Bridging the value gap in technology: F1 and Healthcare lessons - Resonvate
Sarah Chen, CIO of a leading financial services firm, faced the question no dashboard could answer: “How is all this technology accelerating the business?” Despite millions spent on ERP modernization, cloud migration, SaaS platforms, and shiny AI pilots, business leaders remained unconvinced. Operations ran smoothly, but customer satisfaction barely moved. Productivity ticked up only marginally. […]