Discover how Intercom is evolving its database infrastructure by migrating to Vitess and PlanetScale, unlocking greater scalability, reliability, and zero-downtime maintenance.

Intercom Blog

14.10.2024

The Ticket: How strong company culture leads to high customer satisfaction - The Intercom Blog

Author Robert Richman chats with Intercom's Bobby Stapleton about the importance of aligning company culture with customer service.

Intercom Blog

14.10.2024

The Ticket: Embracing change in customer service the Nordstrom Way - The Intercom Blog

Robert Spector & Declan Ivory discuss the principles that have made US luxury department store chain Nordstrom a leader in customer service.

Intercom Blog

11.10.2024

Pioneer innovator spotlight: How Lightspeed achieves up to 65% resolution rate with Fin AI Agent - The Intercom Blog

We spoke with Angelo Livanos from Lightspeed about burning topics in the CS space, from getting buy-in for AI to successful rollout approaches.

Intercom Blog

11.10.2024

Pioneer innovator spotlight: How Nuuly resolves 38% of queries instantly with Fin AI Agent and maintains 95% CSAT - The Intercom Blog

We spoke with Natalie Hurst from Nuuly about the impact of AI on the customer and team experience, and her vision for the future of CS.

Intercom Blog

11.10.2024

Pioneer 2024: Intercom’s first ever AI customer service summit, in summary - The Intercom Blog

Check out all the news, highlights, key sessions, and product announcements from Pioneer 2024, Intercom's first ever AI customer service summit.

Intercom Blog

11.10.2024

Fin 2: Powered by Anthropic's Claude LLM - The Intercom Blog

Fin 2 now runs on Anthropic’s Claude, a cutting-edge LLM which provides the performance and reliability that lets us deliver even more value to our customers.

Intercom Blog

11.10.2024

Meet Fin 2: Watch the launch of our next-generation AI Agent - The Intercom Blog

Check out the launch of Fin 2, our next-generation AI agent, the first AI agent capable of delivering human-quality support.

Intercom Blog

11.10.2024

Fin 2: The first AI agent that delivers human-quality service - The Intercom Blog

Meet Fin 2, the next-generation AI Agent revolutionizing customer service. Learn how it delivers human-quality support and how it outperforms the competition.

Intercom Blog

11.10.2024

Pioneer innovator spotlight: How Synthesia managed a 690% spike in customer contact without increasing headcount using AI and automation - The Intercom Blog

We spoke with Constantina Samara, Head of Support at Synthesia, about scaling support in a cost-effective way and lessons learned from rolling out AI.

Intercom Blog

01.10.2024

Response Time: Vol. 36 - The Intercom Blog

We ask Robb Clarke, Head of Technical Operations at RB2B, about which movie robot he'd choose as his AI sidekick, and more.

Intercom Blog

26.09.2024

Four key steps for training your customer support team for AI - The Intercom Blog

Adapting to AI-first customer service looks different for every team. Here are steps support leaders can take to set their teams up for success.

Intercom Blog

20.09.2024

Innovating with AI: The latest insights from SaaS companies leading the way - The Intercom Blog

Hear the latest insights from SaaS leaders about how they are actively rethinking how SaaS products are built, priced, and delivered in the AI era.

Intercom Blog

17.09.2024

Response Time: Vol. 35 - The Intercom Blog

We ask Trevor Kimball, Support Team Manager at MultiTracks.com, about the most valuable thing working in support has taught them, and more.

Intercom Blog

13.09.2024

Built for You: Fin is now available over email - The Intercom Blog

In this month’s Built For You, our Fin AI Agent goes multichannel, and we reveal a series of improvements to Tickets, Phone, Reporting, and Workflows.

Intercom Blog

05.09.2024

Announcing Pioneer, Intercom’s first ever AI customer service summit - The Intercom Blog

On October 10th, join us for a full-day online event, where we will explore the exciting reality of AI-first customer service.

Intercom Blog

03.09.2024

Response Time: Vol. 34 - The Intercom Blog

We ask Pat Barlow, Support Lead at Dovetail, about their greatest productivity hack, what Olympic sport customer service would be, and more.

