026. The 170-room hotel will mark the entry of the Hyatt Centric brand in Ohio and will offer easy access to the heart of bustling downtown Cincinnati. The property is owned by Birkla Investment Group and managed by Commonwealth Hotels.Each guestroom will be designed with modern, timeless style Inspired by the destination, partnering with local artists for unique touches in decor and design that adds layer and texture to the space. Colorful inserts that brighten and amuse will give guestrooms a sense of inspired adventure. Hyatt Centric Cincinnati will be a reflection of the surrounding Cincinnati community, creating a connection between guests and the destination, enhancing their overall experience and sense of place.
The Hyatt Regency Brand Makes Its Debut in Panama City
Hyatt Hotels Corporation (NYSE:H) and Grupo Desarrollo Bahia announced today the opening of Hyatt Regency Panama City, the first Hyatt Regency hotel in Central America. The hotel is strategically located in the city's financial district, catering to business travelers, while also serving as a welcoming gateway to explore Panama's rich history. With over 40 years of experience in real estate development, Grupo Desarrollo Bahía has played a pivotal role in shaping the Panama City skyline.
Glasgow Marriott Hotel Completes Multi-million Refurbishment
The iconic Glasgow Marriott Hotel, a leading destination in the city, has completed the extensive multi-million-pound refurbishment with the reopening of its Leisure Club, Fitness Centre, and luxurious spa facilities. Marking the final phase of the hotel's comprehensive transformation, which was announced last year, the upgraded leisure amenities are now open to guests and members, further reinforcing the hotel's position as a premier leisure destination in the heart of Glasgow. Located in the city's bustling financial district, just steps from the Scottish Event Campus (SEC) and the vibrant West End, the Glasgow Marriott - renowned for Delivering Wonderful Hospitality. Always - now offers newly revamped leisure spaces that provide a serene escape within the city. These facilities complement the hotel's upgraded accommodation, dining, and event spaces, creating a holistic experience for both leisure and business travellers. Guests and visitors can now enjoy the state-of-the-art Fitness Centre, featuring top-of-the-range cardio and strength-training machines, free weights, and a dedicated studio space for personalised workouts and mat routines as well as personal training. Whether maintaining a fitness routine or exploring new ways to exercise, the modern equipment and spacious design caters to every fitness level. For those seeking relaxation, there's a suite of sauna and steam rooms, and the Spa in the City, which offers a range of luxurious treatments from advanced facials to stress busting massage therapies, all designed to rejuvenate both mind and body. The 12-metre indoor heated swimming pool is surrounded by comfortable loungers providing the perfect space to unwind after a busy day exploring the city. Memberships to Glasgow Marriott's leisure facilities start from £15 for a junior membership (5-12 years up to £55 pm for a full membership. Benefits include four hours parking as well as access to Starbucks and casual dining options in the Brew Bar, which is open from 7am. This refurbishment is part of a broader transformation of the 303-room Glasgow Marriott Hotel, which included upgrades to guest rooms, the creation of six new Junior Suites, and the introduction of 75 Executive Rooms with exclusive access to the hotel's Executive Lounge. The hotel's interiors now reflect the vibrant spirit of Glasgow, with design elements inspired by the city's iconic bridges, street murals, and artisan heritage.
The Hospitality Industry Tipping Point - 40 Years in the Making | By Alan Young
The hospitality industry has been inundated with technology solutions promising to free hotel brands from the constraints of legacy systems and elevate the guest experience. For years, the message has remained the same: “Invest in cutting-edge technology and automation, and you’ll empower your staff to focus on what truly matters—the guest.” After all, technology should be an enabler rather than a barrier to real-world connections.
How Experienced Hoteliers Elevate Hotel Profitability Successfully | By Massimiliano Terzulli
Every hotelier schemes ways to boost their hotel profitability. From poring over data to scouring competitors and hoping the room rates are the “right” price to attract visitors, they can make daily adjustments that never quite “work.”
Redefining Food Consumption: Savoring Sustainability at Sofitel Sanya Leeman Resort, China
As guest expectations evolve, Accor is transforming food consumption by prioritizing sustainability, local sourcing, and innovation. Through global actions like our Good Food Policy and local programs like 88 Bites, we are reshaping dining experiences with initiatives that support local communities and reduce environmental impact.