AI is reshaping support and the pressure is on leaders. Here are some practical ways how to stay ahead, protect your team, and thrive in an AI-first world.

Intercom Blog

27.08.2025

The blueprint for AI in support didn’t exist. Until now. - The Intercom Blog

Rolling out an AI Agent without a roadmap is tough. That’s why we built The AI Agent Blueprint to help teams launch and scale AI with impact.

Intercom Blog

26.08.2025

Betting on the future of frontend at Intercom - The Intercom Blog

See how we're shaping the future of frontend by moving from Ember to React – unlocking faster builds, AI productivity, and a bold new chapter for engineers.

Intercom Blog

25.08.2025

How to cut through AI hype and choose solutions with confidence - The Intercom Blog

Most companies struggle with AI adoption for predictable reasons. Avoid the 5 biggest mistakes and choose an AI solution that delivers real results, fast.

Intercom Blog

13.08.2025

Announcing The AI Agent Blueprint - The Intercom Blog

The pressure to adopt AI is real. The hard part is knowing where to start and how to scale. We just released The AI Agent Blueprint: a map to help you do both.

Intercom Blog

16.07.2025

Navigating AI metrics - The Intercom Blog

AI metrics introduce more data than ever, and this visibility requires support teams to adapt their approach to problem solving. Here's what we learned.

Intercom Blog

12.07.2025

Stop monitoring systems; start monitoring outcomes - The Intercom Blog

Don't wait for customer complaints to learn your system is broken. Learn how heartbeat metrics help engineering teams detect reliability issues faster and keep customers happy.

Intercom Blog

10.07.2025

Notes from a product design vibe coding hackathon - The Intercom Blog

At a product design vibe coding hackathon, three designers used AI to rebuild the Intercom Design website. Here's how we did it and what we learned.

Intercom Blog

17.06.2025

Response Time: Vol. 46 - The Intercom Blog

We ask Emily Bach, Customer Support Team Lead at Mangomint, about their most valuable lesson from working in customer service, and more.

Intercom Blog

20.05.2025

Response Time: Vol. 45 - The Intercom Blog

We ask Mitchell Rodio, Customer Experience Manager at Whop, about the essence of great customer service, and more.

Intercom Blog

02.05.2025

Introducing MCP: A new way to connect Fin and your customer data to your business tools - The Intercom Blog

Learn how MCP enables Fin to connect with your business tools seamlessly, creating more powerful, personalized customer experiences.

Intercom Blog

30.04.2025

Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification - The Intercom Blog

We're proud to announce that Intercom is one of the first AI customer service platforms to have achieved ISO 42001 certification.

Intercom Blog

29.04.2025

Pricing AI agents: What does ‘value-based pricing’ really mean for AI? - The Intercom Blog

In AI, trust and value matter – but price still rules. Value-aligned pricing is the future, but it must be fair and competitive.

Intercom Blog

29.04.2025

Response Time: Vol. 44 - The Intercom Blog

We ask Stephanie Smith, Manager, Customer Success at Collage, about the best customer feedback they've ever received, and more.

Intercom Blog

10.04.2025

Train Fin to behave like your best agents - The Intercom Blog

You can now train Intercom's AI Agent Fin to interact with customers in the same way you'd onboard a new team member. Learn how to instantly customize Fin’s behavior to ensure every customer gets consistent, high-quality support.

Intercom Blog

08.04.2025

Response Time: Vol. 43 - The Intercom Blog

We ask Lauren Gilbert, Senior Customer Happiness Manager at Memberful, about the most valuable thing working in customer service has taught them, and more.

Intercom Blog

04.04.2025

The Future of Customer Experience Starts with Smarter Listening - The Intercom Blog

Isabelle Zdatny, Head of Thought Leadership at the Qualtrics XM Institute unpacks the decline in customer feedback.

