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Jo Causon, CEO of The Institute of Customer Service, on paving the way for a customer-centric transformation that elevates your CX.
We ask Maxime Manseau, Co-founder and VP of Support at Birdie, about their greatest productivity hack and more.
What are the implications of AI for SaaS companies and early-stage SaaS investors? Point Nine's Christoph Janz joins us to discuss.
ChatGPT has revolutionized the world's perception of AI, but how did it master human language? Discover the key milestones that led us here.