You can now train Intercom's AI Agent Fin to interact with customers in the same way you'd onboard a new team member. Learn how to instantly customize Fin’s behavior to ensure every customer gets consistent, high-quality support.

Intercom Blog

08.04.2025

Response Time: Vol. 43 - The Intercom Blog

We ask Lauren Gilbert, Senior Customer Happiness Manager at Memberful, about the most valuable thing working in customer service has taught them, and more.

Intercom Blog

04.04.2025

The Future of Customer Experience Starts with Smarter Listening - The Intercom Blog

Isabelle Zdatny, Head of Thought Leadership at the Qualtrics XM Institute unpacks the decline in customer feedback.

Intercom Blog

04.04.2025

Gaming support economics: A guide to maximizing ROI in the AI agent era - The Intercom Blog

Discover how an AI agent can take your gaming support to the next level. This comprehensive guide explains how AI breaks the speed-quality-cost triangle and delivers exceptional player experiences.

Intercom Blog

28.03.2025

The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help) - The Intercom Blog

Birdie's Maxime Manseau explores the hidden costs of misdiagnosis in customer support: longer resolution times and burned-out agents.

Intercom Blog

20.03.2025

Built For You Spring ‘25: The future of customer service is calling - The Intercom Blog

Fin AI Agent is redefining what's possible for customer service with new capabilities to answer any question, on any channel, across any platform.

Intercom Blog

18.03.2025

Response Time: Vol. 42 - The Intercom Blog

We ask Harry Spence, Director of Customer Support at ScreenCloud, about what advice he'd give others working in customer service, and more.

Intercom Blog

14.03.2025

An AI-first approach: How RB2B created a lean, scalable support system - The Intercom Blog

RB2B's Robb Clarke gives practical insights on building customer trust in AI interactions & why support leaders shouldn't wait to embrace AI.

Intercom Blog

12.03.2025

Evolving Intercom’s database infrastructure: Lessons and progress - The Intercom Blog

An update on the progress we've made on the overhaul of our database architecture. Find out how PlanetScale Metal has unlocked greater scalability, performance improvements, and zero-downtime maintenance.

Intercom Blog

07.03.2025

Intercom on Product: Designing for Clarity - The Intercom Blog

How do you redesign information architecture without disrupting users? Senior Product Designer Pranava Tandra breaks down the process.

Intercom Blog

04.03.2025

Response Time: Vol. 41 - The Intercom Blog

We ask Ehsan Rishat, Head of Customer Success at REsimpli, about the most valuable thing about working in customer service, and more.

Intercom Blog

28.02.2025

Navigating a new era of AI-first customer service - The Intercom Blog

Intercom's Ruth O'Brien on how AI is reshaping support teams, driving efficiency, and elevating customer experiences.

Intercom Blog

28.02.2025

Transform gaming support: Give every player VIP-level service with Fin - The Intercom Blog

See how Fin AI Agent delivers VIP-level gaming support at scale, boosting player engagement and revenue while maintaining compliance.

Intercom Blog

25.02.2025

Why Anthropic chose Fin to transform their customer support - The Intercom Blog

Emily Lampert, Head of Product Support at Anthropic, shares the real-world impact of this AI-first approach.

Intercom Blog

19.02.2025

Trust issues: How to help customers believe your AI agent - The Intercom Blog

Some customers just don't believe an AI agent – even when it's right. Here are some tips to bridge the gap and foster trust in AI-powered support.

Intercom Blog

18.02.2025

Response Time: Vol. 40 - The Intercom Blog

We ask Kostas Sveronis, Technical Support Manager at Yodeck, about the essence of great customer service, and more.

Intercom Blog

16.02.2025

Build vs buy: The high bar for building your own AI agent - The Intercom Blog

Building vs buying an AI agent: Intercom's CTO unpacks why taking a DIY approach could cost you more in the long run.

Intercom Blog

16.02.2025

AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support - The Intercom Blog

We spoke with Constantina Samara, Head of Customer Support at Synthesia, about how AI is reshaping customer service.

Intercom Blog

16.02.2025

This is getting real: Welcome to the AI revolution - The Intercom Blog

The open questions raised by the rise of AI are now getting answers. Intercom co-founder and Chief Strategy Officer, Des Traynor, explores the impact of AI.

Intercom Blog

16.02.2025

Intercom on Product: DeepSeek, Agents, and the Future of AI with Benedict Evans - The Intercom Blog

AI models are getting cheaper, faster, and more accessible – but what does that mean for businesses and product builders?

Intercom Blog

16.02.2025

From support to sales: Turn eCommerce conversations into customers with Fin - The Intercom Blog

Discover how Intercom’s customer service AI agent Fin empowers eCommerce companies to scale support, drive conversion rates, and boost brand loyalty.

Intercom Blog

31.01.2025

Scaling Customer Support with AI: Nuuly’s Winning Formula - The Intercom Blog

Natalie Hurst, Director of Customer Success at Nuuly, on her experience adopting AI in customer service.

Intercom Blog

29.01.2025

Announcing our new 'Customer Service Transformation Report' - The Intercom Blog

Customer service trends as we know them are dead. Learn how to thrive in this new AI-first era with the 2025 Customer Service Transformation Report.

Intercom Blog

25.01.2025

Designing for clarity: How we restructured Intercom’s Information Architecture - The Intercom Blog

Learn how we simplified the Intercom navigation, enhanced the user experience, and created space for AI innovation.

Intercom Blog

24.01.2025

The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce - The Intercom Blog

Angelo Livanos, who leads support at Lightspeed Commerce, is currently leaning into the AI revolution and helping shape the future of CS.