Intercom Blog

04.04.2025

Gaming support economics: A guide to maximizing ROI in the AI agent era - The Intercom Blog

Discover how an AI agent can take your gaming support to the next level. This comprehensive guide explains how AI breaks the speed-quality-cost triangle and delivers exceptional player experiences.

Intercom Blog

28.03.2025

The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help) - The Intercom Blog

Birdie's Maxime Manseau explores the hidden costs of misdiagnosis in customer support: longer resolution times and burned-out agents.

Intercom Blog

20.03.2025

Built For You Spring ‘25: The future of customer service is calling - The Intercom Blog

Fin AI Agent is redefining what's possible for customer service with new capabilities to answer any question, on any channel, across any platform.

Intercom Blog

18.03.2025

Response Time: Vol. 42 - The Intercom Blog

We ask Harry Spence, Director of Customer Support at ScreenCloud, about what advice he'd give others working in customer service, and more.

Intercom Blog

14.03.2025

An AI-first approach: How RB2B created a lean, scalable support system - The Intercom Blog

RB2B's Robb Clarke gives practical insights on building customer trust in AI interactions & why support leaders shouldn't wait to embrace AI.

Intercom Blog

12.03.2025

Evolving Intercom’s database infrastructure: Lessons and progress - The Intercom Blog

An update on the progress we've made on the overhaul of our database architecture. Find out how PlanetScale Metal has unlocked greater scalability, performance improvements, and zero-downtime maintenance.

Intercom Blog

07.03.2025

Intercom on Product: Designing for Clarity - The Intercom Blog

How do you redesign information architecture without disrupting users? Senior Product Designer Pranava Tandra breaks down the process.

Intercom Blog

04.03.2025

Response Time: Vol. 41 - The Intercom Blog

We ask Ehsan Rishat, Head of Customer Success at REsimpli, about the most valuable thing about working in customer service, and more.

Intercom Blog

28.02.2025

Transform gaming support: Give every player VIP-level service with Fin - The Intercom Blog

See how Fin AI Agent delivers VIP-level gaming support at scale, boosting player engagement and revenue while maintaining compliance.

Intercom Blog

28.02.2025

Navigating a new era of AI-first customer service - The Intercom Blog

Intercom's Ruth O'Brien on how AI is reshaping support teams, driving efficiency, and elevating customer experiences.

Intercom Blog

25.02.2025

Why Anthropic chose Fin to transform their customer support - The Intercom Blog

Emily Lampert, Head of Product Support at Anthropic, shares the real-world impact of this AI-first approach.

Intercom Blog

19.02.2025

Trust issues: How to help customers believe your AI agent - The Intercom Blog

Some customers just don't believe an AI agent – even when it's right. Here are some tips to bridge the gap and foster trust in AI-powered support.

Intercom Blog

18.02.2025

Response Time: Vol. 40 - The Intercom Blog

We ask Kostas Sveronis, Technical Support Manager at Yodeck, about the essence of great customer service, and more.

Intercom Blog

16.02.2025

AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support - The Intercom Blog

We spoke with Constantina Samara, Head of Customer Support at Synthesia, about how AI is reshaping customer service.

Intercom Blog

16.02.2025

Build vs buy: The high bar for building your own AI agent - The Intercom Blog

Building vs buying an AI agent: Intercom's CTO unpacks why taking a DIY approach could cost you more in the long run.

Intercom Blog

16.02.2025

This is getting real: Welcome to the AI revolution - The Intercom Blog

The open questions raised by the rise of AI are now getting answers. Intercom co-founder and Chief Strategy Officer, Des Traynor, explores the impact of AI.

Intercom Blog

16.02.2025

Intercom on Product: DeepSeek, Agents, and the Future of AI with Benedict Evans - The Intercom Blog

AI models are getting cheaper, faster, and more accessible – but what does that mean for businesses and product builders?

Intercom Blog

16.02.2025

From support to sales: Turn eCommerce conversations into customers with Fin - The Intercom Blog

Discover how Intercom’s customer service AI agent Fin empowers eCommerce companies to scale support, drive conversion rates, and boost brand loyalty.