Intercom Blog

20.08.2024

Response Time: Vol. 33 - The Intercom Blog

We ask Sam Miller, Support Operations Manager at Dental Intelligence, about which celebrity would be great at their job, and more.

Intercom Blog

09.08.2024

Off Script: Better, faster, cheaper – how AI transforms the economics of customer service - The Intercom Blog

Intercom President Archana Agrawal discusses how AI is transforming customer service by challenging the traditional trade-offs between quality, speed, and cost.

Intercom Blog

03.08.2024

Response Time: Vol. 32 - The Intercom Blog

We ask With Laura Bedoya, Technical Support Manager at Vitally, about the best thing a customer has ever said to them, and more.

Intercom Blog

01.08.2024

The Ticket: How to lead your customer service team into the AI future - The Intercom Blog

In this episode of The Ticket podcast, we explore the best strategies to ensure your customer service representatives are fully bought-in as you transition to AI-first customer service.

Intercom Blog

30.07.2024

The Ticket: Strategies for getting executive buy-in to adopt AI-first CS - The Intercom Blog

How can you get buy-in for AI-first customer service from your execs? This conversation explores a few strategies for convincing leadership to go AI-first.

Intercom Blog

25.07.2024

Start Good Trouble: Why go-to-market is the new moat - The Intercom Blog

We talk with Nick Telson-Sillett, the co-founder and CEO of trumpet, about their innovative branding and go-to-market strategy.

Intercom Blog

23.07.2024

Response Time: Vol. 31 - The Intercom Blog

We ask Scott Donnelly, Customer Operations Enablement Manager at SiteMinder, which movie robot they'd choose as their AI sidekick, and more.

Intercom Blog

12.07.2024

Off Script: Designing the future with AI - The Intercom Blog

Watch our long-time head of Product Design, Emmet Connolly, explore how AI will transform the way we design and build software.

Intercom Blog

11.07.2024

Why 'good' CX isn't good enough anymore - The Intercom Blog

To secure customer loyalty, your customer service needs to be remarkable. Here are four ways to stand out and stick in people's minds.

Intercom Blog

10.07.2024

Response Time: Vol. 30 - The Intercom Blog

We ask Christian Sokolowski, Vice President of Customer Support at Rebuy Engine, about the essence of great customer service, and more.

Intercom Blog

28.06.2024

Built For You: New AI-first releases for better, faster, more personalized support - The Intercom Blog

In this month’s Built For You broadcast, we’re introducing a number of updates to our AI-first system that will help you deliver better, faster, more personalized support.

Intercom Blog

25.06.2024

Response Time: Vol. 29 - The Intercom Blog

We ask Hilary Lawrence, Customer Support Operations Manager at Agorapulse, what they wish people knew about working in CS, and more.

Intercom Blog

21.06.2024

Off Script: Reinventing customer service with AI - The Intercom Blog

Our VP of AI Fergal Reid talks about the recent history of machine learning, why the direction it's headed in is so relevant to customer service, and how AI customer service systems will need to be built.

Intercom Blog

14.06.2024

The Ticket: Unlocking customer service's strategic potential with AI - The Intercom Blog

As AI takes over more manual tasks, CS teams have the opportunity to play a more strategic role and achieve broader business goals.

Intercom Blog

14.06.2024

You control your customer experience, not AI - The Intercom Blog

Most customer service leaders are convinced that AI will help them work more efficiently, but some are still concerned about how it might affect the customer experience. Here are some tips to control how you introduce AI.

Intercom Blog

11.06.2024

Response Time: Vol. 28 - The Intercom Blog

We ask John Wisnieski, Customer Success Operations Manager at ArcSite, about their greatest productivity hack, and more.

Intercom Blog

07.06.2024

The Ticket: Shep Hyken on getting ahead of the competition with exceptional CX - The Intercom Blog

Customers expect exceptional experiences from every business they interact with. If your service is "satisfactory," you'll get left behind.

