An open letter to Verizon and Frontier Communications leadership – Karen Post, The Branding Diva
Dear Mr. or Ms. CEOs, CMOs, VPs, and anyone who has influence on these companies,
Re: The transition of service was a train wreck in customer experience.
I believe you, like most leaders in companies, do really care about your respected brand. I see evidence of this daily in the investments you make in your communications and marketing,