New Study Looks At What Content Moderators Do And Whether They Use Emotion And Judgement
Theravive - Therapy News And Blogging - A new study published in the Journal of Management Studies looked at what content moderators do and the emotion work and control on a digital health platform. “The study was about understanding the nature of work and the risks and intricacies of new occupations that have emerged in the platform economy,” Dr. Andreas Kornelakis told us. “We were hoping to open the black box of what content moderators do. As many platforms follow a business model that relies on content and information produced by a wide audience through the Internet, the role of the moderator has become a crucial transmission link between the users of a platform and the content creators.”