Intercom Blog

06.06.2024

Takeaways From Support Driven Expo 2024: Embrace Change

Laura Jolly, Lead Technical Support Engineer at Intercom, shares actionable insights from Support Driven Expo 2024. Learn how knowledge content is critical and more.

Intercom Blog

01.06.2024

How AI is unlocking more meaningful work for customer service teams - The Intercom Blog

It's an exciting time to be in customer service. With AI taking over more repetitive tasks, teams have the unique opportunity to focus on what brings them joy at work.

Intercom Blog

31.05.2024

Intercom on Product: Making the jump from B2C to B2B product management - The Intercom Blog

Are B2B and B2C product management worlds really that different? Bethany joined us as a PM at Intercom after years in B2C, and shares her view on the main differences and similarities she's encountered so far.

Intercom Blog

29.05.2024

Response Time: Vol. 27 - The Intercom Blog

We ask Laura Morales-Carrillo, Sr. Member Experience Manager at Maza, about the essence of great customer service, and more.

home›Intercom Blog›Marketing

Intercom Blog - Marketing

Response Time: Vol. 37 - The Intercom Blog

Fin over email: How we built a multichannel AI agent - The Intercom Blog

Evolving Intercom's database infrastructure - The Intercom Blog

The Ticket: How strong company culture leads to high customer satisfaction - The Intercom Blog

The Ticket: Embracing change in customer service the Nordstrom Way - The Intercom Blog

Pioneer innovator spotlight: How Lightspeed achieves up to 65% resolution rate with Fin AI Agent - The Intercom Blog

Pioneer innovator spotlight: How Nuuly resolves 38% of queries instantly with Fin AI Agent and maintains 95% CSAT - The Intercom Blog

Pioneer 2024: Intercom’s first ever AI customer service summit, in summary - The Intercom Blog

Fin 2: Powered by Anthropic's Claude LLM - The Intercom Blog

Meet Fin 2: Watch the launch of our next-generation AI Agent - The Intercom Blog

Fin 2: The first AI agent that delivers human-quality service - The Intercom Blog

Pioneer innovator spotlight: How Synthesia managed a 690% spike in customer contact without increasing headcount using AI and automation - The Intercom Blog

Response Time: Vol. 36 - The Intercom Blog

Four key steps for training your customer support team for AI - The Intercom Blog

Innovating with AI: The latest insights from SaaS companies leading the way - The Intercom Blog

Response Time: Vol. 35 - The Intercom Blog

Built for You: Fin is now available over email - The Intercom Blog

Announcing Pioneer, Intercom’s first ever AI customer service summit - The Intercom Blog

Response Time: Vol. 34 - The Intercom Blog

Response Time: Vol. 33 - The Intercom Blog

Off Script: Better, faster, cheaper – how AI transforms the economics of customer service - The Intercom Blog

Response Time: Vol. 32 - The Intercom Blog

The Ticket: How to lead your customer service team into the AI future - The Intercom Blog

The Ticket: Strategies for getting executive buy-in to adopt AI-first CS - The Intercom Blog

Start Good Trouble: Why go-to-market is the new moat - The Intercom Blog

Response Time: Vol. 31 - The Intercom Blog

Off Script: Designing the future with AI - The Intercom Blog

Why 'good' CX isn't good enough anymore - The Intercom Blog

Response Time: Vol. 30 - The Intercom Blog

Built For You: New AI-first releases for better, faster, more personalized support - The Intercom Blog

Response Time: Vol. 29 - The Intercom Blog

Off Script: Reinventing customer service with AI - The Intercom Blog

The Ticket: Unlocking customer service's strategic potential with AI - The Intercom Blog

You control your customer experience, not AI - The Intercom Blog

Response Time: Vol. 28 - The Intercom Blog

The Ticket: Shep Hyken on getting ahead of the competition with exceptional CX - The Intercom Blog

Takeaways From Support Driven Expo 2024: Embrace Change

How AI is unlocking more meaningful work for customer service teams - The Intercom Blog

Intercom on Product: Making the jump from B2C to B2B product management - The Intercom Blog

Response Time: Vol. 27 - The Intercom Blog

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