Intercom Blog

24.01.2025

A Day in the Life of a Support Operations Analyst - The Intercom Blog

Kevin Furlong shares his insights into the role of the Customer Support Operations Analyst at Intercom.

Intercom Blog

21.01.2025

Transform fintech customer service with Fin - The Intercom Blog

Discover how Intercom’s customer service AI agent Fin empowers fintech companies to scale support, boost satisfaction, and ensure compliance.

Intercom Blog

11.01.2025

The Ticket: The Four Pillars of CX - A deep dive into what makes for great customer experiences - The Intercom Blog

CXChronicles founder Adrian Brady-Cesana joins us to talk about the four pillars of customer experience: team, tools, process, and feedback.

Intercom Blog

21.12.2024

Making the best of a bad situation: Lessons from an Intercom outage - The Intercom Blog

Hear the highlights (and lowlights) from a major Intercom outage, including what went wrong, how we fixed it, and the lessons we learned to prevent it from happening again.

Intercom Blog

21.12.2024

Intercom on Product: How we became an AI-first company - The Intercom Blog

How is AI changing the way we build product? Des Traynor and Paul Adams discuss how we are adapting to the era of AI.

Intercom Blog

21.12.2024

How we scaled engineering enablement and infrastructure at Intercom - The Intercom Blog

Discover how Intercom went from a patchwork of legacy systems and recurring incidents to a stable infrastructure that supports fast-moving product teams.

Intercom Blog

19.12.2024

Intercom's 2024 in review - The Intercom Blog

Customer service has had a big year, and we've published dozens of guides, articles, podcasts, and videos to help make sense of it all. Here's our annual round-up highlighting our favorite content from 2024.

Intercom Blog

13.12.2024

Off Script: Brian Eno and Stephen Fry take on AI - The Intercom Blog

In this special episode of Off Script, musical pioneer, visual artist, and activist Brian Eno and award-winning actor, author, and comedian Stephen Fry discuss how AI is transforming our world.

Intercom Blog

07.12.2024

Start Good Trouble: Mastering SaaS metrics with Equals' Bobby Pinero - The Intercom Blog

Equals co-founder and CEO Bobby Pinero joins us to discuss how to use metrics to tell a compelling business story.

Intercom Blog

03.12.2024

The AI agent buyer’s guide: How to make the right choice for your support needs - The Intercom Blog

Choosing the right AI agent for your customer service team can be a challenge. This comprehensive guide will help you evaluate different models.

Intercom Blog

29.11.2024

The Ticket: AI integration lessons from ScreenCloud - The Intercom Blog

Harry Spence, Director of Customer Support at ScreenCloud, joins us to discuss the critical aspects of selecting and implementing AI agents.

home›Intercom Blog›Marketing

Intercom Blog - Marketing

Introducing MCP: A new way to connect Fin and your customer data to your business tools - The Intercom Blog

Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification - The Intercom Blog

Response Time: Vol. 44 - The Intercom Blog

Pricing AI agents: What does ‘value-based pricing’ really mean for AI? - The Intercom Blog

Train Fin to behave like your best agents - The Intercom Blog

Response Time: Vol. 43 - The Intercom Blog

The Future of Customer Experience Starts with Smarter Listening - The Intercom Blog

Gaming support economics: A guide to maximizing ROI in the AI agent era - The Intercom Blog

The Hidden Cost of Misdiagnosing Customer Issues (And How AI Can Help) - The Intercom Blog

Built For You Spring ‘25: The future of customer service is calling - The Intercom Blog

Response Time: Vol. 42 - The Intercom Blog

An AI-first approach: How RB2B created a lean, scalable support system - The Intercom Blog

Evolving Intercom’s database infrastructure: Lessons and progress - The Intercom Blog

Intercom on Product: Designing for Clarity - The Intercom Blog

Response Time: Vol. 41 - The Intercom Blog

Navigating a new era of AI-first customer service - The Intercom Blog

Transform gaming support: Give every player VIP-level service with Fin - The Intercom Blog

Why Anthropic chose Fin to transform their customer support - The Intercom Blog

Trust issues: How to help customers believe your AI agent - The Intercom Blog

Response Time: Vol. 40 - The Intercom Blog

Build vs buy: The high bar for building your own AI agent - The Intercom Blog

AI, psychology, and the future of customer support: Insights from Synthesia's Head of Support - The Intercom Blog

This is getting real: Welcome to the AI revolution - The Intercom Blog

Intercom on Product: DeepSeek, Agents, and the Future of AI with Benedict Evans - The Intercom Blog

From support to sales: Turn eCommerce conversations into customers with Fin - The Intercom Blog

Scaling Customer Support with AI: Nuuly’s Winning Formula - The Intercom Blog

Announcing our new 'Customer Service Transformation Report' - The Intercom Blog

Designing for clarity: How we restructured Intercom’s Information Architecture - The Intercom Blog

The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce - The Intercom Blog

A Day in the Life of a Support Operations Analyst - The Intercom Blog

Transform fintech customer service with Fin - The Intercom Blog

The Ticket: The Four Pillars of CX - A deep dive into what makes for great customer experiences - The Intercom Blog

Making the best of a bad situation: Lessons from an Intercom outage - The Intercom Blog

Intercom on Product: How we became an AI-first company - The Intercom Blog

How we scaled engineering enablement and infrastructure at Intercom - The Intercom Blog

Intercom's 2024 in review - The Intercom Blog

Off Script: Brian Eno and Stephen Fry take on AI - The Intercom Blog

Start Good Trouble: Mastering SaaS metrics with Equals' Bobby Pinero - The Intercom Blog

The AI agent buyer’s guide: How to make the right choice for your support needs - The Intercom Blog

The Ticket: AI integration lessons from ScreenCloud - The Intercom Blog

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