💡 The light bulb wasn’t the result of better candles. Think about that. Innovation rarely comes from perfecting the past, it comes from experimenting forward and eventually jumping to the next curve. In this short video, I share the story of how true innovation requires moving beyond what works to chase what could be. It’s uncomfortable. It’s risky. But it’s necessary. Iteration is safe, but finite. Innovation is bold, but risky. The future won’t come from enhancing what we already know. The future will come...

Brian Solis Blog

28.05.2025

ServiceNowAI Maturity Index: A 5-Stage Framework Toward Enterprise AI Transformation - Brian Solis

Unlocking the Future of Enterprise AI: Insights from the ServiceNow AI Maturity Index At ServiceNow Knowledge 2025 in Las Vegas, I had the privilege of joining Chief Innovation Officer Dave Wright, my boss, and Tom Smith, Editor in Chief, analyst, at Cloud Wars, to discuss a pivotal development in the AI landscape: the ServiceNow AI Maturity Index. This comprehensive framework, built on insights from over 4,500 global organizations, offers a structured approach to evaluating and advancing AI strategies within enterprises....

Brian Solis Blog

24.06.2025

Workflow: The AI-driven CRM revolution - Brian Solis

Originally published in Workflow By ServiceNow executives, Dave Wright, Chief Innovation Officer; Brian Solis, Global Head of Innovation; and Simon Grice, Senior Director, Innovation How reimagining customer relationship management for an AI-first world can help deliver more relevant, personalized, and productive experiences CRM has all the ingredients of an epic enterprise tech success story: massive growth, industrywide adoption, and innumerable technological innovations that have suggested new strategic possibilities for the enterprise over the span of decades. There’s only one problem:...

Brian Solis Blog

25.06.2025

The Future Belongs to Those Who See AI as a Partner, Not a Threat - Brian Solis

They call him the Godfather of AI. Geoffrey Hinton spent his life building the foundation for artificial intelligence. But today, he’s sounding the alarm. In a recent conversation with Steven Bartlett, Hinton didn’t hold back: AI is evolving faster than most people, companies, or governments can comprehend. It’s not just coming for routine jobs. It’s coming for ours…the cognitive, creative, and strategic roles we thought were safe. But here’s the truth: AI doesn’t have to replace you. You can evolve...

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Brian Solis Blog

06.05.2025

Interview: Transforming Leadership to Reshape the Future of Innovation - Brian Solis

If there were ever a time for transformation and innovation, it’s now. But how do you transform leadership? Where do you start? 🤔 My friend Braden Kelley and I spent some time exploring how leadership must evolve in an era of AI, disruption, and accelerating change. If you’re a business leader navigating uncertainty or driving transformation, these insights will challenge your assumptions and help reframe your role in building the future. Key Takeaways: 🚀 Mindset, imagination, and leadership are innovation’s greatest...

Brian Solis Blog

22.05.2025

elEconomista.es: La IA debe potenciar nuestra creatividad y capacidad, no limitarla - Brian Solis

The financial daily elEconomista.es, hosted an interview, which just published today. The conversation explores how organizations can drive meaningful transformation through responsible AI, digital humanism, and human-centered innovation. “Corremos el riesgo de que la tecnología nos modele, en lugar de ser nosotros quienes configuremos cómo la utilizamos” “We run the risk of being shaped by technology, rather than us shaping how we use it.” “El humanismo digital enfatiza que la tecnología debe servir a las personas, y no al revés”...

Brian Solis Blog

08.06.2025

TGCOM24 Italia: Intelligenze Artificiali – Luci e Ombre: special guest Brian Solis - Brian Solis

Watch here! 📺 Oggi a “Intelligenze Artificiali – Luci e Ombre” un ospite d’eccezione: Brian Solis Autore, speaker globale e Head of Global Innovation di ServiceNow, Brian Solis è una delle voci più influenti al mondo sull’impatto dell’innovazione nella società e nel business. Con lui parleremo di intelligenza aumentata: perché l’IA non è solo tecnologia, ma visione, strategia e capacità di reimmaginare il futuro. Siamo solo al Giorno 1 di una rivoluzione che richiede un vero mindshift, soprattutto ai vertici...

Brian Solis Blog

24.06.2025

Signals from the Future: What AI Interviews Reveal about Next Management - Brian Solis

The Global Peter Drucker Forum presents a special webinar that centers on AI and leadership. Please join Tony O’Driscoll (Duke University), Johan Roos, and me tomorrow as we explore “Signals from the Future: What AI Interviews Reveal about Next Management.” RSVP 👉 here.

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Brian Solis Blog

Economy

Keynote: Innovation Starts Where Certainty Ends - Brian Solis

ServiceNowAI Maturity Index: A 5-Stage Framework Toward Enterprise AI Transformation - Brian Solis

Workflow: The AI-driven CRM revolution - Brian Solis

The Future Belongs to Those Who See AI as a Partner, Not a Threat - Brian Solis

Marketing

Interview: Transforming Leadership to Reshape the Future of Innovation - Brian Solis

elEconomista.es: La IA debe potenciar nuestra creatividad y capacidad, no limitarla - Brian Solis

TGCOM24 Italia: Intelligenze Artificiali – Luci e Ombre: special guest Brian Solis - Brian Solis

Signals from the Future: What AI Interviews Reveal about Next Management - Brian Solis

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Brian Solis Blog