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19 | Follower
The Financial Brand
20.11.2024
Is Starbucks a bank? Is Walmart? To millions of consumers, the answer is increasingly "yes". Traditional banks must respond.
Anticipating customers' needs, not just responding to them, is the key to delivering convenience and building trust.
21.11.2024
Federal Reserve's Governor Waller talks private versus public payments roles and why CBDCs won't fly — but regulated stablecoins could.
The CFPB's push for customer data portability may accelerate banks' growing problem. Retention requires a concerted focus on personalization.