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Intercom Blog
19.12.2024
Customer service has had a big year, and we've published dozens of guides, articles, podcasts, and videos to help make sense of it all. Here's our annual round-up highlighting our favorite content from 2024.
21.12.2024
Hear the highlights (and lowlights) from a major Intercom outage, including what went wrong, how we fixed it, and the lessons we learned to prevent it from happening again.
Discover how Intercom went from a patchwork of legacy systems and recurring incidents to a stable infrastructure that supports fast-moving product teams.
How is AI changing the way we build product? Des Traynor and Paul Adams discuss how we are adapting to the era of AI.