Intercom Blog

31.01.2025

Scaling Customer Support with AI: Nuuly’s Winning Formula - The Intercom Blog

Natalie Hurst, Director of Customer Success at Nuuly, on her experience adopting AI in customer service.

Intercom Blog

29.01.2025

Announcing our new 'Customer Service Transformation Report' - The Intercom Blog

Customer service trends as we know them are dead. Learn how to thrive in this new AI-first era with the 2025 Customer Service Transformation Report.

Intercom Blog

25.01.2025

Designing for clarity: How we restructured Intercom’s Information Architecture - The Intercom Blog

Learn how we simplified the Intercom navigation, enhanced the user experience, and created space for AI innovation.

Intercom Blog

24.01.2025

A Day in the Life of a Support Operations Analyst - The Intercom Blog

Kevin Furlong shares his insights into the role of the Customer Support Operations Analyst at Intercom.

Intercom Blog

24.01.2025

The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce - The Intercom Blog

Angelo Livanos, who leads support at Lightspeed Commerce, is currently leaning into the AI revolution and helping shape the future of CS.

home›Intercom Blog›Marketing

Intercom Blog - Marketing

Navigating the AI storm: How to harness the power of AI without being crushed by it - The Intercom Blog

The blueprint for AI in support didn’t exist. Until now. - The Intercom Blog

Betting on the future of frontend at Intercom - The Intercom Blog

How to cut through AI hype and choose solutions with confidence - The Intercom Blog

Announcing The AI Agent Blueprint - The Intercom Blog

Navigating AI metrics - The Intercom Blog

Stop monitoring systems; start monitoring outcomes - The Intercom Blog

Notes from a product design vibe coding hackathon - The Intercom Blog

Response Time: Vol. 46 - The Intercom Blog

Response Time: Vol. 45 - The Intercom Blog

Introducing MCP: A new way to connect Fin and your customer data to your business tools - The Intercom Blog

Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification - The Intercom Blog

Pricing AI agents: What does ‘value-based pricing’ really mean for AI? - The Intercom Blog

Response Time: Vol. 44 - The Intercom Blog

Train Fin to behave like your best agents - The Intercom Blog

Response Time: Vol. 43 - The Intercom Blog

The Future of Customer Experience Starts with Smarter Listening - The Intercom Blog

Gaming support economics: A guide to maximizing ROI in the AI agent era - The Intercom Blog

The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help) - The Intercom Blog

Built For You Spring ‘25: The future of customer service is calling - The Intercom Blog

Response Time: Vol. 42 - The Intercom Blog

An AI-first approach: How RB2B created a lean, scalable support system - The Intercom Blog

Evolving Intercom’s database infrastructure: Lessons and progress - The Intercom Blog

Intercom on Product: Designing for Clarity - The Intercom Blog

Response Time: Vol. 41 - The Intercom Blog

Transform gaming support: Give every player VIP-level service with Fin - The Intercom Blog

Navigating a new era of AI-first customer service - The Intercom Blog

Why Anthropic chose Fin to transform their customer support - The Intercom Blog

Trust issues: How to help customers believe your AI agent - The Intercom Blog

Response Time: Vol. 40 - The Intercom Blog

AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support - The Intercom Blog

Build vs buy: The high bar for building your own AI agent - The Intercom Blog

This is getting real: Welcome to the AI revolution - The Intercom Blog

Intercom on Product: DeepSeek, Agents, and the Future of AI with Benedict Evans - The Intercom Blog

From support to sales: Turn eCommerce conversations into customers with Fin - The Intercom Blog

Scaling Customer Support with AI: Nuuly’s Winning Formula - The Intercom Blog

Announcing our new 'Customer Service Transformation Report' - The Intercom Blog

Designing for clarity: How we restructured Intercom’s Information Architecture - The Intercom Blog

A Day in the Life of a Support Operations Analyst - The Intercom Blog

The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce - The Intercom Blog

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