Customer service has had a big year, and we've published dozens of guides, articles, podcasts, and videos to help make sense of it all. Here's our annual round-up highlighting our favorite content from 2024.

Intercom Blog

21.12.2024

Making the best of a bad situation: Lessons from an Intercom outage - The Intercom Blog

Hear the highlights (and lowlights) from a major Intercom outage, including what went wrong, how we fixed it, and the lessons we learned to prevent it from happening again.

Intercom Blog

21.12.2024

How we scaled engineering enablement and infrastructure at Intercom - The Intercom Blog

Discover how Intercom went from a patchwork of legacy systems and recurring incidents to a stable infrastructure that supports fast-moving product teams.

Intercom Blog

21.12.2024

Intercom on Product: How we became an AI-first company - The Intercom Blog

How is AI changing the way we build product? Des Traynor and Paul Adams discuss how we are adapting to the era of AI.

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Intercom Blog

Marketing

Intercom's 2024 in review - The Intercom Blog

Making the best of a bad situation: Lessons from an Intercom outage - The Intercom Blog

How we scaled engineering enablement and infrastructure at Intercom - The Intercom Blog

Intercom on Product: How we became an AI-first company - The Intercom Blog

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Intercom Blog